Lisa Kaufman, MD

While Dr. Kaufman might be a fine physician, her front desk staff is brusque at best.
I called to schedule an appointment but the front desk couldn’t be bothered to answer my questions and cut me off.
If you are looking for a new doctor, I’d recommend going elsewhere. I did.

Dr. K is a rare physician in this day and age in that she doesn’t rush her patients out the door in order to see as many as possible. She has always taken time to listen, explain, and discuss my health issues and what with a busted rotator cuff, a bad hip, and knee pain I’ve had my fair share. What’s more, she’s a great doc and really knows her stuff. There’s a lot been said about her front office staff in these reviews. It’s true, I’ve never had anyone at the front desk say «good morning» or «hello» or for that matter, smile. «Sign here» and «Any changes to your insurance?» are about the only thing they’ve said. Even when processing the co-​pay, no one has ever said «thanks». Suffice it to say, some folks just aren’t oriented towards service and seem to resent having to deal with actual humans as opposed to files. Still, I happily pay the voluntary administrative fee every year as this is the only way to keep the practice from turning into assembly line medicine.

This was a dramatic day that I made an appointment with this incompetent and godless person. She is such a big crook, she creates problems for you and then sends you to her colleagues to fix them. She twisted my testicle so hard and caused such a pain and inflammation that I could not sleep without pain-​killers. Please spare your life and do not go to see her. You will be so lucky to avoid this monster.

We love Dr. Kaufman. Highly recommend her.

Love Dr. Kaufman! I’ve been seeing her since 2010 and have never had a bad experience. She’s very accommodating and actually cares about her patients. Highly recommend!

I LOVE Dr. Kaufman. She’s been my physician for the last 4 years. She is thorough, knows her stuff, and is able to see me whenever I have an issue (most recently tendinitis). If you can get into her practice do it!

Hi,
I’ve never written a Unilocal review, but I’m actually signing up now just so I can warn everyone how HORRIBLE this office is.
Please no one ever try and call this office. I’ve never been treated which such disrespect. If you see Dr. Kaufman, great– I’m sure she’s fine, but good luck actually trying to see her. Her staff makes it clear that they don’t need you as a patient.
I called 4 times this morning. Twice, I was put on hold with the phone eventually disconnecting. When I FINALLY got through, I was told that I can’t make an appointment because I have Cigna Open Access instead of Cigna PPO. I called Cigna, and they ASSURED me that Dr. Kaufman is indeed contracted with them, that there shouldn’t be a problem, and the person I spoke to was probably just confused.
I called back very nicely and spoke with another front desk staff member. This staff person then said the same thing — when I said I’d spoken with Cigna she said that it was for new patients they wouldn’t take the Open Access. She was rude, hostile, and acted completely like she had no need for me as a patient. She was clearly exasperated after only the 30 seconds she had me on the phone.
Again, I didn’t see Dr. Kaufman, but the fact that she hires not one but TWO such horrible people to represent her office? I’ll take my business elsewhere.

Dr. Kaufman is great. I have been seeing her for about 3 years now. She makes me feel comfortable and seems to take the time to review my chart so she follows up with me from previous visits and asks the right kind of questions. Her office is in a really good location for me and easy to get to from public transit. Making an appointment can be tough, but if you know what to say they can fit you right in.
Along those lines, the front desk staff isn’t great. Patients were asked to contribute a nominal amount (35) to help them defray their rising administrative costs. I would give five stars if their admin staff were any good. Normally I have to wait to be helped and checked out, even though they are only having conversations vice taking calls or working on something apparent to me.

Great physician, responds to phone calls quickly, knows her stuff, recommended!

Best doctor ever! I’ve been seeing Dr Kaufman for about 20 years and she never fails to provide excellent care, with compassion and humor. This is unusual given how busy her practice is. I fear the day she decides to retire.
I have recommended her to friends over the years and all agree with my assessment of her skills and bedside manner. Best doctor, ever!

I love Dr. Kaufman! I’ve been going to her for 4 years now. She makes me feel really comfortable and at ease, no matter what ailment or issue I come to her with. Her office isn’t too far from the DC Circulator so that’s been really great! She’s also been good at giving recommendations for other physicians and specialists. She’s also pretty busy, but when I *really* needed to get in, I’ve been able to. The front desk can be a little bit overwhelming, but they’ve always been nice to me.

I love Dr. Kaufman! She’s very warm and friendly and makes you feel comfortable from the getgo. Her clinic is a couple of blocks away from the metro station so it is very convenient. I haven’t had any problem with their staff/​receptionists so no complaints.

Dr. Kaufman is a great doctor in a very convenient downtown location. Her exams are always efficient and informative. She has a wonderful network of fellow physicians and specialists which she is quick to recommend and refer you to. You need to plan ahead in order to schedule an appointment, but it is worth it.

Best doctor I’ve had. The front desk is a little overwhelmed, which is why they don’t get 5 stars. But even though I have to wait for the appointments I can wait for, I still get in the day of when I need to see a doctor immediately.
Dr. Kaufman rocks.