Baskin-Robbins

Quick service but I think it was a bit too quick! Ordered cappuccino blast, but rather than asking what kind, she proceeded to make the plain old regular CB. The drink ended up tasting watery. She was so in a hurry that she didn’t bother giving me my receipt until I gave her that, where’s my receipt look. See what happens when you’re in a rush!

Good ice cream but so pricey. Got a mud pie and paid $ 25.00. Looked good but not sure if it taste good. Can’t wIt to g er y home to try it.

Growing up I’ve always made room for ice cream. Now as an adult, I still make time for it. I always look for a good deal before good taste. So I went with a constructive approach and opted for the «warm cookie w/​ice cream» option which costs $ 3.49! Deals to me because it’s cheaper than 1 scoop which is $ 3.59. Try it out! Better technique than just traditional ice cream & cone.

There’s some yall who complain to much. Especially over smallest darn specks of things. Yall must be all royalty or sumthin. Yall don’t ever think that over one small complaint or post could get that one worker fired. Yall don’t know what all goes thru, or on that one particular day you decide you wanna pick on workers or nit pick something to yap about, how yall know the workers ain’t in the zone in accomplishing things they need to do in between rush time and just so happen they not purposely greet you, or notice you walked in well damn, just use your words and be noticed simple right? Yall who complain to much act like yall ain’t humans who slip too.

I’ve always liked going into Baskin-​Robins because of their excellent ice cream and friendly service. However, this location was a real disappointment.
Stopped by on Feb 6^th 2016 at 3:15 pm. There were two workers (one collecting trash behind the counter and the other one wiping tables). Neither greeted us when we walked in. We knew exactly what we were going to get so I waited by the register. Took them about 5 – 7 minutes before someone asked what flavor we wanted. I wouldn’t have minded if they were helping other customers but we were the only ones there and the delay was caused by their talking with each other.
I was going to walk out for several reasons: they continued to talk with each other and didn’t pay attention to us, neither of the workers washed their hands before serving us, and they just didn’t seem interested in helping us.
Needless to say, we will NOT be returning to this location. I expected more, especially since I’ve received great service at the other locations I frequent. Only reason I gave them 2 stars was the ice cream. Everything else was a huge disappointment.

I’m a sweet tooth but I’m picky in terms of ice cream flavors. After dining out with my co-​worker at Maui Mike’s we decided to eat ice cream at Baskin-​Robbins. I’m from Asian country and newbie here in Hawaii. What I like at Baskin-​Robbins was that you can try any of the ice cream flavors before buying what you really want. I bought 2 scoops, can’t remember the name but I know it has nuts and coffee flavor… Superb ice cream in town.

Run of the mill Baskin Robbins, but we had great service. Our server, John, was dressed like a cop and was super nice. The price has also pleasantly surprised us, we paid only $ 5 bucks for four keiki sized ice cream!

Baskin Robbins is one of my «go-​to» for a special treat. Love that this location is so close to home. Friendly staff & welcoming atmosphere. A great place to go especially during the summer, to cool off/​take a break from the humid heat (love the A. C) and enjoy a nice cold, creamy, tastie treat. My favorite is Jamocha Almond Fudge, so Ono-​licious!!!

After enjoying the beauty and splendor of the Waikele area we walked into this dump, right off the bat I decided I wasn’t going to order anything.
The floor is disgusting, not even the color it’s supposed to be and several edging tiles are cracked and there was a blackened gummy bear near the order area.
The ceiling is comprised of 2 different types of tiles and is dirty.
The faux wood of the front counter is chipped and broken.
The trashcan was PACKED to the point that it was vomiting garbage onto the floor.
The walls are dirty.
The chairs are damaged and carved up.
The left counter kickbar is loose.
The order binder for cakes is dirty and worn.
The tables are off balance and most are dirty.
And the lady behind the counter was helping many customers not washing her hands in between.
The franchise owner doesn’t seem to care about this location at all, friendly service and icecream can only get you so far because sometimes people come in and look for the same things I look for. I didn’t expect this level of nastiness from a Waikele Shopping Center location, we will not be returning to this location in the future.

Ice Cream good but I had to greet and say Thank You to the employee when I’m buying the ice cream. Twice this short older lady provided that same service. Sad or probably hates her job! She needs to learn how to SMILE especially if selling Ice Cream

I really love this baskin robbins location they’re very friendly and nice and I notice how they have new workers and I really like them. keep it up waikele baskin thanks for giving me good customer service. I would love to come back everyday if I do have time and I’m for sure my family would love this place. I also enjoy eating my ice cream. thanks for always asking me for samples

My favorite baskin robins location!
Friendly staff and they are more than willing to offer you a free sample of their yummy ice cream flavors. I also like the fact that they have free water to wash down all that sugar you just consumed.

It seems I have to stop by Baskin-​Robbins every time I am at Waikele Outlet. They have good selections, my favorite being macadamia nut and pineapple coconut. I always order the keiki size. It is a nice size, not too small and not too big, and it saves you money!

I have always loved Baskin Robbins, but the service SUCKS! Talk about no personality or hospitality! I asked to guide me away from products with nuts because my kids are allergic. One sales associate didn’t seem to care. Won’t be coming back anytime!

This is one of my go to places for ice cream only because it’s so nearby to home. Not the cheapest place for ice cream, especially for the size of the scoops. But cheap ice cream is hard to come by now days. Better to just buy a tub of ice cream from a grocery store at the price you pay for just two scoops here.
I will suggest jamocha. It’s one of my fav. The mocha cappuccino blast is actually pretty good, too. A must try!
I also like their ice cream cakes. These are a bit pricey, too. But a $ 20 one is good enough to feed 10 ppl. Ice cream and cake together is always filling that’s why. Big pieces of it are not necessary.

My son wanted to eat the Spider-​Man ice cream again (like chocolate milk with Rice Krispie cereal). So since he was a good boy, we brought him here after shopping. No one greeted us when we got in which is no big deal but there were workers milling about so we didn’t know where to stand. Eventually a guy came over to help us. I got a double scoop of Spider-​Man and cookies and cream. I had asked for both a cup and cone which he provided (supposed to be 15 cents extra according to the sign). Then when he rang me up, he tried to get me for a triple cone. I corrected him. Then later I checked my receipt, he charged me 45 cents for a cone since I had asked for it on the side. What?! He refused to do anything. He didn’t admit fault or say sorry or anything. 30 cents isn’t a big deal but he just had a bad attitude and kept trying to charge us more. I felt like the way he rang us up was very shady.
On other notes, ice cream was delicious and they did thank us and bid us farewell. I do enjoy ice cream from here but if they’re trying to make additional monies from me rather than us actually buying stuff, then I am not happy.
Do try the Spider-​Man ice cream especially if you have a super hero obsessed three year old!

I was very pleased tonight after I walked in thinking I was gonna spend big bucks on ice cream then later finding out Wednesdays are buy one sundae get one free! What a deal considering ice cream places are charging big bucks now days! I never knew that they had promotions like this until my best friend was informed by the worker!
I’ve gone to this place ever since I can remember and I have never had one bad experience. When I was little I loved sitting on the kiddie tables. They have a lot of different selections that sound delicious, but I seriously cannot get enough of their Jamoca ice cream! I also love their Cappuccino Blast topped with cinnamon.
Service is always pretty good here and they’re open pretty late to be available to people like me who like to eat late.

Is it just me or are the scoops of ice cream for sundaes getting smaller and smaller? I swear the past time I’ve gone to Baskin Robbins, the two scoops for a sundae in comparison to the scoops of a regular ice cream cone is about equal, meaning, I’m getting a one scoop sundae for the price of a two scoop.
I also have to admit my go-​to flavor at Baskin Robbins is the «Wild n’ Reckless», very tasty! Unfortunately it is only a seasonal flavor (fall and winter), so during the summer, they usually replace it with something that is rather disgusting.
You won’t see me in this store until the beginning of Fall!

Located in the Waikele shopping center where the majority of the eateries are located, there is ample parking in adjacent parking lots. If you parked far and have to walk, think of it as an incentive to a well deserved treat.
Conveniently located near Kunio & Genki Sushi, Baskin Robins is almost always our next stop after having Sushi especially on a hot summer day. Treat the fam to a chiller or just walk in and overwhelm your sight to all the sweet cool treats enjoying their AC and sampling some of the flavors they have to offer.
Kinda pricey compared to getting it at the store but Baskin-​Robins has those flavors that you can only get here and they have Ice Cream cakes, Pies, and prepacked ice cream for that grab and go.
My fix: GREEN TEA !!!

I’ve never met an ice cream sundae I didn’t like. When getting my groove on at Baskin-​Robbins, the same is true. Five star ice cream, two star service.
This location seems to have lots of not so happy workers. The most recent experience included no smile, no greeting, no thank you, and one spoon. Hello, I ordered a big ol’ ‘Brownie’ sundae for me and my daughter, and we’d like our own spoons. I can deal with the $ 5.96 price tag, but I have a hard time with poor service.
Here’s the deal: you’re going to get great ice cream and related treats here, including ice cream birthday cakes made to order, but you’re likely not going to get a smile to go with it. If you can deal with that, have a sundae on me.