Ruiz Cleaning Service

We hired Mauricio about a year ago to start cleaning our home in Walnut Creek. From the get go, he was extremely responsive, professional, and accommodating. He worked within our budget and his team does a fantastic job cleaning our home every couple of weeks. They always show up on our scheduled date and are thorough with their cleaning. You can tell Mauricio’s business means a lot to him and it shows with his customer service and his cleaning team’s work. Him and his team allow me to enjoy my weekends so I don’t have to worry about cleaning for hours!

I really appreciate the hard work and cleanliness. I have had Ruiz cleaning come to my house twice a month for few months now! Each time they clean my house for over 3 hours and are always on time and punctual.
The owner, Mauricio, is so kind and thoughtful. He always listens to my requests and accommodates me.
If I don’t like the way something is cleaned, I let him know and he immediately informs his workers and they follow my request.
Overall this is a great cleaning company, and I recommend them to all my family and friends. I could never have cleaned my place the way they do!

We have been very happy with Ruiz Cleaning Service. We have been using their services for over a year, ever since we moved to Walnut Creek. Mauricio is one of the main reasons we chose Ruiz Cleaning Service. He is personable, attentive, and responsive.
My husband and I are always very happy with how great our home looks and how clean our place is after each cleaning. We love supporting a local, family business that does a great job.
Ruiz Cleaning Service is VERY trustworthy. We are routinely not home when the cleaning is performed and we have never had any issue with missing property or disconnected electronics. We have NEVER felt the need to put away our valuables. We will continue to happily use the services of Ruiz Cleaning Service, and we highly recommend them.

We have been using Ruiz cleaning for a few years. Have had great service. We have used them not only for weekly cleaning, but for deep cleaning a rental when we left.
I really think they are a great, family run, local business. Super trustworthy, I have never had a single instance of anything going wrong. My wife feels the same way (she also wrote a review but for some reason not showing up on here). Anyway, they do great job and I have and will continue to recommend them.

Mauricio is wonderful to work with. I have worked with his company since 2008 on a regular basis. At the beginning, it was just him and his wife. Over the years they have expanded to be able to serve more clients. His employees are trustworthy, efficient, and responsive to my requests. They show up on the day they are scheduled and do a great job cleaning whether I am there or not. I love coming home to that clean house smell, and having the whole house clean all at once. My team takes great care in cleaning my home and making everything beautiful. For example, in addition to the regular cleaning, they arrange my pillows beautifully and attend to other little details that I really appreciate. Mauricio, who personally manages the schedule, is a great communicator and gets back to me right away if I want to schedule an extra cleaning for a party or event. I highly recommend his company and his staff. This service is a great value for people who are too busy to do everything themselves.

I have been using Ruiz cleaning service for 12 years and have always been thrilled with their service. Over the many years I have had several different cleaners from their company in my home and have never been disappointed. I recognize that a weekly cleaning service will not cover every inch of my house but I can always depend on an overall clean and tidy home when they leave. If I ever wanted anything above and beyond (dirty window, ceiling light fixtures detailed, baseboards, refrigerator detailed etc.) I would only need mention it and it would be taken care of immediately. Most importantly, I trust Mauricio, Remedios and every one of their employees. Most days I am not home when they come… I have given them keys and security codes without hesitation. Not once have I ever found anything missing… and I will admit that I am a bit of a neat freak/​overly organized so I would notice. I leave jewelry, money and other valuables out when they come… I know, not the smartest thing to do, but that is how much I trust them. I would recommend them without hesitation to anyone. Feel free to email me if you have any questions.

We’ve used Mauricio and his team for four years now, based on a recommendation from a friend. They’ve been nothing but reliable and on-​time. We don’t use them for deep-​cleaning, so I don’t expect white glove treatment for the monthly rate we pay. What I get is trustworthy service that helps reset our home to neat and clean every four weeks.

This is a difficult review to write. I had used this service for over a year. The cleaning itself was fine, they were always on time.
The real problems are with property going missing, cables for my electronics always moved and often disconnected. Even though I brought this up to the owner, these problems continued.
The biggest issue and my last with this company is missing prescription medications including narcotics that I use for pain and sleep. When I contacted Mr Ruiz he became defensive and clearly did not take this incident seriously. This is a MAJOR issue and should have resulted in a thorough investigation by the owners. But they were clearly not interested in finding out which of their employees stole the meds. Only in denials and covering their backsides.
As a single man, never home when they come, trust is of the upmost importance. They repeatedly violated this trust and as a result I could never recommend them to anyone unless you are there at all times to supervise and watch the cleaners. Not very reassuring.
I liked the owner personally, hence 2 stars but really should be 1 star. Stealing is NEVER EVER ok

I met with Mauricio and was very excited to start having my house cleaned by his team. He seemed extremely interested in ensuring that we received excellent and professional cleaning services. Unfortunately, that was not the case. The 2 people who came for the initial cleaning did an okay job with how clean they got our place… not a great job though and our house is already kept pretty neat/​clean anyway, as even Mauricio had pointed out. However, once they had left I found a variety of things that weren’t up to the standard expected. Bedside table items somehow left behind the pillows, a cleaning solvent container apparently tossed under the sink sideways where it was leaking, the sheets taken off our bed had been left sitting on top of muck boots in a boots tray by the door (and these are muddy/​dirty from our barn so this seemed like an awful place to find pillowcases left) and a security camera behind the couch having been knocked off a shelf. I left Mauricio a message that we were disappointed with the service and didn’t want to continue as planned. He did not even call me back to discuss, apologize, etc. He seemed happy about his 5-​star Unilocal rating when we first spoke but didn’t take any action to address a poor service experience had by me, a new client. If he had, I likely would have been more forgiving with my rating. Instead I felt like I paid a premium (as he charged almost double for the first cleaning) for poor service by this company.

My mom was coming to visit, so I was looking desperately for a house-​cleaning service, having been unhappy with our previous experience (the LAST time my mom visited). I looked here on Unilocal,and saw reviews that I trusted for Ruiz Cleaning Service.
It’s owned by Mauricio and his wife. Mauricio came by to give us an estimate, which was very reasonable given the state and size of the house. The two people who came stayed well past the three hours (but didn’t charge us), and did a beautiful job. Well, and my husband slept through the doorbell, so they WAITED outside for a good 30 minutes to boot (we still feel horrible about that). Once INSIDE, they really did a beautiful, thorough job.
I hadn’t considered regular cleaning help before, but we’re going to try monthly service. I’d really recommend them!

So we were listing our house for sale and we needed a good cleaning company to come in and clean the house in preparation for our first broker’s tour. Mauricio, the owner called me back promptly and set up an appointment to look at the house and see what needed to be done. He came over within a day and we set up an appointment. The house was cleaned a few days later and they did a great job and the house sparkled and shined once it went up on the market. Thanks Mauricio for being so professional and doing such a great job!

Mauricio and his wife, Remedios, were just here today for a deep clean of our small house. I couldn’t wait to get home to see it. It’s sooo clean and so nicely detailed! I love it. I am very happy and can’t wait for them to come back in 2 weeks for our newly scheduled regular cleanings. Mauricio and Remedios are both very kind and very nice, and even our indoor cats who get spooked easily, appeared to be un-​traumatized by having strangers in the house. I’d also like to add that I am very impressed with all the details that Mauricio captured during our initial walk-​through for the estimate. I had some very specific requests and they honored them all. All this at a very reasonably price.

This cleaning service blew me away with how good they are. I am definitely setting up bi-​weekly visits. Attention to detail was amazing, above and beyond my expectations.

This is a great houseclening service. They do a very good job.

My wife and I love these folks. They are careful and detail oriented. If we ever need anything special, they are willing to work with us. They are prompt and thorough on the days they come to clean. I can’t recommend them highly enough!