Pep Boys

Best Mechanics in the Business. Ray normally works on my car and he goes above and beyond with everything and makes sure I understand any work that needs to be handled in the future. Master tech Armando is super helpful as well. Staff inside are all friendly as well Vincent from Parts and the cashiers are great :)

Im Very Satisfied For The Service Of My Van. They Did A Great Job… Mr Felix is The one Who Help me in my Service… Thank You Very Much.

Great customer service! Thank you, Felix! Service was quick & efficient. I was pressed for time & Felix made sure I made it to my next appointment on time.

Pretty ratty spot but it’s always pretty busy. They have a good selection of items, though when I needed chains for my tires they were out of my size. Typical Pep Boys in the area. The parking lot is a bit sketchy, but there is ample space.

This review is based on an oil change and tire rotation.
I called in on a Saturday morning to ask how long the wait is. The worker said I could make an appointment and it would be done 45 minutes from time of appointment. I scheduled for 2:00pm. I came in at 1:50pm and worked everything out at the front desk. He said my car would be done by 3pm.
As I waited in the waiting room, I could see them working on cars and what not. About 2:05 I see them pull my car in, but nothing being done to it. I stared and stared thinking wth how are they gonna finish if no one was working on it yet. A customer that came after me asked the guy if there were any available times that could squeeze in an oil change. I saw that car being worked on before mine.
It’s 2:45pm, I finally see someone working on my car. I know it’s not gonna be done by 3. I’m getting heated because time is everything and i haven’t even had lunch yet.
3:10pm, I go to the counter for a follow up. They say oh they forgot to do something, it will be done right now.
3:30 I see my car backing out so I go to the counter to check up. No one is in the store at all. I wait 5 minutes and still nothing. No one even comes to me to let me know my car is done.
It’s 3:39 I finally get helped and leave a little after 3:45.
Almost two hours for an oil change WITH an appointment. Are you kidding me. Took twice as long as promised. Should’ve known from the Unilocal ratings.

I normally don’t expect much customer service at Pep Boys. My previous experience with other stores is that they are busy and you end up waiting and waiting.
This time, I ordered online and was surprised when my items were actually there waiting for me.
I purchased a pair of wiper blades online and just in case, I decided to verify with the sales associate if I had the right ones. It turned out I had purchased the wrong sizes. The manager, Vincent was super helpful. He picked out the right ones and even put them on for me.
Changed my whole opinion of Manny, Moe and Jack!

Don’t recommend coming here for an oil change. I made an appointment for an oil change when I inquired why my car hasn’t moved in over an hour, I was told because they had 2 cars ahead of me. So why do I have an appointment if it’s going to take nearly 2 hours for a simple oil change. 1 star cause I can’t give them a 0.

I have always used this Pepboys location for car services. However, after the horrible experience I had today, I think I need to go elsewhere. I came on Monday (yesterday) to do a smog check, change windshield wipers and check brakes. The front person told me to make an appointment for tomorrow (Tuesday). So I did, for 10.30 AM. Then, today (Tuesday), I arrived and checked in at 10.30 AM. The front person (another young guy) said it would be done in an hour to 1.5 hours. At 12.30 PM, no one came to get me in the waiting room so I went to the car service cashier. Still, waiting for another 15 minutes to be called. When I asked about my car, the guy said they had forgotten about my car and would do it now. Needless to say, I refused to stay «another 1 hour and a half» for the brakes. It was extremely disappointing. Had I not gone and checked on my car, I would have waited all day before they would take the car in. I am definitely looking to change the brakes somewhere else.

My right rear turn signal light went out. Lucky enough Pep Boys was just around the corner from my hotel. One of the employees promptly helped me and grabbed my needed bulbs. I told him I was from out of town and didn’t have any spare tools on me. He gladly got another employee to come out and replace my light for me. Took 10 minutes at most!
Good as new! Thanks guys!

I wasn’t sure if my alternator and serpentine belt needed replacing. I called around and got estimates. This location was among the lowest. Lakewood was about $ 100 less, but I chose this location. An inspection was made and they recommended replacement. I was able to find a coupon on the Pep boys website and used it for a10% discount. With my rewards points it was almost the same as the farther location. I got a warranty and my vehicle is fixed. I got good service here this time.

Worst Pepboys Autoshop I have ever been.
It took more than 2 hours just to fix and replace one tire. Just One tire! The technicians are just walking around and sipping on the drinks like they don’t care. Horrible service. I wouldn’t go back. Please don’t come here your just going to waste your time waiting for a half assed work.

Service quality degrading over the years.
Background: I’ve always bought my tires from this location for the warranty, rotation, and quick, free spot checks. Service at first was efficient and timely.
Fast forward a few years to the present and for a tire replacement, flat tire fix, oil change, rotation, don’t expect your car to be worked on unless you leave it overnight.
The service managers do not appear to have any quality control when it comes to the efficiency of their department. Walking in without an appointment is a nightmare. We’re not always able to set appointments due to life’s unpredictability. I don’t know whether a nail is going to find my tire and I
«One and a half hours» turns into two or three hours before the vehicle is even brought into the bay.
Save your time and money and avoid this location. I’ve had better luck with other Pep Boys locations, but the quality of this one outweighs the convenience and accessibility. It may be time to find a new supplier for auto service needs.

The assistant service advisor I think his name was mike. Not too positive about it but he made my experience there really good. Helped me out instantly with my tires. Got me in and out of there in under an hour just like he said. Prices were decent for the work. Definitely will be coming back to this place if he can help out all the time haha. Thanks man!

Called ahead because I needed a last minute oil change and they said to come on down. When I get there this extremely rude man taking a personal call takes his time then when he finally can be of some help I tell him I came in for an oil change and he looks at me weirdly then goes «Oh yeah no sorry someone came in with a flat our guys patching it up by the time he finishes we should be done and closing so…» Seriously at 8:23 your going to tell me your all busy with one tire and you’re utterly useless morons. I can see why no one comes to this shithole unless they’re broke and its local like ew never again a waste of my time this area hardly even counts as West Covina i thought it was actually La Puente.

Worst customer service, I went in to see if they were available for an alignment for my wrx and all mechanics were rude and unhelpful. I do not recommend.

Great service very helpful employees, employee Jesse was a great help, overall I recommend this spot

Never going back here again!!!
We we’re here 2 days in a row with the same problem. First, my gf run over aome sort of blade and went to this location to try to repair it. But instead they told us that we need to replace it. We said no and went to a tire shop instead. They did repair it and just paid $ 10!!! The next day, same thing happened to me! (Fck) I ran over a screw that made a hole. Same shit happened to this location! After 2 hours, theyre telling us they cant repair it. What can they repair??? This location is the worst!

I never bought anything for this location. I was returning a battery I literally bought 2 hours prior from the covina location. The pep boys in covina sold us a battery that was too big for my cars cavity. WANDA the SERVICE MANAGER was the biggest joke.
First of all she was incredibly rude to the customer in front of us. She was belittling to the guy who was making a $ 10 purchase. She kept asking him about his return after he kept repeating to her multiple times that he was only making a purchase. She never apologized for being rude to him she just carried on.
When it was my turn I clearly explained to her I was making a return. It was the wrong size, I just bought it from the covina location, never installed it … Fyi I called the Covina location asking if I could do the return there since it was closer to my house and they said yes .
Wanda looked at the battery and said I had installed it and said she wouldn’t return it. I told her why we could’ve never installed it. She kept refusing the return. I finally got her to listen when I started crying out of frustration.
She is beyond rude and I will never step into another pep boys because of her. I may not buy a lot of car accessories but I will be sure to let everyone I know to never shop pep boys after my experience!!!
I also emailed this to their corporate headquarters. I’ll change pending their response.

Came in exactly at 6pm on a Tuesday night, only a few cars were being serviced, said I only had one car ahead of me and it would only take a few minutes. It is now 8:15pm and I still have not gotten my car nor payed out … What is the deal with this place?

Original Problem: brake sensor light on
Car: Lexus Ls430, 2004
Pep boy promise1. fix it in 2 hours
What happened: brake sensor light still on after replacement of brake pat, did not change my sensor. Told me that it will take another 2 hours.
Pep boy Promise 2. Came back anytime after 2 hours, we will put it in within 15 minute. I came back 5 hours later, it take them another 45 minutes to figure out that what they have ordered was a wrong sensor for my car.
Pep boy promise 3. 100% customer satisfaction, chance to repair it for free or money back. It was a joke. When I asked for my money back, they refused, asked for more chance to fix it.
One star. Pep boy finally fix the problem by 20:30 just before they close. For me, a problem from 11:00 to 8:30.