SPIN Monograms & Gifts

Don’t go. I became very dissatisfied with the customer service after purchasing a Christmas gift that cracked in half. I called immediately and stated I still had the receipt, and brought it in. No one was authorized to do anything and I had to wait for a call from the Manager the next day only to tell me that the return was past date and she couldn’t help me out either. I explained that I bought it as a Christmas present and had the receipt, which I was originally told was no problem it was over 30 days. The Manager had to speak to the owner, that was supposed to reach out to me and never did. Needless to say, I was out the money and gift. I will never shop there again and advise everyone else to do the same.

Great place to get monogrammed gifts. I think these make for thoughtful gifts. For men I like the cuff links but they store is mostly geared towards woman and monogramming everything under the sun.

I purchased and pre-​paid for two monogrammed Vera Bradley beach towels as a special gift. I paid just under $ 100.
Today I picked-​up the towels and the monograms are incorrect. There clearly is a G where the L should be and the J looks like a mirror image. The manager of the store said that the monogram is correct and some of the letters they use are «illegible». I let her know that I still thought that they monogrammed the incorrect letters and wasn’t looking for an unreadable monogram. I wanted replacement towels. The manager refused.
Then, I showed the manager the example on their sample sheet. The letters pictured on the sample sheet are easily recognizable. She said that not every letter is readable. I then pointed to the necklace on the counter with the same letter in the same font that I ordered and that letter was easily readable. The manager told me that was from a different supplier.
I pressed and ask why I wasn’t told that the letters I chose were unreadable. I was told that I should have asked. Really? How would I have thought to ask if my monogram would be readable? That never crossed my mind.
Bottom line is that I just spent $ 95 on two beach towels that I can’t give as a gift because the monogram is incorrect. I will not return to Spin.