Nationwide Transport Services

I worked with these folks much more than 1 phone call. I was also bombarded by countless other brokers with offers when I put my information on a random website. Don’t put your information on a random website unless you want dozens of phone calls and emails in a single day.
There’s two steps to this whole shipping-​your-​car process.
1. The Broker
Nationwide is a broker. They charge a flat rate (based on some factors) to find you a driver and get your car towed. It’s hard to mess this part up unless you actually mess it up (overcharging, misquoting, not answering phone calls, not taking accountability, etc.). They messed it up for me several times but it’s all good because almost every time they made an effort to rectify.
2. The Carrier
This is a separate company. I don’t know if Nationwide has their own trucks but they worked with Carriage Auto Carrier to get me my car. I’d like to do a separate review for the carrier because they were awful. Customer service was awful.
But let’s focus on the broker. I worked directly with a representative. The rep did their best to make me feel at ease. The rep sounded outrageously busy but was always attentive. Sometimes the rep wouldn’t call me back when they said they would, or that they would send me an email they didn’t, but that wasn’t that big of a deal.
I was misquoted. It was okay because Nationwide took care of that and claimed it was their mistake. I figured out this discrepancy the day my car was delivered. Not a good day to figure out when more money is owed than right before you’re about to pay the driver.
My car took 15 days to get to me. I was told it was 7 – 10 days. This is frustrating. I was never called by the driver a day ahead like I was told. Pretty much a lot of empty promises. What’s crazy is that I feel like Nationwide is probably a much better broker than others I got calls from.
There’s this magic that happens when your account is handed off to the carrier from the broker. It results in you being massively in the dark about this process. I hated every step of this process. If I did it again, I would rather drive across the country myself.