Finish Line

First off, the selection here is always great. Whenever I’m ready or am itching for a new pair of gym shoes, I go here first. UNFORTUNATELY, service is never 100%. Went in today to help my brother-​in-​law find his first pair of good quality gym shoes. The female sales rep with the nose piercing was the opposite of helpful. She is in the business of service, to help people find what is they need. It took her at least twice as long as the other associate to find the shoe in the correct size. Not only did she move slowly, she threw attitude when we needed a different size. Next time, be proactive and bring out both sizes. When she came back, she came back with a size larger than what we asked for, gave it to him without telling him the size or putting down the box. Then proceeded to ask how it felt. OBVIOUSLY, if we cannot decide between a 9.5 and a 10, and you bring out a 10.5, it will be too large. If you don’t like working there, you can do two things; not work there OR pretend that you want to be there. Trust me, it will benefit your business, and probably you’re personality.

I made this Unilocal for this particular Finish Line store because I wanted to praise my experience there but I could not find this specific store on Unilocal.
Experience: I have never been to finish line before, my boyfriend bought me a pair of running shoes. Accidentally got the wrong size, I went the next day to get the right size at the Finish Line in Santa Ana with the original box, bag, receipt, and unused shoes (FYI do not go there if you don’t want to have a horrible experience) that place is another one star story, I wrote a review on it so you can look it up if you want. After the fiasco in the Santa Ana store I finally walked out with store credit. For a first impression my perspective of Finish line was a Walmart version of a sports shoe store.
Thennnn I went ahead and tried again (only because I was stuck with store credit) the one in the West Field West Covina mall, I called ahead of time because of my doubts from my last experience. Carlos was the one who got to assist me and he was epic. Heard a frustrated girl out, gave me advice and the information I needed with the inclusion of exceptional customer service, super nice. Completely changed my perspective. When I got there Carlos recognized me and helped me out through the whole process of finding a pair worth exactly my store credit and that is a size 8 that I liked. Carlos went above and beyond enough for me to create a location to talk about it! Thank you!