Zippy Shell DC/MD

We couldn’t have imagined a better experience. Best prices, superior customer service, reliable in every aspect and flexible with my schedule and weather conditions. We are more than happy with our experience and I would absolutely recommend this company for your storage/​moving needs. I would go back a hundred times to this company. I am so thankful to have someone recommend Zippy to me and now I recommend them to you. You won’t be disappointed. Excellent experience throughout!

Incredible experience, far better than I ever expected. My partner and I initially started planning our move in May, but it was dependent on the sale of our condo. I contacted ZippyShell for an initial estimate, but told them I needed to wait on scheduling until the condo sold. Unfortunately, it would be six months before we needed them, but ZippyShell did a phenomenal job of staying in touch once a month with a quick no-​pressure phone call to check in.
When the time came to schedule our move, ZippyShell had a trailer to us at our optimal time. For all the pick ups and drop offs we were given a 2-​hour window, however ZippyShell was precisely (literally within 5 minutes) of the beginning of the window each time. The driver called when he was 20 minutes out, and again as he arrived. When all of our belongings were dropped off at the final destination the driver stayed with the truck in case it needed to be moved for traffic. For various liability reasons he wasn’t allowed to help with the actual unpacking, but he did a great job of making it as easy as possible for us.
I particularly appreciated the regular communication we had with the ZippyShell staff. Mack would call to coordinate everything and would then stay in touch over text message for any changes, updates, or confirmations. Further, our delivery was a bit complicated because of narrow alleys and construction, but the ZippyShell staff pulled up a map and imagery to talk through all of it with me over the phone.
I really didn’t expect the experience to be this good. There wasn’t a negative aspect to the entire process, no hidden fees, no delays, and everything was delivered in good order.

We picked Zippy Shell after getting quotes from PODS and Smart Box, we went with Zippy Shell as being the best value (or so we thought).
We like the concept, and how they use stackable storage cages in delivery trailers, but one limitation is that a driver can only deliver one Pod at a time, so if you have more than one, the savings start to diminish, and the you run into challenges with their limited number of drivers being able to get your pods where you need them when you need them. The drivers were great and when they were finally scheduled, they did everything they said they would, placed the pods exactly as requested. But scheduling contacted me and said they were too overbooked and couldn’t deliver on the date we planned to move into our new place (unless we were prepared to empty our pods at 7 am and have them done in less than two hours)
As for Value, the price I was quoted by the salesmen was a discounted rate from their normal price, and he conformed this price with an email, I even emailed him back and requested he conform it, but when I was billed it was a higher price.
Zippy Pod appears to be a new company (with potential), perhaps suffering from growing pains, and they don’t communicate amongst themselves very well, (for example asking me to write a review despite repeated emails to them asking why they charged me a higher price than what I was quoted, and also changing the terms of the delivery of my two pods to my new apartment.)
Hopefully I will still get my $ 10 Starbucks card, who can’t use starbucks?)

Really great experience. Driver and movers were fantastic. Haven’t gotten my goods across the country yet but this first half of the experience was marvelous.
UPDATE:
The DC side of the service was great but the LA side was crap. They charged me $ 75 PER FLIGHT OF STAIRS when I was told it was $ 75 total for stairs, the movers wanted to charge me extra to assemble the bed that the movers disassembled on the other side, and my customer service rep could have cared less. I will never use them again.

Convenient to use, great customer service. I used their storage for a few months before having my stuff moved out of state. Would use again.

They were accommodating to my schedule requests and all members of their team were a pleasure to work with. I will definitely consider using them again and would highly recommend their services.

We used Zippy Shell for our recent local move. Had an excellent experience with the company. They have amazing customer service, their drivers are courteous and punctual, and their prices are better than most of the bigger guys. Do you need any better reason?

Moving sucks. Zippy doesn’t. They understand it is stressful and are super helpful. The shell was so much bigger then the pod, and its a better price. It is still in storage so I can’t rate the return/​how my stuff turns out but I trust them!

I was happy to see that a local company provided this service. I initially dealt with a Chris Saturno who was very pleasant and made everything easy in the beginning. The quote given was cheaper than both competitors POD and Pack Rat. There were minor communication issues with the dispatcher (via text) and myself however nothing that influenced the process. The shell arrived by Tim who was very friendly, knew what he was doing, and took the time to sweep out the shell. When he returned it he put it in the middle of my driveway which was an issue but again, we were able to get it fixed. The experience was good and the people were nice. I haven’t reviewed my charges yet but I am hoping everything lines up correctly with the quote I was given. I would use them again.

Lack of communication. I’m glad I saved my emails. They fixed the charges in the end.

Great idea, flexible and clean shells, good costumer service. Managers are willing to stand by their word and remedy any situation.

I initially had a good experience with zippy shell, but I have now been waiting for 3 weeks to receive my items. I have been without furniture, my clothes etc, in a new city for 3 weeks now. And all I get is the run-​around. I was told that I would receive updates on the progress of things, and the last phone call I received from them (in which I actually called them repeatedly) was a week ago. This experience has been beyond frustrating. I’m a physician with many friends/​colleagues who move around a lot, and will never recommend this company to any of them.

It’s very rare that I deal with a company that delivers on everything it says but this is one. If you’re moving I highly recommend this place. They arrived on time and had my stuff moved from across the country much sooner than I expected and delivered everything perfectly on schedule. A+++++++++++

We used Zippy Shell for a DC to CA move and these folks were great. We’d heard so many horror stories about different moving companies, especially when it comes to long distance moves, but all our stuff arrived just as we left it, and the service and help they provided to us was very personal and all in all great.
On the DC end, while the shell (e.g. pull-​behind trailer with a packing unit «cage» inside) is a nifty idea, it was a little bit of a challenge to get it parked at our row house. (My recommendation for Zippy Shell would be to utilize a shorter pickup truck — not a full bed 4 door hemi — to deliver the shell, as that’d make parking it tight spots much easier). Nonetheless, the driver spent lots of time working with me to get it where it needed to go and in the end all was well. He was communicative via phone and arrived on time.
Due to moving circumstances, we opted for 1+ month shell storage, at a minimal extra cost. When the shell was delivered to us in CA it was done so without hassle. We opened it up and found everything in one piece, and relatively clean too (the packing cage had been «shrink-​wrapped» to keep small things from escaping and to keep it clean I presume).
Our coordinator with Zippy Shell, Kellye, was really helpful, responsive via phone and text — even on weekends — and did everything she could to make our scheduling and move go smoothly.
While not cheap by any means, Zippy Shell is still less expensive than most of its competitors. I’d use them again.

After comparing several moving providers for a cross-​country move, we decided to go with Zippy Shell. After all, we are all about supporting local businesses over large chains. With the positive online reviews and the competitive rates we decided to abandon ABF U-​Pack (who we’ve used before with a much better experience) to try Zippy Shell. Initially things were great but things quickly were not up to our expectations.
For starters, the evening prior to the morning delivery of our shell they attempted to reach us on only one (an office number) of the two phone numbers provided. Then proceeded to send us an email noting that if the driver who had been calling us could not get into contact with us that our move would be cancelled. When we received the email we called back and didn’t hear anything until we called again the next morning. The unit did get dropped on the afternoon of the day we scheduled but we had one sleepless night in the middle of move as a result that was NOT at all appreciated. We never received the «multiple voicemails» that had supposedly been left and in an effort to ensure that our things arrived safe and sound at their final destination, we decided not to make a huge deal of the situation even though it was in fact not at all professional.
We worked with another owner on the delivery of our unit and they were great. However, once we were settled into our new place and decided to enjoy the beginning of football season we realized that our TV was no longer working. The 55″ Samsung TV was only three years old and was working perfectly fine prior to being moved. When I called Zippy Shell about this issue I was told that their insurance does not cover any damage to your individual items, instead its to cover a total loss or major damage of everything in your shell. How helpful considering this «coverage» was promoted during the sales process.
In addition, you are providing with a «moving specialist» who is not all that great. She is talked about during the sales process but isn’t very helpful and in my opinion doesn’t do anything above what any other moving provider does and should do. She is also the one who sent the terribly unprofessional email to us on the eve of our move. As a couple that has moved several times in over the last 10 years, we would defiantly recommend using a different provider and that is exactly what we would do if we could go back and do things again.

We had an excellent experience with Zippy Shell. Everything worked exactly as promised. We were doing a large remodel to our home and needed to store furniture and «stuff» to get it out of the way while the work was going on. The shell was delivered as promised. Loading was easy as the shell has a pull-​out ramp. The shell was clean so, even though I wrapped our things in plastic, I felt comfortable placing nice furniture there. Part way through the remodel we needed to unload a few things, leave some, and add some. We called with a few days’ notice and again, everything worked great. After our remodel was fully done we set up a final delivery and again, the driver dropped off and later picked up the then-​empty shell at the time and day promised. All our things were returned in the same condition we left them. We’d use Zippy Shell again and would definitely recommend them.

I had a great experience with Zippy Shell. I used Zippy Shell this past summer when I was moving from one apartment to another and I had about two weeks between the leases. Zippy Shell was the perfect solution because the shell was delivered right to my door and allowed me to keep my things in storage and then delivered right to my door again at my new location. The drivers were extremely courteous and worked really hard to me overcome the challenges of living in the city. For example, I had retained a parking permit so that I can reserve a parking spot for the Zippy Shell over the two day moving period. Zippy Shell waited patiently as I worked to get the drivers who didn’t comply with the permit so that the Shell would fit. They were also really speedy with the pick-​up for both deliveries.
I would recommend getting the larger storage container. I have a one bedroom apartment and with my bedroom furniture and living room furniture, the smaller size did not fit. Call ahead to schedule all the deliveries and pick-​ups, you don’t want to get caught in a situation where the shell can’t be picked up but needs to be due to outside forces.

So awhile ago, I was a bit of a nomad and needed a place to store my stuff for awhile. I googled and spoke to many different companies and had a minor heart attack at the prices they were charging to move and store my belongings. Enter Zippy Shell. Marie, was super nice and accessible during each interaction; mostly importantly, the prices can’t be beat. They delivered my Zippy container to my apartment complex, on time, and then picked it up two days later. When I needed outside movers to come up my unit (and I would not be available to come), Marie helped me with this as well. I couldn’t be more grateful for Zippy to make my move so easy.
Minus one star for overcharging me the wrong amount at the beginning of my agreement… they refunded me pretty quickly, though.

Zippy shell is terrific. I used them to store my things during a property appraisal. Great communication. Polite staff.

This Zippy Shell franchise owner and his staff were incredibly responsive and helpful as we got our house ready to put on the market. Although they did not have a unit for me to utilize when I first contacted them, they rearranged their schedule in order to help me out. They were efficient in all phone calls, incredibly thorough in the details they provided and my shell arrived EARLY. I would recommend this company to all of my friends and neighbors in a heartbeat. The person who delivered and picked up the shell was courteous, efficient, and took pride in his work.
I am so grateful for the help they provided in packing up my house. They were even able to help me get movers arranged at the last minute.
I will review the company again once our shell is delivered to our new house.