Roby’s Propane Gas Inc

Stay far away from this company. The owner is the worst excuse for a human being on this planet. A local company claims they get complaints every week about them from people looking to get away from this business. Don’t get yourself involved with them. Take it from people who have been customers and are seeing what kind of people own and work at this company and give someone who can at least be humane to people and children your business. Remember that you are hiring them to provide you with an essential service to live, not a luxury, and believe me they are not the type of people you want to deal with when it’s for a necessity. If they did not have their equipment attached to my home, I would never give them business again and when spring comes, I will do what I can so that they lose the thousands of dollars in business they get from my home each year.

We had a gas fireplace installed in my inlaws home as a supplimental heat source as my father inlaw at 80 years of age was finding it difficult to keep up with the woodstove. I met with Roby’s to arrange the install and they were very accomodating. I figured there would be a time when we would replace the woodstove with another propane appliance and they were happy to run a large enough line to where it needed to be so that we wouldn’t have to re-​run a new line when we upgraded. The final cost was a little more then the «rough» quote I got, but no big shakes. They have always been patient with getting payments, since I don’t live there, (I’m 300 miles away), bills do get misplaced, but they are always happy to give me the accounting over the phone, and that seems to work best in my situation. The two times we had trouble with the stove, Roby’s was right there to take care of it. Did they charge to run over and fix the issue… yes, but it was reasonable and fixed right the first time. Now, 2 years down the road, my widowed mother inlaw still uses Roby’s, to me there is no other choice. As other reviews claim to have come upon rude people, I’ve never experienced this, the guys on the trucks are great and the girls in the office couldn’t be more helpful. My dealings with Roby’s have been as good as it gets.

We had problems with our last propane supplier which had been bought by a larger company so we were very happy to find a local company in West Wareham. They were very helpful, courteous, and fast signing up. They gave good explanations of their costs and were flexible about our schedule and came out and installed a new tank very promptly.
We will be updating our review as our experience with them continues, but we are certainly happy so far.

I have been a customer for nearly 10 years… It’s sad to say that the only reason I have been a customer for so many years is because I did not want to go through the trouble of having to switch to a different company. I finally made the decision to stop do business with Robys Gas.
1 I had the pleasure to meet Mr Roby himself when he visited our property while our home was being built. He handed me his business card and said in an arrogant way, I won’t be able to get my occupancy permit unless he signs off on it that we are connected to propane… At the time, I did not know I had options. I felt strong armed in to doing business with Robys Gas. If the owner of a. company does not respect or appreciate a customer, typically the rest of the company is the same way.
2. An example of this: one Sunday morning about 5 years ago, a Robys Gas Employee came speeding down our driveway… Banged on the door and demanded to be paid… We responded we did not know we were past due… I wrote out a check for 170.00 which I thought that was not a high amount to warrant this type of action. After the snow melted, we found a bill by our front door. We explained to them months later what had happened and asked if the bill could be mailed. They refused and said it was not in their policy…
3. Sometime ago we ran out of propane… We called and asked for delivery. They said they would have propane gas delivered by Thursday that same week. The following Monday, I called and ask why we had not received propane yet… If I could not provide my customers with a service, the absolute least thing I would have my company do us call that customer.
4. We recently learned the Robys Gas is on average 1 – 2 dollars more a gallon in price for propane than most suppliers. We were paying more for less…
I’m a happy customer now that I’m not doing business with Robys Gas.
Thank you,
Liberated!