Firestone Complete Auto Care

I came in with 15 left until their store was closed thinking all I needed was air in my tire; but turned out I had a staple in my tire and I had to purchase a new one and have it replaced. They were very kind and said they could do it tonight. They ended up staying 20 min after their store was closed so they could finish the work on my car. I am very grateful for their service above what was expected of them.

If you want service done right, with good people, this is the location to go to. Firestone in Watsonville is on top of their game! The store Manager is a real down to earth guy who is a straight shooter. Been to plenty of other locations and shops but Paul knows how to pick the right crew and run this shop the right way! Killer deals on tires and other services!

I have been going to Paul Cooper’s Firestone in Watsonville for at least 10 years now. It is worth the trip from Gilroy. They have always treated me well. Paul & his team are always pleasant, honest & knowledgeable to my auto care needs. I have been in the Customer service industry for more than 30 years and their service is second to none. This is because they never sell me anything I do not need. Their pricing is very reasonable (ex:) tires & brakes which keeps me as a Loyal Returning Customer. So do yourself a favor and check them out. They are Aces in my book!

Hi there Unilocal’rs;
This is my first review so, please be patient with me.
The team players were nice and were quick to help me and answer my questions.
The tires that they recommended didn’t cost an arm and a leg.
All-​in-​all, go talk to Andy and he’ll hook you up.

I was house hunting for my daughter in Watsonville, CA when I had a big stud go into my tire. I was quoted $ 125.00 as the best total price. Later I find a lifetime balancing charge of 18.99,a charge of $ 3.00 tire valve when I have TPMS and don’t need a valve and road hazard protection for $ 13.50. I feel those should be authorized by me and not just sign a display panel not showing these items. OVERSELL. Inv#119 430.

Service writer Juan was direct and answered my question, he willing to show me what was in my tire. He was polite and over good customer service but the waiting room could us some upgrading. There’s patches here and there on the wall, missing trim, missing wiring covers. Coffee stations is a dirty. Techs had an attitude but whatever

What started as «2 new tires and check a funny noise» for ~ 200.00 ended up costing $ 350.00 by the time you add every miscellaneous fee they include. I knew they were a little more expensive when I went there, but the final bill being almost double is a total ripoff — will never use again!

Nice sales folk and front desk. It’m not so sure about the honesty thing./I’m just sayin… They said i needed a repair from «routine wear and tear» to a part that took tto my mechanic and it does not need repair at all.
Saved myself 500 by double checking. Sometimes i wonder…

I had a good experience. Stopped in around 4:30 to check my tire pressure — turned out that one tire was at 15psi and had a nail in it, which I hadn’t seen. Glad the dude took the time to actually come out to my car, joke with me about my seeming inability to check tire pressure, and identify the problem. Headed back inside and was told they could repair the tire and do a basic car inspection (which I wanted) in about an hour or so. This was without an appointment and last minute.
I wandered the surrounding shopping center for a while and headed back after stopping for an ice cream cone at the Baskin Robbins. (I know you don’t care, but in case you were wondering what you were going to do while you waited, you now know there is a Big 5, a Baskin Robbins, and a Dollar Store.)
The tire was good to go, the others were filled to their needed level, and I got a quote for the two services I need in the relatively near future. Wasn’t pressured to commit, wasn’t asked to get a credit card (I already have the Wheel Works card, which is the same thing), and was treated kindly and with respect. Headed out the door without fear that my tire would blow on the highway.
I’d go back.

Thank you Belen/​Juan for the great deal on tires! They worked on getting me a great deal on tires!

BUYER Beware!!! This place will overcharge you!
This place is a total rip off and will lie to your face (Store Manager). If you feel you have been taken advantage of please call consumer affairs: 1−800−367−3872 (Store# 7110), they need to know you have been taken advantage of, dont let them get away with this.

I had had some real problems last fall bringing the Firestone website’s advertised prices in line with what I was seeing at the store, and also was flabbergasted at the cost of replacing Oxygen sensors (that price cheaply at the store) at Firestone.
Well, as it turns out, trust Firestone Watsonville, and leave the rest alone — here’s why
Firestone’s corporate website prices are marketing, nothing more. Corporate leaves out sales tax, and they definitely leave out Road Hazard Plan for tires (which you NEED if you drive over 10k miles /​year). If you walk in expecting one price, but see a 15%+ increase, there’s going to be stickershock. Bring the car in, talk to the folks here. They’ll tell you what’s what… and they aren’t going to play games.
Let me repeat — they are not going to rip you off.
Those oxygen sensors? After doing my homework, it turns out to be a big problem with Honda Fits, and if you use a cheap version, you’ll never clear the «check engine» light. These folks got it worked out, while the local Honda dealership couldn’t even handle the request and forgot to get the parts. Belen @ Firestone got them, same day, period.
In both cases, Firestone got the work done quickly. Belen and Juan offer superior loyalty and service to customers, even when they’re pigheaded like me. The pricing is competitive on service, but absolutely superior on parts.

OMG! Tire rotation, balancing, alignment. Had to go back 3 times because of their mistakes. The sad part is, it’s not even over yet. The people here just don’t pay attention.

I went in to get my tire patched and they told me no. Tires were too worn to patch. They offered to sell me 4 more! My tire hadn’t had a problem till I picked it up from them after them having done an oil change. When it was there for the oil they had tried to sell me tires. They said I must have bought them last time from some Mom and Pop shop. Yes, must have been. Maybe they have heard of the shop where I’d gotten them. FORD! They came on the car! Took it somewhere else, patched! No problem and cheaper!

I had a screw in my tire. That brought me to Firestone in Watsonville. They fixed the tire quickly. My only problem was that the tire should have been balanced and they didn’t call me to ask me if i wanted that done. The wheel bounced and made my steering wheel shimmy.
I needed a 70,000 mile service and i had a Firestone credit account so i brought my truck back to this store. The female manager was a real pleasure to deal with. I found some coupons and was able to get my brakes done for around $ 200. I had an oil change, radiator flush, rotors turned, lifetime balance, lifetime tire rotation, lifetime alignment and fluids checked. I received 5% off for using my Firestone credit account.
The total price came to $ 725! Cheap for all the work done.
I would go back again. I’m giving high marks for the female manager and slightly lower marks for them not calling me to ask if i wanted them to balance my tire after they fixed the flat.

In 2011, I took in a tire to have it repaired and they said that it couldn’t be repaired and tried to sell me 3 new tires! Being a former mechanic, i knew that the tire could be repaired! They were going to charge me $ 20.45 for the repair!
I took the tire to Calderon’s tire service and they charged my $ 15.00 to repair the tire! They did not try to sale me another tire! I want truth and honesty! Guess where I am going to get my future tires and repairs!

Good place to get tires, alignment, etc. Friendly service and they left my car clean.

–been going to them since i can remember for oil changes and some services
–always friendly staff
–convenient location since my co-​worker can just give me a ride when i leave my car
–the wait when i don’t leave my car is a hit and miss
–they always consult with you first before doing anything on your car you did not sign up for
–have a survey that will give you $ 10 off any next service on your reciept
–you get coupons/​deals in the mail and they will take them even expired!
–the only downfall is it is expensive
–but makes my then boyfriend feel important doing the things he can without labor and just cost of parts
=RED LIGHT ON MY LUDE BETTER NOT LIGHT UP!