Comfort Inn & Suites Waterloo – Cedar Falls

Stopped here for a night while on a business trip. Staff was friendly and the hotel seemed clean. There have clearly been some renovations done recently, and they have made the room that I stayed in look great. I think the bathroom should be next on the list for updating. There was some peeling of paint on the wall and the tub was stained. Obviously a work in progress. I did not use the pool or the fitness room, but they looked very well kept. The staff also offered suggestions for dinner, which is good for local business. They missed the mark on the suggestion for me though. Different tastes, I guess.

This hotel is okay. It’s definately aged, but made to look modern. The first room we had wasn’t the best. There was creaking on the floors and walls when you walked, there was a lot of patches on the walls, the towels were not clean, as in maybe they were washed, but they were stained very badly. They sure didn’t look clean. The hallway was very warm as it didn’t seem there was any hvac units. The elevator is very dated and really banged up. We ended up getting a suite instead of the previous room. The customer service lacked quite a bit. Especially when we asked the woman at the front desk if we could switch rooms. She was kinda huffy about it. Asked if we wanted to see the room before switching, we said yes so she took us upstairs but her master key wouldn’t work. That set her off a little more. We just said we would take it. When we got in this room it had quite an odor. Stale cigarette smoke in the bathroom which radiated out by the door. We were not happy at all. Opened the closet door to a very stained ironing board. The towels in this room weren’t any better. I will include pictures. I opened the window and grabbed some cleaning supplies I travel with and wiped everything down. It seemed to help with the smell a little bit. We originally asked for a refund and she refused. Then said the manager can only approve and do the refund, but the manager was gone all weekend. It was 8:00 PM by the time we settled in and made it through the night fine. At least the sheets were clean and bed was comfortable. The breakfast was just ok. The orange juice had a weird taste, didn’t stick around to try the coffee. If we had a choice we would not stay here again.

A quaint cozy place. I normally don’t stay at this chain but my first experience here was great. Very friendly desk clerk named Quenn. Aside from great service, a nice surprise for me was the usb outlets they had in the room since I had forgotten my outlet adaptor. They also had some nice little touches in the room that made it feel more homey and less like a hotel. Thumbs up.

This is an excellent place to stay. We will use this facility again. Ann was helpful and amazingly courteous during a telephone reservation when we had horrible phone coverage. Jim, the general manager, greeted us at check in. He was very helpful in his efforts to get us to a brew pub as quickly as possible. It is immaculate with an excellent breakfast. The staff couldn’t be more helpful. Ann and Jim were great.

This comfort inn looked and seemed new– very clean and comfortable. Very nice touches, and the details made all the difference. There were four pillows on each bed, two soft and two firm. There are plenty of outlets for cell phones or etc. Most importantly, the staff was very friendly and accommodating, the room was very CLEAN, the beds were very comfortable, the breakfast was free and the rate was great!

A comfortable stop for the traveler with indoor pool and hot breakfast. The service is friendly and the rooms are clean. Sleep well!