Chipotle Mexican Grill

I would normally never review chipotle– everyone knows what it is and what to expect for the most part, but… the steak here is consistently just huge chunks of gristle and fat. I end up having to clandestinely spit out at least half of the steak in my bowl because it is impossible to even chew through. ⁸⁄₁₀ times this is a problem

It takes a few bad trips for me to write a review for something I have as utilitarian of a relationship as I do with Chipotle. When you walk into a Chipotle, the bar isn’t necessarily set high – you are generally tired, in transit, and a little hungrier than the norm.
This Chipotle manages to make the most basic ingredient mashups borderline disgusting. Most of this challenge boils down to a few issues:
1. It’s always at capacity.
2. Staff there appear to turnover a lot, so you often have apparently under-​trained people (as in freshly-​hired) flopping through your burrito on a busy night and no one has the bandwidth to tell them to start over.
3. The latter turnover issue seems to be tied into the fact that anyone who appears to be in the position to say that something is unacceptable, doesn’t care or frankly was similarly trained so they fail to see the problem.
I never walk out of there with a burrito that isn’t completed covered in a sopping mess of liquid – even when some of that on occasion is to be expected and you will occasionally get a well-​intended newbie. ⁹⁄₁₀ I have regretted going there and spending money altogether. I have thrown away half of my food tonight, because I’m physically disgusted by what was rolled up and, once again, I haven’t set the bar high.
I go because it’s convenient for me personally; however, it would behoove either Chipotle or GW to consider an additional location. Notwithstanding GW students, it’s by an incredibly large hub of federal and private offices where people work. It always appears to be demotivating for all involved. If you go there after a dinner rush, employees act as if they are handing you the food for free. Or perhaps that you are making requests that go far beyond the call of duty (e.g. ordering a burrito with basic toppings and leaving). They can’t be bothered. While I too have worked similar jobs and often times walk in there after a 12-​hour run of working, I can only empathize to the extent I’m not taking someone’s guff at the end of a work day. It’s not fair or productive for anyone involved.
I guess the real solution for me personally is to not repeat the trip any time soon. However, I work by an insanely busy location that runs far better. Hopefully, someone considers visiting this location in terms of staff and resourcing, because at this rate, there is no point in dropping money for a tortilla and liquid sour cream jelly roll.

Slowest, most disorganized, and overall poorest-​run Chipotle I have been to. Something needs to be done about the management here– even during lunch and evening dinner rush, the service is slow and the lines are long. They have run out of steak and chips on multiple occasions which is unacceptable and never happens, at least not nearly to this extent, at other Chipotle locations I’ve visited in Colorado or California. I also often see a few members of the staff just loafing around doing nothing even when they halt the line and make customers wait before they finish grilling more steak or refilling the rice. At most chipotles I go to, everyone there is absolutely on point and working their hardest to get everyone through the line quickly, not so here! The Burrito’s still taste good, but I don’t go here for lunch in between classes. I might if it wouldn’t take as long.

Came in expecting some standard good chipotle. Ended up being the most disgusting chipotle I have ever visited. Steak was basically raw, guacamole was brown, sour cream chunky. Staff was rude, inattentive, and seemed as if they’ve never worked a day there before. They couldn’t even roll a damn burrito. Acted like it was our fault because there was «too much guac» as if we were the ones who put the guac on it. Place looks like it hadn’t been cleaned in weeks, and there were only two or three other people in the restaurant. I ate about half because I was starving but I know I’ll be sick tonight. Would give 0 stars if I could.

Staff is nice and effecient. Food was good. Enough said.

Ok, it is a Chipotle so the food is pretty consistent. My complaint is that employees and others smoke immediately outside the front door such that when the door opens the place fills with the stench of cigarettes. It is disgusting.

Ordered online thinking I would beat the hustle and bustle of the lunch rush. Jokes on me, I had to go back because they forgot the chicken in my bowl! THANKS A LOT! Then they took my receipt when I came back to destroy the evidence of my trip! I won’t be going back here.

Great customer service — love Toni, one of the managers. Delicious food, consistent and made to order. What’s not to love? DC has no other option for real Mexican so this is a great, affordable substitute.

Food is subpar compared to other chipotle establishments. It’s understaffed so far as the constant crowds are considered and has a general messy feeling to it.

This place is PACKED. And I mean like 24÷7÷365 stuffed with people. Be warned.
Other than the fact that you have to fight through a bazillion GWU students to get food here, this is like any other Chipotle in that it is pretty darn tasty. Given the insane turn-​over in this particular Chipotle, the ingredients are always nice and fresh. The staff are a bit short and speedy with you, but given the volume that’s totally understandable.
All other comments I’d have about this place apply to pretty much every Chipotle ever: it’s decent food, a bit pricey, easily becomes unhealthy depending on what you put on it, etc.

The location is great located st 2000 PA Avenue, NW. I placed ny oder online, which wasa first for me. I did know there is no corn selection on the online menu, but in the store that is a selection.
With me placing my order online, I went to the front as instructed to give my name. Once I received my food, I went to stand in back of the person that was paying for their lunch and front of the person who was still placing their order. For some reason the cashier in a nasty tone, told me that I had to wait for her to ring the person in front of me. I thought that was odd. I told her that was why I stepped behind her, so she could ring me up after that customer. My cashier was not trained in customer service skills.
Would I go back? I don’t think so.

Nowhere comes close to the wrapped greatness that comes from this pseudo Mexican cantina haven. Despite it’s assembly line demeanor, each item has it’s own personality. Ordering a burrito is like watching a baby being formed. From it’s embryonic like tortilla stage to the grand finale; you guessed it, you are birthed greatness. My taste buds danced to the chicken-​rice-​bean mariachi band performing in my mouth. Come here to witness the miracle of burrito life: birth and sadly a brown bag funeral.

I’m a HUGE Chipotle fan and would normally give Chipotle 4 stars, but NOT this Chipotle location. The barbacoa was fatty, and not lean. The black beans were watery and the lettuce was limp. The staff was not generous with their portions and when I came here there were a lot of youngsters (high school/​college kids) working behind the counter. I felt like they needed some supervision and additional training because no one was friendly at all and the line was moving like a snail.

This is one of the best Chipotles I’ve been to. Staff is fast as the line is always very long and this results in a very packed bowl or burrito. Two downsides: 1. They don’t do secret menu items because of location and high traffic and 2. They will occasionally forget to add specific items if you order online and that can get a little frustrating. Standing in line isn’t bad enough for you to order online often.

Horrible service! They give you the tiniest amount of food for outrageous prices! This is by far the most expensive chipotle and they give half the amount of any ingredient! A half scoop of chicken? What the hell is up with that! I’ve seen a lady scoop up an ingredient and then pour half of it back before giving me a tiny portion. They are always in a rush even when there are no people and have screwed up my order several times. Save your money and go to any other location or baja fresh. These guys are a bunch of cheap bastards and refuse to set up payment for GWorld even though they are DIRECTLY ON GW’s CAMPUS! The K street location and even the Georgetown location take GWorld. This place is run by the cheapest guys on the planet. Who are they trying to fool? They do not deserve my service.

I love this Chipotle. Just discovered it and luckily I was there at a slow time. Barely any line. Chipotles are Chipotles, but I like this because of its location in 2000 Penn Ave. It’s right across from Au Bön Pain too, so dessert is only a few steps away. The fact that it’s right on the GW campus attracts a lot of college students. I like that too because it makes me feel ten years younger. I deducted a star because of this location’s size. It’s the smallest Chipotle that I have been to which means limited seating.

Oh Chipotle, how I love thee.
I’m SO glad this opened on the GW campus. I can settle my Chipotle craving anytime now. =)
Food: Of course it’s delicious, best burritos, bowls, and guac. I really appreciate this Chipotle’s for the amount of food they give out. (Maybe they’re not suppose to… BUT they load it up and I love them for it.) =P Remember to smile at your server.
Service: Everyone I met in here were super friendly and happy. They made me smile. I had to stay here until closing due to working on a project with my partner but no one ever kicked us out or asked us to leave. We stayed past closing and they were so nice about it and just cleaned around us. Haha…
This place def. gets packed because seating isn’t as much as I’m use to at bigger Chipotle’s. You might have to share tables with a stranger but that’s not that big of a deal. Though I imagine during busy times, you might have to get your food to go…
No Wifi in the place but you can steal Wifi from ABP across the walk way-​the signal is strong enough. haha.

What a wonderful holiday surprise! I could barely contain myself the other day when a colleague casually mentioned that there is now a Chipotle near us. Say what?! You mean to tell me that I have been going all the way to the location by Dupont Circle for no reason for months now? Well, it is true: right near the George Washington University campus, there is a brand new Chipotle and it is just as yummy as always.
Seekers of this location beware: you may very well never find it unless the love of tasty burritos empowers the search. The easiest way to find it is to walk in from the 20^th St NW and Pennsylvania Ave NW corner, enter the building with the storefront labeled Paul, proceed until the first hallway to the left, and Chipotle will be on your left at the end of the hall. Unless another set of doors is created soon, you may have to pop outside for a brief moment into the inner courtyard.

While this chipotle does have some kinks to work out, I’m stoked there is one on campus now!!! I have considered walking 10 blocks to the next nearest one. I imagine I’ll be making many pre-​class stops here!

This was hands down the most dysfunctional Chipotle experience I’ve ever had. I should have known something was wrong when I walked through the door and noticed a guy eating his burrito bowl with… a spoon. Hm, I though, that sure is eccentric! The next thing I noticed was a huge gust of freezing wind blowing through the wide open door, which doesn’t close by itself. If you don’t close the door as you walk in or out, it will stay wide open.
Oblivious to the mayhem that lay ahead, I took my place in line. The next thing I noticed, after being in line for about 5 minutes, was that it had not moved a single inch. I looked up to see that there was a single flustered worker attempting to do every part of the burrito-​making process by herself. Somehow I don’t think this is what the creator of Chipotle had in mind when she first applied Ford’s assembly line model to pseudo-​Mexican food.
After miraculously making it through most of the line (at this point, a bewildered looking dude with braids decided to finally show up to his shift), I am informed that there is no guac. *Sigh* Okay, whatever. I finally pay and go to fill my soda and get my napkins and forks… OH WAIT. There are no forks. This explains that weirdo I saw earlier. Oh, and the soda machine doesn’t work great, so you kinda gotta fill it by repeatedly pushing your cup against the nozzle for brief half second bursts.
I realize this location only opened up this month, but jeez, get it together!
–5 stars for lack of forks, guac, wait time, dirty tables, and being subjected to gusts of wind while trying to eat my salad with a spoon (not to mention the pile of trash on the floor behind the cashier). +1 star for sheer amusement as I watched indignant GW students also try to eat their food with spoons.