Eastern Insurance Group

I don’t usually write bad reviews, but this business does. I had to add another driver to my policy, when I asked how much would be the quote, they did not say much. However in the next billing cycle I had a huge bill of more than 600 $ that I have to per month. When I called customer service, the agent was kind of sarcastic and rude stating that naturally the rates would go up if you add another driver and told me to stop complaining. I just cut the call and sent the other driver’s driving record, in the meantime I shopped for another insurance and agent. Another agent gave me better deal with the same provider. In the meantime these guys gave me another call and said they wouldn’t accept the drivers record that you sent and want a written official drivers record from the other state. I was like that’s enough bullshit from these guys and called up the other agent and signed for their policy. Certainly Eastern insurance guys don’t care about customers. I wouldn’t recommend this place even to my enemies.

HIT THE BACK BUTTON, NOW! QUICK JUST CLICK IT!
I hate to give a bad review, I usually just talk to the people there and solve my issue without getting into online complaining but this place deserves it. They don’t care about your business. They are rude and condescending on the phone. They will insult you directly. I know the issue, it’s complacency. Everyone there has worked there for 20 years and feels secure in their positions, so screw you. If you’re going to pay more for an agent go anywhere else but here, please, for the love of god, anywhere else.

Follow up to my previous entry: I just switched to another agent. I would have been willing to stick with Arbella, in spite of how I feel they low-​ball on reimbursement, but the new agent does not carry Arbella.
Arbella does have decent overall customer service, and it did give me more money after I stated a case.
This one star review is really about Eastern.

I had been with this company for years, just renewing my policy and paying my bill. When I was hit with a huge surcharge after a fender bender, and called to ask a question, I was taken aback by the CSR’s attitude. I found her to be quite flip and sarcastic, to the point I decided to shop around (and get a better deal, btw.) I have since had to speak with them 2 more times, and again encountered attitude. I am not looking for a friend, but also do not like being spoken to like I am an idiot… or pain in the backside. I am quite pleased with my decision to move on, and to be appreciated as a customer.

I have called 3 different times and was on hold for 14 minutes before I gave up (waste of cell phone minutes!) They never answer their phone. I can’t wait to stop my coverage with this company! They are horrible!