U-Haul Moving & Storage

We rented a truck at this location 2 weeks out. However, the nightmare that was to follow was absolutely unreal.
The night before our move, at 8 PM via E-​mail, we received a notice from U-​Haul that they did not have our truck, moved our pick-​up to a different location, changed the type of truck we had requested and the pick-​up time, all without our consent.
I called U-​Haul at 9 PM to explain that this was unacceptable. Their response: «Well, we have communication problems with the truck rental locations in Walnut Creek and Concord. We can’t confirm that other locations have your truck, but you can call the reservation company at 7 AM tomorrow morning. Remember, YOU need to call THEM.»
So at 7 AM, as exhausted as we were from packing the rest of our apartment the night before, we called them. This was the conversation I had:
Me: «Hi, I need to know if that the truck I had requested, which was confirmed by your company, is available. I’m upset that we were notified so late the day before and I need a truck that is similar in size. We are on a tight time crunch and need the truck at the time we reserved it for.»
U-​Haul Lady: «Sir, I can’t give you the size truck you need. That’s just how it is. But there is one available 30 miles away. You can get that one.»
Me: «Can you include the cost of the additional 30 miles then? I don’t want to pay $ 60 round trip in milage fees.»
U-​Haul Lady: «Sir, I can include a truck.»
After going back and fourth, I realized that they were unwilling to do any type of «make-​good» offer on the inconvenience this was going to cause, I let them know that I was going to have to cancel the reservation. However, I was told that there was a $ 50 cancellation fee. In the end, I’m shocked that this company still even operates.
Lesson learned: Go with Penske or Budget. You may spend a little more, but at least those 2 companies make an effort to please their customers. Never again U-​Haul… Never again.