TD Bank

Never thought I’d review a bank, but I stopped in here after work to make a deposit and I was just very impressed by how friendly the people working there were. They immediately greeted me as soon as I entered, and made entertaining conversation as they were processing my deposit. It was 6:30pm after a long day, when most people would be tired, grouchy, and just wanting to go home — but half an hour before closing they were polite as ever. If you have an account at TD Bank, I’d say this is a great branch to visit.

Love, Love, Love this bank. They are always friendly and just plain nice. Perk is that they open up an hour before most banks at 8 am which is perfect for me to stop in before work. I have accts. with both them and BOA down the street; it’s like completely different worlds in customer service.

Everyone here is always so kind! I often go out of my way to visit this branch to do my business. I know that when I go they recognize me and are sincere when addressing my concerns. This bank provides the best customer service I have ever experienced in a retail setting! I too received an umbrella, among other TD branded gifts. Also, I heard that they proved notary services free – even if you don’t hold an account there! Ask for Dennis.

I don’t bank here yet but it was just pouring outside and the people working here rushed out and gave me a free, awesome umbrella. THANK YOU! So kind an very appreciated. #TDWinning

Mediocre service and basically a huge corporate bank masquerading as something consumer friendly.
Nickled and dimed to death with fees for breathing… there is a reason there are never any customers in this bank.

I’d heard some good things about TD Bank, but my own experience never got off the ground. We just moved to DC and I tried to apply for a new checking account online. After I filled in the online form, the app told me it couldn’t find me in the public record. Would I like to start over and answer all the same questions again? For some reason, I fell for it and went through the whole process a second time. Still no luck. Then I called their 800 number and we went over all the same questions and answers verbally. Again, no luck. Bottom line: TD Bank doesn’t seem to think I exist, and they won’t or can’t tell me which piece of information is causing the problem. Fortunately there are plenty of other banks around whose online application apps work correctly.
UPDATE. We dropped by the branch office and they sorted out the problem. We now have a TD checking account. So, we’ll bump this up to three stars, and see how things work out from here.

I want to give two stars, but the truth is that TD Bank is just a very good bank and the people at this branch are very kind. The branch on Connecticut Ave is much more well run though. The problem with the Logan Branch is that when you go in and have a line of three people waiting to make a deposit, there may be one teller and 4 other employees sitting at desks not working. At some branches, they don’t hesitate. They get up from the desk and go to the teller station and help out.
I am sure that once you’ve gotten out of the teller station and assigned a desk, you don’t want to go back to the teller station. If you want to represent the company well and do right by the client, you really have to make sure people aren’t waiting (if you are not busy doing something else).

People are so friendly and are open all the time. Win-​Win

OK. Here I am writing another review about a bank. It seems random, but the folks at this branch of TD are so customer service oriented, I felt the need to acknowledge that fact to my fellow Unilocalers! This branch is located in the Metropole. The hours are the best! They got extended hours on Saturdays and are even open on Sundays.
The free coin counting machine even gives you an option to guess how much you are dumping in. If you guess within $ 1.99 you win a prize. I opened a new free checking account at TD and see myself switching all of my banking over to them in the very near future.

I went in here just to use the penny arcade. There were four staff members there and I was the only customer. So they all helped me. One scraped all the change in the machine and sent me to another who counted it up while another chatted with me and gave me a TD Bank change box and on my way out the last one held the door. All of them were super nice, and no one ever once tried to sell me on an account or anything. Awesome!