PG&E

Our lights were flickering on and off so we decided to call PG&E before calling an electrician. First, the lady on the telephone (I regret that I did not get her name) took my problem seriously and said that someone would come out after he/​she finished his/​her assigned jobs for the day. I was expecting to wait all day but a technician (?) came out in 45 minutes.
Second, the technician (Jimmy) was very professional and knowledgable. He did a series of test from the outside and would not give up until he was satisfied that he had tried everything. The last thing he tried, stripping a wire and reconnecting it, worked. I really appreciate the fast response and the dedication of the PG&E employees to solve my problem.

So these brainiacs sent a letter to our neighbor hood about needing to perform two power outages in one day, why because two is better than one, and stated the outages would occur from 8AM-​9AM and from 5PM-​6PM on October 28. I adjust my day accordingly as I work from home and plan around these interruptions. 8AM arrives, and power goes out as planned. In the afternoon, 4 o’clock rolls around and BAM, black out. WFT it’s only 4PM?! I’ve got several client projects underway via computer and am on the phone with a customer and everything goes dark. Needless to say my customers are wondering what the hell is going on and I’m sitting in the dark. Just brilliant, they can’t even honor their own schedule! What a bunch of incompetents. How hard is it to follow your own schedule? Very hard apparently.

The worst customer service, add a $ 296.00 deposit on to your bill without telling you. Good luck with getting a hold of a live person without waiting at least 30 minutes or more, then it hangs up on you half the time & you have to call back and wait again. You’d think they would give good service especially after they get sued constantly.

PG&E came out and replaced a power pole on my property. They did some minor damage then refused to pay for it. After months ignoring my claim I spoke w/​Bruce Richardson who kept telling me I had t talk with PG&E’s agent Wilson Construction. PG&E is arrogant and could care less about customer needs. I’m glad that Sonoma Clean Power has become the Sonoma County’s dominant energy supplier. I will work hard to see that other cities take back their control from PG&E who have become insular to the needs of their customers.

Dear PG&E,
How exactly does one check the status of a power outage at your home from your computer, if the power is out at your home, as your automated phone line suggests?

Jaco Environmental is the company that contracts with PG&E to pick up old refrigerators. Made an appointment on line — they sent me a confirmation. I drove 45 minutes to my old house and THEY NEVER SHOWED UP. Got home sent them an e-​mail and they apologized and we re-​scheduled for today. Drove 45 minutes Again and THEY NEVER SHOWED UP.
PG&E — GET A NEW CONTRACTOR!!!

If you ever need PGE service of your HVAC system and your system is way up in the attic, don’t bother to call this agency for help with this subject.
PG&E policy prohibit their service man to climb to any house attic, therefore be ready to climb your self and check your gas line connected to heater, this utility company will refuse to check gas line although PGE have complete monopoly and we pay our gas bill. What next, PG&E will refuse to climb electrical tower to check your electrical power?

Dear PG&E,
I’m a very disappointed customer who doesn’t have a choice about having electricity. I’m complaining because you are charging fee for paying bill online. It cost $ 1.25, and that’s more than what I pay for postage stamp. I’m practically going back to mailing to save that extra cents.

A tree branch broke and fell on a power line at my house on a Tuesday. It wasn’t broken (the power line I mean) just as my husband said it was «compromised». Basically u could see wire. I called Pge and they were here just 2 hours later (it wasn’t an emergency). My husband cut the branch away (carefully) and the nice gentlemen, Rich, climbed on it and fixed it. Problem solved.

I just called PG&E as a new customer/​account. Account is under my husbands name and I was trying to call and add my name to the account and settle the deposit the company is demanding since my husband is working. The service representative would not let me handle anything on the account without my husbands consent. This is absurd! Poor customer service from PG&E!!!

I just want to say thank you so much to my tech Bob. I had a gas leak and he disconnected the gas leak so I would not have any more problems and had time to bring a water heater repair man to change the necessary parts. Thank you! Very pleasent and great customer service A++ Plus he made it to my house 10 — 15 min after I called! Amazing Service!