European Auto Solutions

I brought in my car after having read rave reviews about this shop. The tech diagnosed the problem and I was told parts need to be ordered. I told them I would bring it in the following week to have the work done. I asked if they can quote me and I felt as if I’m pressing them for a price. A couple of days later I had something else go wrong and I gave them a call to see if they can replace it. Never did they call \ follow up with me and I ultimately felt as if I was begging them to fix it. So I ended up taking the car elsewhere Called them days at a time and was always told something different. I was so disappointed. I would never ever recommend this place. It’s got horrible service. They were gonna charge me $ 600+ for something very Minor. The mechanic I took my car to charged me $ 100 to fix it. They are thugs!!!

I’m from out of town and was attending a board meeting for a non-​profit on a Saturday. As I leave on my way home my car stalls and I can’t restart it. The AAA guy picks me up and we’re headed to the dealer (ugh). One look at my Connecticut plates and I know the dealer will have his next two month’s boat payments paid for.
As were driving past European Auto Solutions the AAA guy sees their gate open and we drive in. There are techs working on some cars so I went over to ask if they are open. They weren’t, but when I explained I was from out of town and the problem I was having, one of the principals, Ed Owen came out, talked to the techs, who were working on personals projects on their own time, and said they’d be happy to take a look at it.
A couple of the techs came over we talked about what happened, and they seemed to have a good idea of the problem based on what I was describing. After they got my car off the truck they correctly diagnosed the problem. They carried the part in stock and within an hour I was on my home and I paid a very reasonable price for an outstanding experience.
In today’s world it would be very easy to take advantage of someone who was not a local, but at European Auto Solutions I was treated as if I had been their customer for decades. It’s a shame I can only give a five star rating. They deserve a much higher one.
Thanks.

They love your car as much as you do! :)

I am a 20 year customer of these guys, from their Hatch days and on to EAS. I am an engineer with a long auto industry background, own 3 MB’s, and do a lot of my own work. Trust me: if you own an MB, take it here. For durable value EAS is simply as good as it gets.
Let someone else buy the gold-​plated fixtures for Herb C’s yacht.

European Auto Solutions has worked on my E500 Mercedes, my 323it BMW and my antique car, a 1971 Mercedes 280 SL. Their work is flawless and show quality. In fact, after they reupholstered the interior of my antique car I won two auto show awards including Best of Show at Lars Anderson’s German Car Day. I am extremely happy with their work!
At every opportunity I take the time to recommend them to friends, acquaintances and, even to strangers who admire my cars.

This is by far the best place to get your European car serviced around the Boston area, not just Waltham. The shop is predominantly oriented to Mercedes Benz owners, the staff is extremely knowledgable, and they offered me a free loaner. They tend to always have nice classic cars being serviced, and the waiting area puts dealerships into shame. The place is very pricy but you do get what you are paying for. Personally I come here only for the difficult jobs on my w203 Mercedes. But if I had a nice classic Mercedes, I wouldn’t let any other shop touch it.

Perfect service and reasonable rates. Best in New England, hands down.

Finally an honest auto shop. Very knowledgeable about Mercedes! Started taking my C320 here instead of the dealerships. They solve problems and provide honest service — which is refreshing! Added Bonus: When you pick up your car it’s also cool to see some of the antique Mercedes they have in the shop. It’s like a museum ;)

Best Mercedes service in Boston and probably New England! My CLK 500 hit a pothole just outside of their driveway that punctured the right side tires and bent the rims. It was quite the Waltham pothole. Fortuitously, I saw their sign and when I looked them up was delighted that they serviced and focused on Mercedes models. Ed Owen provided excellent counsel and service. Honest, reasonable and so far and above trustworthy than the dealer, I am never going back to Foreign Motors West, the Mercedes dealer in Natick. He earned a lifetime customer. If you own a Mercedes, don’t think twice about all your service needs here.

I had a hard time finding an independent Mercedes mechanic in the Boston area and now I know why. EAS is THE one. All the other reviews here are accurate — five stars all the way. Ed and Ken are honest and willing to answer any questions. Their prices are reasonable. I’m having them maintain my under-​warranty 2009 and my wife’s 2001. You can always go to the dealer and be met by a valet in a lab coat, but why pay for that overhead when one of the best shops is right here?

European Auto is the best Mercedes specialty shop around. There is no reason to go to the dealer anymore, they do it all here. Whether your car is a 2011 or 1911, they can fix it. Since they moved to their new location on the Weston/​Waltham line a few months ago, they now have more space and a much better parking lot. I love that you can get a free loaner car for longer repairs or use their guest office with free wifi for shorter durations. The repairs have always been top notch and the prices are reasonable. The team is really just that; a great group of people that love their work and know each customer by their first name. And they are very involved with local Mercedes events which means you’ll see them at all the shows. I hope they are around for a long time.

Similar experience as others. I’ve always had my mercedes benzes serviced by the same people.
They are not the cheapest in the business and there is nothing wrong with that. Their work is 150%.
I had a big evaporator job done on a 95 mercedes e420. The whole dash had to come out. When it came back, it was clean as ever and there was not a squeak or rattle. AMAZING.
Here’s my biggest favorite — when they say ‘Thank you’ (for your business), they mean it. The business is personal and there is absolutely nothing wrong with that.
I’m sad that I don’t have a Mercedes anymore to be honest. I can’t find a group of people equally classy/​professional/​knowledgeable/​passionate/​enthusiastic as EAS’
can i give 6 stars please?
by the way, these people attend car shows with the cars that they service. you should see the condition of some of these Mercedes.

Just as an additional note to the above correct rave reviews, there are people from New York, Maine and further who bring their cars, or have them transported, to EAS for work. It’s worth it. I’m a former New Yorker now living in Maine, so I fit both categories, and I know there are many others.

As good as auto repair gets. The crew from the now defunct and much admired Hatch & Sons Automotive in Wayland started their own shop in Waltham (Hatch and Son sales continues in Hudson) specializing in Mercedes-​Benz. In this venture the core personnel are all ownership partners thus ensuring a productive attitude, personal accountability and reasonable efficiency.
The experience is like the dealer but scaled down and homey. The waiting room has a couple of PC’s and I think they have WiFi. There’s even a soundproof chamber for small kids.
If your repair becomes entailed, they’ll give you a loaner. The last time I was there, they gave me a Mercedes 300e while I waited on brake parts to arrive. Of course, they always fix my car on the first visit and they never give me my car back with a ton of black grease on the door armrest and footwell carpet. With European Auto as a resource, I’m now actually comfortable being out of warranty.