Balise Collision Center

The two Johns that work there are fantastic to deal with. They are first class rated professions who assisted me with my car. My insurance company recommended them, and they were awesome. They answered my questions each time I called with pleasure. I received status updates from them as well. I received my car back like brand new! They were a pleasure to work with.

DO NOT BELIEVE ALL THESE REVIEWS! After my experience I strongly believe many of these reviews are fake. My ’13 Jetta was rear ended and the other insurance company took fault. I was able to pick my repair shop and decided to go with Balise because of their glowing reviews. I was told it would take 3 days for repairs (fine and dandy). I dropped it off on Wednesday, and expected to pick it up on Monday (they’re closed Saturday and Sunday). Monday comes and I get no phone call to come pick it up, so i call around noon. Upon asking the woman who picked the phone up, she put me on hold, came back shortly after and said she’s not sure the status and said a supervisor will call me shortly. I waited 4 hours with no return call, so i call back. The same woman picked up and said it will not be ready today, when i asked why, she said she doesn’t know and that her supervisor will call me (didn’t that just give me butterflies). So of course, after not receiving a call on Tuesday, i called Wednesday about 1pm, and was given the same answer, it’s not ready and the supervisor will call me (Amy? i believe was the supervisor, I’m bad with names). THURSDAY i get a call about my car, FROM THE INSURANCE COMPANY, saying my car is ready, Balise couldn’t even pick the phone up to tell me that. I call Balise to ask when i can pick it up, they tell me they don’t know yet, and will call me when its done (this is at around 10am). Again, i don’t receive a call, and I have to call them at 4pm (they close at 5:30pm and its a 1 hour and 15 minute drive from my work) and the woman says «oh yeah its done, you can pick it up whenever you want». Which is fantastic to know, and if i had not called, i probably would have had to wait another day. Upon arriving at Balise, i noticed there was no additional work that required the extra 3 days, still the original quote for only 3 days, not 6. The car looked great (or so i thought) and took off, about half way home it got dark enough to need headlights so i turned them on, and got an error for 2 blown taillights (i wasn’t about to turn around and cause fuss for $ 2 worth of bulbs). The next day (sun was shining) i go to pop out my taillight assembly, when i notice there’s multiple paint imperfections on the replaced parts, 2 very noticeable bubbles and 2 areas where it looks like someone brushed up against the paint and then just clear coated over it. ONTOP of that, whatever GENIUS «expert» decided to wash my car, doesn’t know the fundamentals of detailing a car. I don’t know if he used a worn out mitt or sponge, or used dirty water, but it looks like someone went over my car with 220 grit sandpaper. THERE were FINE SCRATCHES EVERYWHERE even the freshly painted pieces. My heart sank when i saw this in the sunlight, i have before and after pictures, and it will take me 4 hours to buff it out (detailing long enough, i know for a fact i wont be able to get more than 75% of it), and i still cant touch the new paint for another month or so. If i had taken this to another detailer, it would have cost around $ 200 to fix their mistake. I WILL NEVER TAKE MY CAR HERE AGAIN, and have been and will continue to tell people who ask to stay away from Balise as a whole. Don’t trust everything you see on the internet is the moral of the story here…

I just want to thank Brian and all the great people at Balise. They were extremely professional from the moment I walked in until they handed me back my keys, taking care of my car like it was their own. The quality of work and attention to detail was at the highest level. I would not hesitate to call them again.
Kevin M

I just picked up my baby girl after a very long, few weeks away from her. I cannot believe how helpful and thorough Amy was from beginning to end. I know my vehicle was locked away, safely, at night and on the weekends. It makes a person feel good, trust me, to have their vehicle taken care of by a dealership the same way the owners would. A+++++++++++++
The manager, Brian Stone, is also a major asset to Balise. Absolutely above the rest and actually cares about building relationships with customers. In turn, that forms the building blocks to retaining customers and also spreading the word about how amazing this center is.
Balise cannot go wrong by having these two on their team. Unfortunately, there are a lack of words to truly describe the overall phenomenal and above average service and hospitality. Perfect execution of all work performed and communication! Choose Balise! Stone+Gomes=Perfection

I had such a great experience with Balise Collision. Brian Stone was so professional, helpful and experienced– a really great guy and big help. Sandra at the front desk was kind and patient, and the work they did on my car was really amazing. My car was in terrible shape after living in Canada for the past three years and doing countless 7 hour drives back and forth to RI– it was filled with the residue of kid-​road trips, crumbs and spills and general filth– a real disaster. I nearly fell over when I picked it up– it looked like a brand new car, inside and out. Not a speck of dirt or dust, spotless carpets and mats, and the leather was perfect. The exterior was incredible as well, so shiny, waxed, unbelievable. I had been dreaming about getting a new car, and now it feels as if I have one– for a far lower cost! Everyone at Balise was so kind and professional, I will be back again and again. Thank you!’

Fantastic, fast, trustworthy, perfection !! After being in a terrible accident with over $ 13k worth of damage to my car, they went above and beyond what I could ask for. Arranged for me to have a rental vehicle, frequent updates regarding the status of my car, and my car is better than it was the day I bought it and drove it off the lot. I couldn’t have asked for more. The staff is friendly, the technicians are very skilled and Brian Stone is so helpful, makes sure you are completely happy with your repairs. Thank you!

After 1 month of having my brand new bug, I got into an accident causing roughly $ 14,000 of damage. I needed a whole new front end and transmission and a bunch of other stuff. I have no idea how the universe worked out that I ended up at Balise (I’m from CT) but I couldn’t have been luckier. Brian Stone was so helpful– he aimed for two weeks with a weeks max for turn around time. My car was ready within that time frame (closer to two weeks) — the car was as good as new– it looked beautiful, the work was so good you would never have known my brand new car was close to being totaled! My boyfriends uncle has been in auto body for a million years and he approved the work. I am so grateful they worked on my car. They are honest, reliable and willing to help in anyway. If you go to Balise– speak with Brian, he’s super helpful and really good at his job. The receptionists are knowledgable and very friendly. Overall, a great experience for a terrible circumstance!

Once again, Balise Collision came to the rescue!
I left work to find my car had been hit. The team at Balise Collision went right to work. They had a rental vehicle ready and waiting while the repairs could be completed on my car. The friendly staff made the process easy and the repairs were very timely. My car looked brand new when I picked it up. I couldn’t be happier!
I highly recommend Balise Collision.

Have brought my cars here several times and for various repairs; body work, mechanical, and tires/​rims. From the receptionists right up to manager, they were professional. Took my car in on my time, had it ready when promised, did great work and returned it to me in cleaner condition inside and out too! Competitively priced and honest about any issues that needed to be addressed. Glad I have a reputable place to bring my cars and recommend Balise to all my friends and clients.

Brian Stone is fabulous, respectful and trustworthy. This shop does fantastic work! I’ve had everything from major body work, extensive mechanical repairs to minor upkeep done here and it has all been wonderful. Fair price — quality work by quality people.

Excellent service center, fast, and did a excellent job. car came back in showroom condition clean with zero complaints! Highly recommended center!

Went in for an estimate that was required by my insurance company on my car. Was told I could leave it there while they fixed it by two mangers. Said I just need an estiamte and could they please look at it. «Sure, just leave it and we get you a rent a car, whats your CC?» wtf! I just need an estimate, after 10 mins of them telling me about special Subaru paint and really giving the hard sell they left and another appraiser came. They finally appraised it which took 20 min but just gave me a paper copy. After repeated attempts they never emailed me to give it to my ins firm. Dont go there! They made it real uncomfortable and never did their job!

It’s a collision center, so you’re probably not coming here in the best mood.
I needed a fix for the mom mobile and they took great care of me — and my sweet ride.
Pretty much.
They finished the work in the time promised. Got the arrangements for the rental all ironed out and had my loaner wating when I dropped off.
I sprung for a deluxe detail job for the minivan while it was in here (if you own a minivan and have kids, you understand the splurge). The detail job fell waaaay short. The cup holders were neglected as was the carpeted, rear compartment. They graciously refunded the cost of the detail, but still was disappointed that I didn’t get the results I was looking for.
The front office was polite and the assigned shop appraiser was pleasant. This place is an authorized Toyota shop and my insurance company covered everything.
Not a wow experience and definitely wouldn’t go back for a detail job.
I would’ve gone lower on the rating because of my detail issue, but because they took care of it with the refund, the customer centric service balanced my experience out to a solid three stars.