Discount Tire Store – Wake Forest, NC

Discount Tire partially redeemed itself by sending me a check to compensate me for my inconvenience, so I am upgrading my rating.

First time ever going today. Staff was really friendly and they fixed my tire that had a hole in it. (Another tire place said it couldn’t be fixed) Discount Tire staff got me in and out in a fast pace and fixed everything for me. I was not charged at all for fixing the hole in my tire. Awesome experience and they are now my go to tire place.

Terrible — took my car in for an oil change. 1 week later my car was shaking and stalling. Brought it back in at no charge — they said everything look’d great. My car stalls when trying to accelerate and I have to take it into BMW now for major work.

Wifes’ car had a flat tire, apparently drywall screw, but driven on, thus sidewall ruined; need new tire. Shopped tire rack, dealership, and at the end Discount Tire had best deal.
The service team is fantastic-​they greet you at the door-​in the parking lot (if you walk normally); service is prompt, faultless, and a detailed report (verbally & in writing) is provided.
Highly recommend the Tire Rack Team of Wake Forest

So Discount Tires stands true to their name and beats the competition. I attempted to use others but with better service and lower prices Discount Tires helped me get somewhat decent tires and better quality.

Very good prices, everyone was neat, kind and polite. Now the negatives, they didn’t replace my chrome valve stem covers. Factually they left them uncovered, and the amount of air pressure was so far off the vehicle was wobbling on the way home. The tires have 51psi max rating, when I got home even after the tires warmed up, one had 12psi the other 18psi! Not cool. I now run them at 41psi and all’s well.

Everyone is very nice and courteous. I came in for them to fix a flat, which they originally ask if it was all the way flat before I used fix a flat because they couldn’t find a leak, which I said yes. Then he came back after I said that I didn’t wish to replace my (2 read) tires here (mine were in bad shape, but they didnt have the tires to match the front) that when they took the flat tire off for more inspection that the inside had been in bits. I’m happy that they are fast and efficient but I can’t feel like I was sold into something I really didn’t want. I’m all about safety and know that they need to be replaced but this was not what I wanted. They really didn’t leave me with any options.

Great service. They didn’t try to force me to buy something I didn’t need. Patched my tire for free. I will be back!

Great store, honest people, quick service, that is the good.
Now for the bad. If you are expecting a rebate gift card after filling out their online form with your name, receipt number etc. you need stay on them. Save all receipts!
I did just that, filled out all information and then receive an email from them two weeks later saying I needed to fax my receipt to them. I did that then they still did not approve my rebate with no reason given. I emailed again, no response, then called corporate, they said someone would call me back but didn’t. I then called the rebate center again, this time got someone to answer the phone and she said she will approve it.
Now online it shows «approved» but I still have not received my rebate gift card.

I have been here a couple times and always had a good experience. The first time my husband took his car there he had a nail in one of his tires. They repaired the tire for free even though he had never purchased tires from him before. That made him a customer for life. Just the little things that a business can do out of kindness really go a long way and we always try to tell people about their business ethics there. That’s the kind of place I want to make sure people know about and support because there aren’t many of them left. They always so friendly and helpful and I trust them to do a good job with my tires.

This is the second time I have had Discount Tire put tires on my truck. They have rotated them for me numerous times since they have lifetime free rotation. They have always had the best prices and if you find a tire they carry cheaper they will match the price. Their customer service is excellent. So it was time for another set after 4 years on the Pathfinders. This last time John the manager went above and beyond to help me with my purchase of my new Michelins. He was patient and friendly, answering all my questions. He beat the lowest price I found on the internet and helped with the rebates. Even the tech who came out to give me the keys was so nice and knowledgable. I was in and out in an hour. A great experience.
I wouldn’t buy tires anywhere else!

Hubs and I have taken our cars here for new tires for a few years now. Discount Tires have always had the best deal in tires. I am someone who obsesses over having the best deal and the right tire so I do a lot of research. Most recently, our Toyota needed 4 new tires. With that kind of expense, I researched types of tires, what is best for the amount of travel I do, and what prices are best in the triangle.
Once I found the tire I wanted, I found that Discount Tire had it, and had it at the most inexpensive price, after you total everything and get the «out the door» price. Many tell you they have the best price, but once you add on labor and the disposal fee for your old tires, it is way more.
I made an appointment to take the car in for the new tires on Saturday at noon. I waited for approx. 25 minutes to be seen to even give them my car. I was told I could wait and it wouldn’t take very long, about an hour. I left to run some errands for an hour and when I returned again, I waited for another 25 minutes to get my car. What is the point in having an appointment?
I love that DT has great deals– they include tire rotation and a warranty on the tire where you can just drive up and have any issues taken care of if needed, however, the wait time is ridiculous-​especially with an appointment. I also am not that big of a fan of feeling the pressure of the upsell. Hubs squashed that pretty quickly, but still, there is nothing worse that the pushy salesperson.
Overall, great deals, great tires, but long wait. Hence, the deduction of a star.

I have been coming here since 2006. But, this experience happened when we were returning from a boat trip 350 miles away on the Chesapeake Bay. Before the trip, I had the trailer checked out including the tires by our mechanic and got a new spare from Discount Tire just in case. Just a short 5 miles from home on the return, we had a double blowout on one side of the boat trailer.
I called Boat US trailer service and Adam helped me. He understood the problem and even went as far to tell one emergency service provider to forget it when the price of the needed extra tire went up too high.
At that time, I called Ken at Discount Tire in Wake Forest. He had just closed, but told me if I bought the needed tire & rim over the phone, he’d mount it and bring it to me on the highway!
I let Adam know that and he had a different Emergency crew come to change the tire — that was a good thing, too. Even if I had one tire jack, this guy needed 3 jacks to get the boat and axles high enough. Ken arrived and not only had the tire, but started to help the guy changing the tires.
It was very short work from there and we were on the road — would not have happened as quickly nor been as successful without Adam and Ken.

Both my husband and I have brought our cars here for multiple tire-​related services and we’ve always had a good experience.
For example, my husband needed 4 new tires that were of the semi-​specialty variety. This store only had 3 in stock and it’s usually 4 – 5 days to get another from a nearby store. However, the guy we were working with knew someone at a store who had another one because their kids played baseball together. Lucky for us, the kids had a game that night and the employee working with us called the other store and asked the guy to put the tire in his car and bring it to the game. We had the 4^th tire put on the next morning. It was so awesome to see someone really go the extra mile for a customer.
Before I ‘got to know them’ I went in for a patch (nail in the tire) and was kind of expecting to be given a pitch about getting at least 1, if not 4 new tires, but thankfully that didn’t happen. They just did the repair and sent me on my way.
There are times when it’s super busy but they’re always upfront with you about how long it’s going to be before they can get to you and how long the service will take. I know they take appointments and are good about sticking to them, so if you’re worried about waiting, go that route. They’ve got a nice waiting area with some spots where you can even watch the ‘action’ through glass which is kinda neat. I think they’ve got wifi too.
I know that lots of car-​related places (mechanics, dealers, etc) can be really shady when dealing with women because they assume most women don’t know a lot about cars and are ‘easy marks’. I hate to live up to gender stereotypes, but in my case this is true and I usually depend on my husband to help me out with making decisions about these things. Discount Tire, however, is not one of those shady places. Every time I’ve gone in there alone they’ve been nothing but nice, respectful and always give me all the information and time to make a decision about what the best thing to do is — same as when my hubs is with me. They take the time to thoroughly explain the differences in the tires and warranty packages and even if you don’t go with the most expensive stuff, they’re cool with that and don’t treat you any differently if you’re getting the cheaper route. Even when I’ve waffled and wanted to get my husband’s input before agreeing to a tire or service, they’ve been totally understanding, never making me feel incompetent.
Overall they’re friendly, informative, courteous, never pushy, and have great facilities for their customers.

Have bought two sets of tires from them now.
Incredible service. Fantastic website which allows you to pick the exact tires for your car and see if the location has them in stock.
Made an appointment for early in the morning. Was out the door in twenty minutes since there was no one else there! Looked like the pit crew was working on my car.. .
Highly recommended.