Jimmy Gusky Heating & Air

Avoid these people at all costs. Unless you like to be ignored and lied to. I’m on day 22 (and counting) waiting for them to «fix» my unit and now bring back a part they stole. I’ve moved on to another company, which is night and day compared to these derps. They even laughed when I mentioned the name Gusky and told them the bs they put us through.
Run, run as fast as you can. You have been warned.
I’m on about 27 calls, 14 messages left, and no patience for anymore of their unprofessional ways.
Message me if you need any more details. I’d be happy to tell everything.
— - — - — - -
6÷17÷16 — 22 days and counting
I’ll be checking in here and let’s see how long it takes for this company to get back to me.
By taking parts to my unit — they put me behind even more days.
No callbacks — no updates —

I scheduled an appointment to have my AC units serviced 5 days in advance. The day of the service comes around, nobody shows, nobody calls. One more chance I figured, it’s early summer in DC and it’s getting hot, I’m sure they are very busy and there’s no way they would miss a second appointment! So I called the next morning and they tell me they were «busy.» I rescheduled for «first thing tomorrow morning.» No call, no show. I called back a third time, just for fun at this point. I was curious what their response would be. Straight to voicemail. Now I have to find another company and wait several more days for an appointment.

I called a week in advance and made an appointment to have the outside condenser unit cleaned and leveled on tuesday May 31^st. His firm was a ‘no-​show.’ I called on Wed. and was promised (after no apology of any kind) an appt. 12 – 2 pm. again, another ‘no-​show.’ I called and he said he’d try to find someone – didn’t even know where his own employees were and if it were possible to get one to me given two ‘no-​shows.’ If you are looking for NO SERVICE, lack of dependability and a cavalier attitude, he’s your man! I would not recommend-​period.

Don’t bother. They don’t answer the phone; they don’t return messages. I know it’s the busy season but how can you even reach them? I’ve called several times and no response at all for days.

Our A/​C went out over Memorial Day weekend. We had a disappointing experience with the company that installed the system, so we were looking for another company to service it. I sorted through options on Unilocal and chose Jimmy Gusky on the basis of positive reviews and proximity to our home. Unfortunately, their first available appointment was four days later, on a Friday afternoon. I agreed to wait until then. The next day-​Wednesday-​they called and were able to fit us in at noon, which was a big relief.
The repair technician was courteous and friendly. He inspected everything, inside and out, including crawling hands and knees through our hot attic. No, it wasn’t the coolant, we didn’t have a leak, and we didn’t need a new compressor. It was only a loose connection that he was able to identify and fix. He charged a reasonable amount for a service call. I offered to tip him cash for the extra effort of crawling through the attic, but he refused. We have a cool house again, two days earlier than expected. Very happy.

Our AC broke this weekend and Jimmy Gusky came to the rescue. I had called the company that had installed the unit and was told that they could come the following Friday. So much for emergency service. I called Jimmy Gusky and not only did Jimmy himself answer the phone at 8am on a holiday but he sent someone out that afternoon. The technician who came was extremely thorough. He gently explained that user error created the problem and walked me through how to prevent it in the future. Lastly, the cost for the emergency service call did not knock me over. I will definitely use Jimmy Gusky for future emergency and routine maintenance.

This smaller company does quality work and has excellent, personalized customer service. Tom Kelly worked with my schedule and provided sage counsel on options for replacing my HVAC after another larger company that had worked on my gas furnace problems over the winter and identified a refrigerant leak in the electric AC during the spring inspection gave me an inflated estimate for replacing my system. The install team arrived somewhat later than originally scheduled, but Tom gave me a heads-​up, and they professionally and efficiently installed the new Trane equipment. When you call, there’s a good chance you might get Jimmy himself answering the phone. I live in a 3-​story condo building and highly recommended this company to all of the other unit owners.

Knows his trade for HVAC. Replaced original unit which had a bad compressor with a bigger unit which another company said couldn’t be done. He did it. Difference like night and day.

Nothing but good things to say about this company. Responsive on multiple occasions. Recently, gave us a temporary fix until the part came in, and came back late in the day when it did. Thanks!

A friend of mine recommended to try this place out. The location is in a quiet area and the staff is very friendly.

I never write reviews but these guys were so horrible I felt the need to warn people. First, I called them and he quotes me a specific amount to replace toilets in my house. A week later, I called them again to schedule the job the same guy answered and he gave me a completely different rate for the job (granted, it was less than the original quote but are they just coming up with prices off the top of their heads?). The day of the job, they were suppose to come between 10am-​12pm, but the plumber kept calling me pushing back the appointment because they were held up at another client’s house. Finally, at around 3:30pm, he calls me to reschedule the appointment all together. He said they had a flood at the other client’s house and were trying to fix the issue. I should’ve canceled the whole thing after he told me that, but he offered me a 10% discount on top of the Unilocal discount and their rate for the job was already low so I just decided to stick with them.
Two days later, they came to my house and one guy took a look at the toilet downstairs. He told me he wouldn’t be able to fix it because of the way it was previously installed. Hmmm, okkaaayy, maybe it was too complex for them so I just let that one slide. They fixed the toilet upstairs and replaced the flap for the toilet downstairs. They then quoted me a different price yet again (3^rd price change!) and wasn’t trying to take the Unilocal discount until I pushed back on that. All in all, they overcharged me and I was pretty pissed, but I just wanted them up out my house at that point.
Later that night, I noticed that they didn’t put on the caps for the screws and that my water shut off valve was missing! I called them to let them know and he told me he would call me back. Never heard back so I called the guy who did the work directly and he didn’t believe me saying that there was never a valve there. B.S.!! I know my house and know that there was a shut off valve there. like are you kidding me! He then said he would come by the following Tuesday to give me a valve free of charge. Tuesday came and went and never heard from them. I called them on Wednesday and no one picked up and the automated message said that their number doesn’t accept voice messages (how convenient…).
I’m just going to buy my own valve and put in on, but damn these guys suck!

My hot water heater went out and I realized it on a Sunday morning (of a holiday weekend of course). By Sunday afternoon a technician from Jimmy Gusky was over to diagnose the problem and told me I needed a new water heater (mine was 20 years old so no wonder). Two more technicians came over first thing Monday morning to install the new one. They were courteous and professional and had the new one installed within two hours. So far so good! I was really impressed that within 24 hours of my initial call I have a new hot water heater installed and the price was very reasonable.

Failed to show up on back to back days after countless reassurances. I would give this business zero stars if I could.

Our AC was struggling to bring the temperature in our house down on a hot summer Saturday. We were hosting a party the next day but had little hope of getting the problem solved by then at a reasonable cost. Called Jimmy Gusky based on the Unilocal reviews and were not disappointed. A tech was over at our house (in Shaw) in 20 minutes and had the problem solved in less than an hour, at a lower all-​in cost (including a part replacement) than another company had quoted just to come out.

This is one of the most professional, customer service businesses that I know. Had a problem with with AC going out and I called the next morning. I had a very competent technician, who knew all about my complicated Carrier furnace (some repair person will not even work on) and solved the problem quickly. He also checked my system to make sure there were not other impending problems. The price was reasonable and service outstanding. If there’s a next time, I know who I’m going call.

It probably can’t always be this easy but I called and within an hour Alejandro showed up and within 15 minutes the problem was fixed. Damn, I spent all morning trying to diagnose it myself. I consider myself handy with the youtube as my guide, generally, but I am humbled by this one! I was happy to pay the reasonable fee they charged to learn for next time though.

Jimmy and his team are great to work with — very knowledgeable and responsive. I work in an older building in the city and so from time to time we have issues with various things — plumbing, AC, etc. He’s always there within 24 hours and his team is quick to diagnose and fix the problem. They are also highly professional and nice to converse with.

Two months ago, winter transitioned almost overnight into summer. Murphy’s law being what it is, the condenser that runs the AC unit on the 3^rd floor of my house decided to die with 90 degree temperatures forecasted for the next several days. I checked Unilocal and found Jimmy Gusky Heating & Air and I’m so glad I did. I called late on a Friday afternoon and was initially told no one would be able to come out until the next day. Not unexpected. Less than an hour later, Tom Kelly shows up on his way home from what was probably a long work day and sets me up for a repair/​replacement on Monday. The crew showed up on time, worked efficiently, and even took care of things like installing a new thermostat, reinforcing the duct tape, and making sure all loose wiring was secured. On top of that, pricing was reasonable and financing was available. I will definitely be calling on JGH&A in the future.

Tom Kelly and his team just finished installation of a new system including air handler, furnace, humidifier, AC, and tankless water heater. Very informative in setting the scope, fair pricing, solid workmanship and pretty fast! Thank you!

Hires undocumented non English speaking workers who even after 4 try’s can not find an address stay very far away use anyone else

Had a good experience with this company… I will admit I was scared after reading some of the recent reviews… There’s a good rating but the details scared me… I’m mad that I didn’t take advantage of the deal from Unilocal… I called and made an appointment at 8:45 am… The technician was at my place by 1 pm and the issue was fixed in 20 minutes… He made over $ 300 in that amount of time… Obviously I’m in the wrong profession… All I truly needed was freon… everything is working properly now. He was professional… Took the time to address my zillion questions… and was in and out!
I would recommend this business!

After reaching Jimmy on the phone, we set a 10−11am appointment window. At 11am, Jimmy’s «Buddy» Johnny texted that he’s on his way for our appointment. Great. 20 minutes later, I text Johnny to ask where he is — «coming from Maryland, 30 minutes.» I live in DC. 30 minutes go by, I text to ask if he’s close, «yes, 12 minutes.» Sorry, but I have to leave in 15 minutes. Why didn’t you tell me that you were going to be nearly an hour late for the window. This is a competitive business. Just be a straight shooter. Don’t reward game playing. I believe Jimmy is probably a good guy, but the business model is awful.

no-​show to an appointment; dont call you back when they say they will. unreliable. do not recommend

Jimmy couldn’t fit me in on a Saturday but took the time to walk me through a simple problem I was having with my boiler.
After 5 minutes and a couple of texts back and forth I was up and running with heat!
Great service!

The heating system in my rented townhouse stopped working on Saturday morning. I called Jimmy Gusky, and he personally came out and inspected the system within two hours!!! He told me the capacitator needed to be replaced, and that the motor might go within 1 – 2 years. He was very responsive, honest, and resolved the problem quickly and fairly.
I would recommend Jimmy Gusky HVAC!

So very happy Jimmy Gusky is in business! ! On a frantic Sunday morning with a blocked sewer drain, we got our saviour in the form of James, who took care of everything (except we still had to clean up the stinky mess all over our floors, unfortunately). We were SO grateful! And it wasn’t terribly expensive, even though it was a major job on a Sunday. Thank you James & Jimmy Gusky LLC!

We called Jimmy Gusky to come do routine maintenance for our air conditioning unit. It was the beginning of the summer, this is our first home, we were told that regular maintenance for air conditioning units was a good and responsible thing to do – so we said what the heck, let’s do it. Mind you, our air conditioning unit was working perfectly well — we had no concerns about it. A technician from Jimmy Gusky came by (who was, as an aside, incredibly rude — I don’t know whether his problem was that I was a woman, or that I was non-​white, but I assume one of those things as he seemed to be far less condescending to my husband) and told us we needed more freon. He put in the freon and left. The next day, the air conditioning unit stopped working entirely. Another technician from Jimmy Gusky came out, told us that our unit had too much freon, and removed some of it. A day later, the system stopped working again, the technician came back and removed more freon and added some sealant to the pipes, and left. A couple days later, the air conditioner stopped working yet again. This time, another Jimmy Gusky technician told that the fan in the air conditioner was broken. This was, of course, not their fault — they said it was «purely coincidental» that the fan happened to break in the midst of the repairs (just 2 days after their technician had last come out). Anyway, they replaced the fan. The unit worked fine for about 6 weeks, though it was much louder than it had been before (presumably because of the quality of the new fan). Today, it stopped working again. We called Jimmy Gusky, who told us that our problem wasn’t their problem and that they would charge us their full service fee for the follow-​up repair.
We’ve asked another company to come fix the problem that Jimmy Gusky created.

Based on the reviews, I thought Jimmy Gusky’s would be great and helpful since all I had was a simple question about frozen pipes. But instead, when I called, the person who answered the phone was rude and impatient. Not a nice way to greet potential customers. And just by that, they lost one.

Twas the week before Christmas and all through the basement
water was trickling along the floor of cement.
At first sight, I did not know what could be the matter,
but at second look, I noticed the water heater did splatter.
I was to leave my home for Christmas in a few days time.
What was I to do to fend off the encroaching grime?
Needless to say that I called Jimmy Gusky, as well as some other plumbers and after a cavalcade of returned calls, price negotiations, and web searches, Jimmy Gusky was the only one who was able to accommodate my time constraints without price gouging me into oblivion.
Now I won’t say that my experience was exemplary, but for every situation that arose during the process of getting my water heater replaced and up to code was meet with a quick remedy. For example, I noticed that my basement sink was leaking just a few minutes after the crew left for the day. I tried to stop the leaking faucet myself but to no avail. I quickly called Jimmy Gusky and he had his guys return to address the situation. It turns out that the old faucet was beyond repair. While the guys were out at the store looking for parts, they got a call from their boss to replace the entire faucet. This was done at no charge to me.
Life was settling back into normalcy.
Until the next day when there was no more hot water. I went to check on the hot water heater and noticed that the pilot light was out. I fiddled around with the ignition settings and could not get anything to click or work. I made a call to Jimmy Gusky that Saturday evening and he personally came out to my house at 9am on a Sunday morning. He poked around and hit the right buttons and the pilot light came on. Hot water was restored and there was no charge for coming out on a Sunday morning to address the problem.
Even though the process had some ups and downs, the customer service completely warrants a five star experience.