Boucher Cadillac of Waukesha

Great service in and out with oil change in under 1hr.
Easy to schedule the car for detailed car wash very happy with the services

I DO NOT RECOMMEND THIS DEALERSHIP. Customer service does not exist at this dealership. They absolutely will not give a crap about you after you sign the papers apparently. AND I will warn you, DO NOT PURCHASE THE GAP AND CAR CARE SERVICE… (gap insurance is way less expensive through your individual auto insurance) … all the maintenance for your vehicle can only be done through Boucher of Waukesha. I don’t know why Melissa Rupnow in finance told me I could use the 3 year car care service ANYWHERE. It isn’t true. I received the coupon book for the car maintenance service and it can ONLY BE REDEEMED AT BOUCHER.
I purchased a Subaru from this Cadillac dealership the beginning of March. When I saw the vehicle for the first time, the front bumper had a 12 inch crack, trunk latch didn’t work, and some insulation padding under the hood that was all torn up. I requested these 3 things be done before I bought the vehicle however a week later I came in to fill out paperwork and the only thing they fixed was the bumper. Their internet apparently wasn’t working either. I was able to take the car home and was promised the things I requested be done the following week.
Another week went by and I go in to fill out paperwork, the part for the padding wasn’t even ordered yet so they didn’t get that done, but they were able to fix the trunk latch while I filled out paperwork. 3 days later, after only two weeks of having the vehicle, the sunroof went out. the only thing I did was open it and I swear to God it was only open for 30 minutes. when I tried to close it, it would stop halfway and die out. I was able to open it all the way, but it would get stuck halfway. Living almost two hours from this dealership, it wasn’t ideal to drive that distance to get it fixed right away.
The next day I called the service department and I talked to Eric, he said if it was something simple like a fuse, there would be no charge. Brought it in a couple days later and after about two hours, Eric came to me and said he found a piece of wood and presented me with an estimate of $ 700 (not including parts if I needed it) to see what was wrong with the sunroof saying he’d have to take the sunroof apart. I thought this was ridiculous since I just bought the vehicle not even two weeks. I talked to Joe Hacker in sales and he spoke to his manager to help bring the labor cost down to $ 400. Still ridiculous since I hadn’t even made my first car payment and I’m already putting money into the vehicle.
I also spoke to general manager David Cockford, but all he gave me was a shrug and a ‘sorry too bad so sad’ attitude. It’s like fighting tooth and nails with these people. BIG MISTAKE TO PURCHASE FROM THIS DEALER. NEVER AGAIN.

My experience at Boucher Cadillac was great! Dave, Sara and Melissa were all a pleasure to deal with. I would definitely return to purchase another vehicle in the future. Everything went very smooth with negotiating the price and doing the final paperwork with the Finance Manager was unexpectedly hassle free. I would highly recommend going to Boucher Cadillac for a hassle free and enjoyable vehicle purchase!

I was looking for a nice daily driver since my corvette is getting less daily driver friendly and has turned into a mostly track car (full bolt-​ons, heads, cam, drag radials). I purchased a 2011 cts awd coupe premium trim level and couldn’t be happier. It’s a fun car to drive and should be great in the snow with snow tires when winter rolls around.
As far as the shopping process, my salesman Joe Hacker was very professional, knowledgeable and friendly. The finance mgr Nate was a great person to deal with as well for the same reasons.
I work in the car/​motorcycle finance world as an analyst and work with many dealerships on a daily basis. I never felt pressured or any hint of a «hard sell». They also had a large inventory of new and used cars to choose from and price their cars aggressively for the best deal. Boucher Cadillac of Waukesha is worth the trip!

Brought our 2012 SRX in for a front-​end driveline noise. Hub bearing was replaced under warranty. Staff was prompt, courteous and helpful. My vehicle was completed and ready for pickup late morning on the day promised. Best service experience at Boucher to date.

My experience started pretty good there, but grew worse over the next two years. If you need service done and do have the Fidelity insurance make sure you look over your coverage… They will do a diagnostic on something that is not covered and then try to charge you a bundle. The bottom line is a must you have insurance when you buy the car to have things covered, take it to a different shop to have it serviced.