Cathy’s Best Value Appliance

Recently needed to help buy a washer/​dryer for my dad in MI and Cathys appliance went above and beyond to make this as simple as possible. Considering that I’m in Miami and my Dad is in MI the logistics were a little difficult. Thankfully they helped select and deliver the unit with no issues. Thanks!

While they have a warranty with their appliances, and offer an ever-​changing inventory, none of this matters if you can’t get your purchase delivered. Before we paid we specified we have to have delivery before 2pm as we are both working adults who have to be at work in the afternoon. We went in on a Monday and told them ANY day this week before 2pm. The sales woman said they can’t set a time window for delivery, that the delivery guys come in and make their delivery schedule each day. Understanding that, and not demanding it be that or the next day, but ANY day before 2, she continued to argue until she walked away to talk to some nameless person she referred to only as «He». She came back and said «he» OK’d the before 2 timetable but couldn’t guarantee the next couple days. She wrote «before 2pm delivery» on our invoice. Two days later I called to find out what was going on and the employee who I spoke with said we had a delivery time between 6−8pm. I had to re-​explain to her that isn’t acceptable and that it’s even *written on our invoice* and all she could tell me was the delivery guys make their schedules each day when they arrive and all I could do was continue to call back each day.
Very unprofessional way to treat customers. They had no problem taking our cash to pay for the oven and pay for the delivery, but they can’t accommodate this one necessity any day this week?

This place is a rip off they sell appliances that only work pass a year. If a problem happens within the warranty year they come with BS restrictions. You have been warn stay away from these crooks. Spend a little more get better quality and better service

We purchased a fridge from Cathy’s and although it came with a one year warranty, we had to have them out twice to service it. The second time out was because the freezer was not freezing and the fridge was not staying cool. The repairman came out, chipped away some ice and asked to use my blow dryer to thaw it out, but never fixed the actual problem. So of course here we are, a few months later and it happened again, but now we are no longer under the warranty so they won’t even come out to look at it. They offer the warranty which sounds great but they do cheap fixes until it runs out then you’re screwed! DON’T WASTE YOUR MONEY!

Cathy’s Appliance, family owned, nice ladies been around for years servicing folks needing a great deal on appliances.

A sad excuse for a business. Purchased two things from them and no problems. Our third item however a washer kept breaking. The third time a man came out we took a look behind him and seen the wiring was bad in the machine. We told them but he hit it added a zip tie and left. 2 weeks later and surprise not working again. The two «ladies» who answer the phone are rude and try to make it seem like it’s your fault. Their current attempt was to make us send our receipt as if we didn’t have it. Surprise we do! Still going through this so called warranty war now. Sadly both my husband and know how to fix it but won’t because it’s the principal. Don’t offer a warranty if you don’t want to abide by it! So fed up with this place and will never buy anything from here again. Save your money and shop elsewhere!

Good variety of used appliances. I was DENIED purchase as the (owner)
would not deliver. or service outside of their designated area. I am 10 miles AWAY!
At the same time, I saw another customer that was refused purchase, for that reason.
Boggles my mind.
Thankfully, Kim was able to talk sense into the owner.
Very bad business practice. I wonder how they survive?