Dupont Circle Shoe Repairing

I just walked in and asked the cobbler to stretch the calves of a pair of leather boots. Pretty simple request. He stared at me like I had forty heads and then said with disgust «I don’t do that! No one does.» No need for the bad attitude because you can’t do something basic.

Heel tip repaired in an afternoon. Polished and look brand new. Very fair price. I’m a happy customer!

I walked in about 20 minutes before the store closed hoping to get the strap fixed on my messenger bag. The guy takes one look, fixes the clasp in less than a minute, and doesn’t charge me a dime. If I ever need another repair, I’ll definitely be coming back.

These folks are really nice. Just went in to get a new hole poked in my sandals and they did it on the spot for no charge. They also said new customers get a discount on dry cleaning — I think 20 or 25%. Will probably try that out later.

What I like about the cobbler is his honesty. I took a boot with a broken zipper to a shoe repair place in Farragut North, and the cobbler their tried to break the zipper further and then told me he had to replace the whole zipper for $ 75. I took the same boot here and got a $ 15 repair that looked great, though the cobbler did warn me that it would likely only last for a year.
I do have a hard time understanding his accent, and he seems stone faced when you first meet him, but he’s a honest guy and actually quite nice. Would definitely recommend this place.

I live this cobbler — he truly is one of the best!
For many years I have been taking my shoes to a shop in NYC as I could never find someone to trust my designer shoes and boots to in this city. Highly recommend him if you are picky on quality and not too rigid with time. Sometimes it does take longer than promised.

This shoe repairman was extremely rude and I will never go here again. I brought in a pair of heels to have the tips replaced and when I came to pick them up he couldn’t find them. After a few minutes he gave up, but I knew they must be there somewhere so I asked him to keep looking. He was snarky and didn’t want to but I had been told to come back at that time to pick them up and I wasn’t going to leave without them. Finally, after wasting 15 minutes of my time, he told me to come back and look myself. I found the shoes immediately. The work he did was certainly nothing special and his rudeness was inappropriate and unprofessional. I will go elsewhere from now on.

If I could give zero stars, I would. I got the heel tips changed here and noticed that one of the stiletto heels got cracked vertically in the middle after the replacement of the heel tip. When I went back to the store to talk with the shoe repair guy about it, he didn’t even say sorry and said it happens all the time! Let me tell you, I’m a dancer and I have tens of heel tips changed for my dance shoes in different stores, and it never happened before. Just terrible! Stay away from this store!!!

I LOVVVEEE THIS PLACE.
Okay, the first time I went there. I took my Chinese laundry patent leather heeled oxfords. A few inches of the sole were detached from the shoe. I bought them in grad school for a little over a hundred dollars. At the time, they were one of the most expensive shoes that I’ve ever bought with my own money. They are my interview shoes and my networking shoes. They’ve been with me from my first small cubicle to my current office.
So I took the shoes there and the cobbler looks at me and tells me that they are cheap, not worth fixing. OUCH. lolol. I told him that I knew that but that it has sentimental value and I would appreciate it if he fixed it.
He takes the shoes, fixes it in front of me, and told me it was on the house!
He gave me such a jolt of happy, and I vowed that he will remain MY cobbler in D.C.
He has and he has done AMAZING work every time

Took two pairs of boots in for heel replacement. They were ready in a few days and looked like new. Price was reasonable for the quality: $ 12-​$ 15 per pair (this is just for the bottom part, not the entire heel). This is my new go-​to place for shoe repair; no more screwing around with drycleaners that do it on the side. The repair guy is a real pro.
They do have a cat on the premises, if that bothers you. I like cats, so that’s a plus!

I took in 2 pair of shoes to be fixed (heel cap and insole repair for one, the other to be stretched and a gouge fixed on the heel). Dropped them off on Thursday, was told to return on Tuesday. $ 25 for the service, which he didn’t finish until I showed up to pick them up. The stretching was done but he hadn’t bothered to do the repairs yet, but instead he did it while I waited. There are no chairs or a waiting room here. He also had a hard time finding them at first. He was speedy but I was put off by the fact that he had these for 6 days and hadn’t bothered to fix them until I showed up. Good prices though and decent work so not too bad overall. I get the impression they’re geared to be an express place, so my expectations may have been off. But mind you, my shoes looked great and the repair was excellent. The customer service wasn’t excellent but it wasn’t bad either.

I highly recommend this place. I took 3 pairs of ankle boots with well worn heels for repair. The rubber part was worn all the way down to the wood part of the heel. He did an awesome job, not just replacing the rubber part, but also he made the heel look new again. And he polished the boots, too. So the next day, I took him 2 more pair of boots (this time, my knee-​high boots). He again did a great job. He did ask me if I was going to pay by cash or credit card, and I asked him whichever he preferred. He preferred cash, so that’s what I did!
Regarding price, I think the guy comes up with the price when he looks at the shoe and what work needs to be done, because the pricing for the three was more per pair then the pricing for the two — but the three pair of ankle boots were more worn out.
On a side note, I didn’t see the cat that other reviewers mentioned!

Fast, efficient, friendly service. I took my boots in to be reheeled. They charged $ 18 (a third of what I was charged for the same thing at another DC shoe repair place), and had them back, shiny and fixed, the following day. Great service, and very satisfied.

My shoe broke on the way to work today and, by luck, I found this shop. The shoe repair guy fixed them, put new soles on them and cleaned them up in about 10 minutes so that I wasn’t even late to work. My shoes are as good as new and the service was amazing. Also, I happened to ask how much they charge to resole boots because I have some that I need to bring in and the guy said it was usually around $ 30 – 40 so I’m not dubious about the reviewer who claimed he was charged so much.

This place was absolutely fantastic. I was a little skeptical after reading some of these reviews but decided to go anyway since I only had 2 pretty simple repairs I needed done. I’m really glad I did too, I had an off-​the-​charts experience.
I had a broken purse strap that needed resewn and a buckle on a pair of sandals that needed re-​clasped. Both were fixed in under 10 minutes, inexpensively too, and I was on my way. A nice surprise since I was fully expecting to leave the items for a few days.
I will definitely be back!

Horrible. I took boots to be resoled and reheeled on a Friday, was promised they would be available the next Thursday. It was $ 125 which I thought incredible steep, but I needed results and fast. I went the Monday AFTER they were promised and they couldn’t find them. It turns out, they took my shoes to to their other store and hadn’t brought them back yet. I was told «this is new ownership, so we have to take them to the other store so they will get done faster.» Apparently the quoted 6 days plus 4 days I gave them isn’t quite «fast.» So I have to go tomorrow. Will comment on the quality of the work once I see them, but the least they could have done is call me on the promised day to tell me it would be another 5 days. Very annoyed.
**UPDATE**
Shortly after posting I got a call from the shoe guy. They had rescued my boots from the mysterious other location and I could pick them up. They look great, but customer service was irritating enough to leave a bad taste in my mouth. So 5 stars for job done (not considering price?) and 1 for not having them ready on time.

not impressed. My shoes weren’t ready (and I even came in 2 days later than expected) and the shoe repair guy definitely was rudely talking about me in Spanish the day I came in to drop of my heels because I couldn’t understand his broken English… and I speak Spanish… not cool. the only reason why I gave it any stars is because the cat that hangs out in the shop is really cute. otherwise, go somewhere else where the service is better.

I’ve taken two pairs of quite beat up men’s dress shoes to be repaired, and I’ve been totally satisfied with the result both times. New heels and soles and a great polish for $ 55…pretty much as good as new. Price is better than other places I called. Turnaround time seems to vary… first time it was a week and a half, second time only a couple of days.

Located just south of the circle, this shoe repair place is tucked in between all the various restaurants. They do a good job are quick and don’t cost a lot. Just your run of the mill shoe repair place. The only thing that sucks is that they have this huge fat cat they let walk around. I’m allergic to cat hair so it’s not so pleasant.