Hyatt Regency Washington on Capitol Hill

The rooms were clean and comfortable, but two stars due to the valet cost and service time was unacceptable. The cost is $ 56/​night and even after calling from my room 30 mins prior to coming downstairs, I still waited another 30−45+ mins once I arrived at the the valet desk. I was here for 4 days during the workweek and every day was the same.

A four star Hyatt Regency with an extra star for letting me check in at 9 AM instead of the normal 3 PM. Came to Washington DC for the Cherry Blossom festival arriving about a week after the peak bloom. This hotel is half mile or less to the Capitol, Supreme Court, National Mall and a choice of two metro stations: Union Station and Judiciary Square. The hotel is surrounded by lobbyist like the Teamsters, American Gas Association, Level 3 communications, states, etc. You really get the feel that Washington is controlled by the lobbyist.
Taxi’s and Über is plentiful around the hotel so lots of options for getting around the district. I usually took a taxi leaving the hotel and Über to return to the hotel. I did the breakfast buffet and one dinner at the in hotel restaurant, Article One. The breakfast buffet is the same 7 days a week. I suggest eating at Founding Farmers or Union Market. Save Article One for rainy days and you are really hungry. The dinner menu is limited but well executed.
This is my third trip to the district and this hotel is my new favorite for location and service.

Compared to other Hyatt’s I have stayed at, the rooms are really small. We requested city view and were given a view above their restaurant. Not much of the city there, just another side of the hotel. We could have upgraded to a higher floor at an upcharge of course but decided to stay where we were. It was a really busy weekend with a lot of conventions at the hotel. The pool is smaller than pictured and wasn’t enjoyable due to kids cannonballing in and out. It says all over the place «no diving» but with no lifeguard on duty it wasn’t enforced. The floor of the pool doesn’t have any surfacing on it. It is very slick. Towels were also hard to come by. We even had another day where the pool was closed completely. A $ 50.00 per night fee is held on your card also if you don’t use a major credit card.
I also had problems with the hotel computer and a $ 20.00 hold being placed on my card. I never had to pay a security deposit at any other Hyatt or Hilton. Do they really get a lot of spring breakers on Capitol Hill? The fridge was free upon request. There is a Wal-​mart within walking distance. I liked the hotel but expected more for what we paid for the room. We didn’t eat on property because it was too costly. We ate a lot at the West Wing which is across the street. This local is central to the Capitol building and museums. The Circulator (which is a buck) is close as well as Union Station. I am a Hyatt member but may have to rethink where we will stay in DC in the future with a family.

Not a bad location — a few big blocks from the mall and near several good restaurants and bars. Particularly recommend Art’s across the street and Dubliner a couple blocks away.
Standard room was a, well, standard room. King, comfy chair, desk, the basics a traveling business person would want. A little noise through the walls when the neighbors were loud (kids on vacation), but hotel had nicely put «shut up after 9pm please» signs by all the elevators, and the kids did quiet down at a reasonable hour.
Temperature not bad, but, like many hotels, thermostat locked at (what they consider) 65 and no lower. Have had worse and have had better for comfort. Room dark, bed decent.
Nice water pressure and adjustable shower head in tub. Long glass shelf allows a fair amount of room for your things.
Easy to HDMI connect tablet to tv, just had to figure out that, though you can’t change the TV’s input, you can get the HDMI input on a high channel.
Had room service a couple times and they were prompt and the food was above average.

Nice hotel from a physical point of view. Good location etc. but they need to work on their customer service and their food. Was in DC this past weekend for a volleyball tournament. The tournament brings in 20,000 people. Our club had multiple teams staying here. Just my daughters team was 35 people, adults and kids. Dinner on Saturday night had at least 3 people send back food including myself. Ordered the brisket sandwich that consisted of 5 small pieces of meat that were at least half fat. Inedible. They made some pasta dishes that were ½ price for the volleyball teams– so a regular chicken carbonara pasta dish was still $ 18 (regularly $ 36!!) and people sent dishes of under cooked pasta back to the kitchen.
Sunday night we came back to the hotel late, close to 11 PM after playing all afternoon. We ordered pizza to be delivered so we could eat quick and easy and get the team to bed. They stopped the delivery at the door and at first wouldn’t them into the hotel. We then met the delivery at the entrance and brought the food into the lobby to distribute to the team. After 20 minutes a manager and large security officer came to us to tell us we couldn’t bring food into the the hotel and eat it in the lobby because of the restaurant and bar. This discussion lasted another 20 minutes which by that time we were almost finished cleaning up and heading to bed. Not the best way to treat people who have 25+ rooms in your hotel. We were told we could rent a meeting room for more $ and eat in there. The manager did not handle this well at all.
Lastly, I just thought it was really wrong to host a Hip Hop dance nightclub at the same time that the hotel was filled with 14, 15, 16, 17 year olds. This was a separate event that they had for Valentines day with a cover charge and bar. I am sure they did well as the lobby was filled with people dressed up for a 20 something’s night out. I don’t begrudge the hotel the chance to make money with an event but thought it was a little over the top for some of the younger kids and the older ones wanting to go to the event…
Needless to say, another hotel will be booked for next year and beyond.

I only came here for the NYE event. So I can’t speak to the hotel itself. From what I could tell, the lobby was very nice and all of the staff seemed super friendly. The reason this review even gets two stars is because of the staff/​lobby.
Based on the description, the Moonlight Circus event looked like it was going to be a ton of fun. The description said «5 Hours of Partying with Top Shelf Open Bar» and «Buffet Stations with Complimentary Appetizers». My friends and I got there around 11, only to grab a few of three options for appetizers before they were all gone. And never replenished. This made me upset because I hadn’t eaten much in anticipation of eating at the event. Regarding the bar. My friend wanted JD, I believe, and they didn’t have any. I wanted Malibu, and they didn’t have any. I was super annoyed by all of this. I realize that those two aren’t top shelf, but to not have comparable options was irritating to say the least.
I left the main room right before midnight to call my husband. I look down at my phone and the time is 12:00. The countdown in the main room was seconds behind!
The main room was spacious. The DJ was good. Those aspects were fine, however, I felt the description of the event was entirely misleading. For over $ 100 a ticket I really would have thought there’d be like, a substantial amount of food available for the party goers and that they’d be able to make a simple fruity drink for me.

everything is wonderful… room service, gift shop, restaurant down stairs and the staff… i will be back… alone. lol

This is a great centrally located hotel. Minutes from the Mall and Union Station. I was able to walk from my train to the hotel. It is very well maintained and the staff are amazing. The rooms are clean and modern. I would not hesitate to stay there again. Again the staff is great!

Stayed on New Year’s Eve for the moonlight circus event. Check in was speedy. We were told there would be a microwave and fridge in room, but of course this was not the case. Had to request a fridge to room but no microwaves are available. They did have one downstairs. convenience factor. The shower in our room in particular was tiny! The room my friends got had a tub and much larger bathroom… yet we paid the same. This was important since we needed room to get ready.
No free wifi avail. -
No water provided. -
Late check out. +
Comfy bed. +
Tiny bathroom. -
Valet was very slow in the morning, even when we checked out late. -
Overall it was ok.

Meh… was in town and I have to say. this Hyatt really disappointed.
Rooms really need to be updated. I think I have a tv but was placed sideways to the room.
Nothing is really near it. sadly had to cab everytime I wanted to go somewhere.
Only stayed here because I had a Hyatt member and have developed quite a status with them.
No water in rooms…
Had to call once to see if they were going to clean my room because it was already 4 pm.

My room should have had a CSI unit in it. There was blood all over my sheets. Either they didn’t change them or a house keeper put this evidence on my bed. Hyatt is usually high quality but this stay was horrible.

The room was so much roomier than the Fairfield Marriott in Chinatown. We are talking major difference.
— The bathroom counter is more like a glass shelf. It doesn’t hold much. I had to do my hair sitting down in front of the large mirror in the hall. You’ll have to get creative with organizing.
— No complaints on bed or linens.
— The staff is over the top nice.
— The bartenders are friendly too. Drinks are on average $ 12 for craft. The burger sliders were tasty. If you don’t pay attention you could easily rack up $ 80 in food and drink.
— Taxi service is plentiful. For those who want to travel by metro you can skip on over to Union Station. It’s a stones throw away.
— Parking garage is around the corner for those who have a rental but do not want to pay $ 58 a night to park at the hotel. The parking is about $ 23 a night at the parking garage.
— Hotel is in within walking distance of Union Station, the Capitol, Library of Congress and the Supreme Court. If you really like to walk you can keep going and run into so much more.
— Not as noisy as Chinatown. Less noise here. Not as many ambulance and other sirens.
— There aren’t many places to eat nearby.
— Lots of homeless.
All in all I have enjoyed my stay here. The staff really made the difference. If I return to DC I would consider staying here again.

If this hotel wasn’t as close to the Hill as it is, it would likely be out of business. Well, maybe that’s too harsh. It certainly wouldn’t be able to charge $ 300+ a night though, I’ll tell you that. I think that’s what got to me the most — the price tag. And I wasn’t even paying — my company was! Here’s my list of cons:
* Hotel is dated
* Prices in gift shop are INSANE. I get it, it’s a hotel so there is going to be a markup but $ 5.99 for water? Considering this hotel doesn’t offer any bottled water in the rooms $ 5.99 for a 20 oz bottle of dasani is just greedy.
* No mini-​fridge. What? Apparently you can ask the front desk to bring you one, but who the hell wants to do that? Presumably, they don’t give you a mini-​fridge because they want you to shop at their rip-​off store downstairs should you want something cold. No thanks.
* No signs indicating where the ice room is. Roamed my floor for at least 10 minutes trying to find it which is just silly. Put up a sign.
* Sheets had holes in them and were stained. Holes. One more time — $ 319 total per night.
* Lamp shade had a stain on it as well.
* TV was old; bad picture quality.
* Pillows were super tiny and flat.
* The sink in the bathroom. Good Lord. It’s impossible to wash your face without hitting your head on the mirror… who designed this?
* Limited restaurant options outside of hotel. I lived in DC for 8+ years so I know the city pretty well. There’s really nothing over here and it’s not the greatest place to walk around by yourself at night. It’s not a war zone or anything, but it’s certainly not like walking through Cleveland Park or Logan Circle.
I don’t have a ton of pros to offer other than to say my firm has held several conferences here for clients and they’ve been pretty successful. The conference staff is always very attentive and the meeting space is good. That’s about it. Over-​priced and lacking in the basic comforts and amenities department. Not recommended.

The Hyatt’s front desk staff treated us with grace and respect at one of the lowest points in our life. When we walked into their lobby late one night (sans any type of reservation), the folks at the front desk offered us a slightly upgraded room at an excellent rate. The manager and house keeping staff even made sure we had an air purifier, allergy-​proof pillow covers and a hypoallergenic blanket before we ever got to our room.
Fast forward almost 3 months later, and thanks to never ending problems with mold in our apartment (at 425 Mass in DC, an Equity Residential Property), we are still staying in the exact same room. Throughout this difficult time, the Hyatt staff has been fantastic. They’ve patiently listened as we’ve had to explain repeatedly why we needed to request a last minute extension of our stay, or why we needed more time to pay the bill (since our landlord arbitrarily decided not to pay them). I cannot say enough about the kindness the managers and staff continue to show us. (Our landlord could use an ethics lesson or two from these folks!)
I would obviously recommend this particular Hyatt location to anyone. In my opinion, if a business’ staff is ethical in their day-​to-​day practice and determined to provide quality customer service, any other issue that may arise can be easily fixed. There is actually only one reason I am assigning a four (versus five) star rating. (See below.)
Unfortunately, the food staff clearly fails to understand the seriousness of food allergies. I have experienced problems with both room service and Club Room dining. On one occasion, the chef reported (via management) that he did not know what was in the dessert because the food was delivered to the Hyatt without a package or ingredient list. Over the course of three months, I have spoken with two front desk managers, a kitchen manager and several staff members, but all to no avail. Food still regularly arrives in my room containing ingredients I am allergic to, despite my requests (each time) for their exclusion. I have to wonder how a large facility that hosts substantial conferences on almost a daily basis has failed to train their staff regarding this basic health matter. I do hope they eventually improve before someone truly suffers a medical emergency.

It was nice hotel but the cleaning of the room was subpar. It looked like the bathroom was not cleaned well when I arrived. Their cable did not provide AMC so I missed one of my favorite shows. On the plus side, the front desk staff was friendly and efficient; they have a Starbucks in the gift shop; and its 2 blocks from Union station.

Sadly, I was bummed with this Hyatt and probably wouldn’t choose to come back to this property. While it’s a great and convenient location for Capitol Hill business, I just couldn’t help but feeling underwhelmed.
In all fairness, there wasn’t anything that was wrong — I’ve probably just been spoiled by other hotels and received better service at other Hyatt properties than I did on this stay.

Pretty good Hyatt.
Very good Club Floor food offerings in the 11^th floor club lounge (see photos). You could — and we did — make a meal out of their substantial offerings in the evenings. Two hot dishes with carved turkey and sweet potatoes and another with fabulous lamb chops… far more impressive than the typical canapés in most club lounges. No robe in the room (as listed on their website description of their Club level rooms) but that was quickly remedied with a phone call.
Pretty good location near the Capitol but the restaurants in the immediate area are lacking. Art Smith’s restaurant (Oprah’s former chef) was across the street but we didn’t get a chance to try it.

The concierge allowed us to check in at noon and upgraded our stay to Deluxe room. The ambiance of the hotel room is perfect. The breakfast buffet for $ 22 was definitely worth it. It was an excellent stay and I would recommend doing the car valet service as well!
Valet service for 24 hours for $ 52 is worth the money. Grab it!

Lovely facility– attended a conference on the eleventh floor. Big shout out to prince, who helped me with computer issues and to the event staff that worked diligently on short notice to set up call access from Japan for a panel discussion.
Highly recommend for conferences.

If you are looking to do some sightseeing on Capitol Hill, this hotel is in a great location. Close to Union Station and the Capitol and everything is a short walk. The concierge here probably isn’t used to people asking about dive bars and truly local eateries so everything recommended was either a chain or just something without any real character. The room was nice and the cucumber flavored water in the lobby was a nice touch. Also the bar is somewhat expensive and the service wasn’t exactly fantastic. Breakfast buffet was ok, Use Über for car services. Have fun…
SEPT 2015

We recently stayed here and we really enjoyed it. Very close to everything. Walking distance from the Capitol. We checked in and were given a complimentary upgrade on our room. The rooms are normal. Beds are super comfy. I do think they need to remodel it a little bit. It seems a little but out dated. But over all it’s a nice hotel. The staff is very professional. It has a nice bar in the lobby, drinks are a little bit over priced for a hotel lobby bar but they were very good.
The day of our departure we paid $ 50 to extend our check out time until 6 pm since our flight was not till 8:30 and usual check out time is at 11 am. I would definitely consider staying here if I return to DC.

Wonderful staff at this Hyatt. It’s super close to Capitol Hill and walking distance to everything touristy. The rooms are clean and the walls are thick.
We were. We’re very happy when we checked in at 7 am after a red eye and they gave us an early room (my boyfriend has their gold card). We stayed for 4 nights and have no complaints about the hotel, except the loud street we were placed on during rush hours. We we’re on the 3^rd floor and it was loud.
Other things to watch out for are make sure you don’t end up on the side with the fire department. It is a very busy station.
We also had breakfast at the grill inside the hotel. $ 22 for buffet. Definitely NOT worth it, specially if you go after 10 am. There’s nothing left. With takes I paid $ 27 for 1 omelet, 5 pieces of melon, 2 sausage and 1 coffee. Lastly, the Wifi is super slow… even if you pay.

This review is strictly for the conference facilities.
Comfortable seats, good audio and video, and free WiFI is available, but not very fast. Intermission snacks and coffee were quite good, and the restrooms were clean and adequate for the obvious rush of patrons. The staff was very efficient and helpful in directing people to the appropriate level — because of the small footprint on the expensive real estate, the eating and meeting rooms were separated by three escalator rides. This actually might be better than the last conference I attended in Vegas, where I had to allow 15 minutes to hike from the room through the casino to the venue.

This place is all about location, location, location with just a 10 minute walk from Union Station. You really can’t beat that.
The hotel is aesthetically confusing. The outside is completely dated and as soon as you walk in you’re at the top of a very modern foyer/​lobby. However, the flip was switched again in the room. It was also outdated with the décor.
It was comfortable enough for a quick 2 night stay and I wouldn’t hesitate to stay again.

Hyatt Regency Washington on Capital Hill Capital Hill was absolutely perfect. I’m disappointed with myself because it took me this long to review it but here it goes.
I went to DC for a march about a week ago and I lucked out on Expedia and landed a room at Hyatt Regency Washington on Capital Hill Capital Hill. From jump my experience was super. The front desk receptionist was flawless in the way she greeted me and welcomed me to her city although I’ve been to DC a few times. I was very impressed all around. I was checked in quickly and given the lay of the land as it were. I received a room on the eighth floor that was exceptionally clean, spacious and yes, fresh smelling. I have to mention that the shower was unlike anything that I have ever experienced at any hotel, period. My goodness, they should just charge extra for the shower alone … Just kidding but there great.
I also had the good fortune of dining at both the restaurant and in the bar/​lounge area. All I’m gonna say about that is A+++++++++
Try their burger and try their breakfast. I guarantee that you will be back again and gain if for nothing else but those two experiences. Heck, if you don’t want to stay overnight, just come in for the dinner breakfast or a drink. The layout of this hotel is absolutely beautiful indeed. Additionally, I have to give it to the staff and the management. I felt like a king and I’m sure there are other nice hotels in the area but I now have a favorite in DC.
Well done