H&M

I wish I can give it no stars, but I guess I have to deal with the 1 star. Today I had the worst customer service, not directly to me, but to my grandmother that is over 60. Very, very rude cashier named Matt. My grandma was asking him for help multiple times and he was just looking away & ignoring her as if no one was there. I guess he never heard of «respect your elders». I was so upset with this, that I had to write a review.

Prices are decent. Didn’t mind that this store was a mess, but some sale prices are clearly mis-​labeled or placed in wrong section. Cashier (dude with ZZ top beard) got pissy when we asked him to remove the items with price/​label discrepancy. Refused to take AMEX traveler’s check when they said they will earlier. Told us he «didn’t have change» for $ 100. Don’t expect helpful staff when you visit.

This place is awful. The store is a disgusting mess and they have 1 cashier on the top floor during the holiday season. #notcominghereagain

This place is a mess. Clothes all over the floor, no attendant in the dressing rooms and just general chaos. I was looking for a particular item but in these conditions it would be like finding a needle in a haystack.

We were waiting by the door and they finally opened at 10:15am. Came straight to the cashier where we were told that registers are not working yet. Was told to walk around the mall and come back. Came back with 1 customer already at the cashier being helped with her return. We were patiently waiting. 2 other workers came by at the register and was taking care of something. They didn’t greet or say they’d help me anytime soon. Finally one of the women finished and took my return/​price adjustment. I told her I don’t want to return but would like the price to be adjusted on how much it was supposed to be. The price I got charged was $ 9.95 when it’s supposed to be $ 3. She didn’t greet me or thanked me for waiting. There wasn’t any apology either for the wait. So ok fine. The lady asked for my card, gave her my card. And she said that I will get $ 3.27 back. I told her it’s not right. She said you still want this item right? So you will get $ 3.27 back. I kept insisting that it’s not right. The item is $ 3 but I got charged $ 9.95 I should get $ 6.95 plus tax back. She just then said in an annoyed manner «you’ll get 7.50 back». I said that just didnt make sense right. She ignored me and said next customer. I asked her to hand me the item back to me. I wasn’t thanked. Again there was no apology for the mistake she was making. It was very rude and I did not feel like a welcomed customer at all. Normally I would say something but since I had my 3 little children with me at the time, I just walked away. The person’s name is Rebekah btw. Everything would’ve been satisfactory if she greeted me as a welcomed customer, if I were apologized to for the wait and the mistake she was making. Management should take a look at their workers because I was treated poorly by Rebekah.

So messy!!! Clothes are alllll over the place and the selection is not great.

This place is great, pretty good selection, but the biggest plus for me was the service!
We were helped by «Rebecca» (probabaly her name) she was simply awesome. So helpful and polite. I think we bugged her quite a bit but she was so patient with us and answered all of our questions with no trouble. We’ve been to this location before, and the service was always so so, but she totally made up for it. Thank you! We’ll definitely be back!

One star is too much for this H&M store. Im a fan of their clothing styles and always shop from them but this specific H&M store is horrible. Me and my girlfriend was in the fitting room trying out clothes. I wanted her there to give me some opinions on them because it was for my best friend’s wedding and i wanted to look good. Before even trying on clothes, i realized that i picked the wrong size pants so ask her to stay in there and keep an eye on the clothes while i go find the right size. After a short time, i went back and saw my girlfriend full of anger talking to the store manager. I went up to them and asked her what happened and i could see tears coming down her eyes. My girlfriend rarely cries so i thought ‘o crap! This is bad.’ She told me the story of how she was rudely kicked out of the fitting room by this one staff name Rebecca. Rebecca came to her and told her only one person can be in the fitting room, which obviously only my girlfriend was in there, unless she met a new friend out of nowhere which is rare since it was a slow thursday afternoon with no visible of other customers in the second floor men section other than us and the staff. My girlfriend told Rebecca that she understands but this Rebecca started to give her attitude and told her to get out of the fitting room angrily. After experiencing this, im very upset with this H&M store. I mean why the attitude? Did we look like we were going to steal something? Even if you suspected us and wanted to protect your store merchandise you could have asked my girlfriend nicely to step out and wait instead of yelling at her and telling her to get out. That was very rude and offensive. We are so mad that we are going to file a complaint to the store! We thank you for making this nice shopping day horrible Rebecca. Because of you we ended up not buying anything and I will not be able to look my best in my best friend’s wedding. Thanks!

HORRIBLE service! Attitude worker REBECCA.
I came here with my partner to buy a pair of men pants. We were first together in the fitting room and my partner went out to change the pants size. I sat alone in the fitting room waiting with doors half open. A lady with blonde hair white skin came to me and told me there should not be more than two person in a fitting room, I told her ok I understand. But since my partner is not back yet I considered myself the only one in the fitting room. Then a minute later the lady came back and told me to get out. I opened the door widely and told her I am the only one in there. She said I know, GET OUT. It’s a thursday afternoon, there were no wait and it was not busy in the fitting room but she ordered me several times to GET OUT OF THE FITTING ROOM. She stood there with her eyes wide open with full of attitude. I feel her being racist because I’m Asian. I am there to spend money and all i received was full of attitude and even kicking me out! Then I found the store manager, she did apologize but nothing was solved. I felt horrible shopping here! Taking my business elsewhere. NEVER COMMING BACK AGAIN!

LOVE IT!!! outstanding selection for men!!! its just one of my favorite

Tons of sales so it was a bit messy! No one offered to help us, nor did I see any employees walking around on the floor. Size selection was okay. I needed a size 8 and they were all out.

I came here to shop for some men’s dress shirts and they has a pretty good selection compared with other locations.
I can back to return and switch for another size and they were friendly and courteous.
Located in the mall with lots of other stores.
Head on over for fairly priced fashion forward clothing and a good selection of it.

Usually, H&M locations are extremely friendly and organized. The clothing are usually set in the right places and everything can be found very easily. Unfortunately, this H&M was the worst one I have been to so far. My girlfriend and I go into this store and she wanted to exchange a dress to one size smaller. All of the employees seemed a bit busy chatting amongst each other, so finally we found one lady chewing gum and doing nothing, so we approached her. We asked her if there were any smaller sizes left in the dress and after glancing at the dress for one second, she immediately responded «no». She gave us attitude and walked away because she didn’t want anymore questions and was chewing gum on the job as well. This experience was absolutely disgusting for both me and my girlfriend and we are never coming back here again. This lady, Becky, should be fired or at least go through a class on how to respect and work for her company. Although she is only one worker, the employee to customer ratio is still extremely wide and this one worker has just lost H&M a couple customers here and there. Do not go to this H&M because you will only get disrespected and have an unpleasant time searching for items not where they are supposed to be.

The layout is kind of confusing, and the staff could definitely be friendlier.
But I’m giving an extra star because the dress size I needed was only on the mannequin and they let me buy it. The first employee said she couldn’t switch it, but after a few seconds said I could try asking the manager. They said they never do that, but decided to let me buy it off the mannequin. Otherwise I would have had to buy it online or go to another store. Seems silly not to let someone buy a product in your store, mannequin or not, because its a sale, but I’m just glad they let me. I probably wouldn’t have bothered driving to another store, it would have been stupid knowing my size was right there I just couldn’t have it.
Overall a very decent store

I really do love this store. They didn’t have as big of a sale (and I wish they would put their sale things in the front again), but there were still some good finds. I bought a jacket and donated two bags of clothing to get two 15% off an item coupons. You can only use one coupon per day, but can get up two coupons per day.

HORRIBLE customer service. I heard employees yelling curse words while in the fitting room. Real classy!

The clothes here aren’t much of bargain like everyone makes it out to be unless I’m missing the deals. I normally shop at Express for my office attire but wanted to give this store a try. I wear xs and a size 2 in clothing and that size seems to run out the quickest. There was a couple of mannequins that had the last xs blouse and a necklace that I wanted but they weren’t willing to sell anything on the mannequins which is unfortunate because they’re losing sales.

What everyone else said about not being greeted sounds about right, but I could care less, I come, I shop, I leave, I’m not one for small talk…
There were a lot of associates on the floor putting away & arranging the clothes. I’ve worked in retail before & know what pigs shoppers can be, so I can’t knock them if it looked a little messy, they were moving not just standing around like at other stores.
The cashier was friendly, and there was no line when I went which was late evening. They carry a big selection of clothing and the prices are great, so you can’t beat that.

I am In total Agreement with the other Reviews regarding this H&M in particular.
But for the prices and selections of H&M i can deal with some sour customer service. Were else will I find satisfaction to remedy my Shopping addiction?
As soon as I walk in I expect no warm greeting, Loooong lines to pay, and bitter underpaid empoyees that show «My life sucks» all over their pretty faces.
THis store is what I would describe as «A bitter Pill to swallow» circumstance.
All of these employees have something they are all good at.
Horrible people skills.

H&M is an H&M, is an H&M. It’s new! But it feels a little crowded. Ill come to this location because it’s close by and convenient.