AT&T

Mahalo to Monette for taking the time to help me with my replacement. Excellent service. Will definitely go there in the future if I have any issues with my phone and recommend as the place to got for AT&T Users. N Price.

Gerald & Ryne went above & beyond of my satisfaction! They both worked with me & tried to compromise me for the damages that were already on the phone straight out of the box. Not like Mililani. Mililani’s manager who I think is an A-​HOLE. This is why I came all the way to Waipahu to the next closest place to get a phone. I have worked with Ryne 2 years ago on my precious phone at Mililani & what do you know he’s the manager at the Waipahu store. Awesome! Thanks you all your help & understand to the both of you! I will recommend anyone to go here & not convince of where you live. Remember they work off of commission!

Their good

I have never ever made a complain about this Location before. I do now. I think the sales person there is new. This sales consultant has some attitude going on. She does not like to be ask questions and does not want to answer it. If this woman wants a commission change your attitude. Never again I am going to this location again.

Excellent customer service :) Rick went above and beyond to what customer service really is & for that, I’m really thankful.

Today had to wait about a total of 10 minutes to get help. After about five minutes the sales rep. acknowledged me and said they would be right with me.
Beau helped me to unsubscibe from the AT&T Navigator app. I learned my lesson not to play around and subscribe to anything! lol

I was always with AT&T– cingular— AT&T… whatever it maybe now they are still my carrier. I took a visit here a few times but I always forget to take a dang picture of this place. I kinda didn’t want to write a review until there was a picture instead of an orange picture but whatev someone will eventually!
Thats besides the point. I took my parents here because they wanted to jump on the bandwagon and get iphones! Yep my parents are near their fifties and they want to stay update with the younger generation. My dad has always been update with technology but my mom she is another story.
As we get here on a Saturday afternoon there were not that many workers to my surprise. We had to ask someone to check us in and then patiently wait for service. We waited less than 10 minutes to get helped and I explained to our sales lady our reason for being there. My parents don’t communicate very well in English that is why I had to be there to sign them up for a new contract.
She asked if my parents were out of contract with their other carrier and she asked us the basic questions. where do they work, mortgagee information and etc. We were there for about an hour and a half getting everything activated and signed. All-​in-​all she was wonderful, she explained all the benefits and their plans and what they expect to pay at their next billing cycle.
I would definitely go here again because of their customer service. We didn’t feel rushed through the whole process and she was very helpful the only thing is I forgot her name! Whoops… And you do need to come in at a certain time because as we were leaving the place was packed with customers.

I had boycotted AT&T for more than 10 years because of an experience I had when the company had a Group event at the Westin Maui. Long story short, one of the attendees did not like his room and I was the 1^st person he saw behind the front desk so he threw his room card at me. My daughter convinced me to give them a try again because I liked her iPhone. Well, I did switch about a month and a half ago. Of course I love the phone but 3 days ago I stopped getting service to the phone. I went in to the Waipahu AT&T store yesterday and had excellent service. The team there are great even when they are all busy helping other customers. The 2 associates at Customer Care have great customer service too. They tried several things to get the phone to work correctly. But today, I still have «no service». But, I have had wonderful customer service! Looks like it’s the Apple store in my near future to address the phone issues! Thanks AT&T!

I’ve been a «valuable customer» for quite some time now… about 8 years?
Anyway… it was time for me to upgrade my iPhone first gen. I visit the display counter and see all these touchscreen phones side-​by-​side. No one comes up to me offering any assistance.
I begin a game of Plants vs. Zombies, my favorite app on the iPhone. About five minutes pass and still no one. Whatever.
I decide to test out the ‘face time’ phone calls. My boyfriend and I call each other on the two iPhone4 displays.
I have lots of questions, mind you, and still no one is «available». I’m a potential customer of the newest iPhone. C’mon!
I visit the cashier stand and ask the Asian guy with the goatee (I can’t remember the name I read on his name tag… I’ll visit one of these days just to confirm) seems like he’s not busy so I ask him if he is available and his response was, «I’m busy with an account. If you have a quick question, I can answer» then I tell him, «I just want to purchase an iPhone since I’m eligible for an upgrade» and he tells me, «Well, that’s a NO then».
Tsk. I tell my boyfriend that I’d rather purchase it online because our presence there was as if we were inexistent. Then I hear the Asian guy tell his co-​worker, «The girl in the dress & sunglasses wants an iPhone»… so ‘Alex’ offers assistance and takes down my information.
He was very helpful and made the process very quick.
One thing that I was disappointed in was the question he had asked as soon as I was done signing agreements and swiping my credit card, «Would you like your phone shipped to the store or your house?» Really?! I couldn’t have my phone right away?
I figure– being the exclusive vendor for the iPhone that they would have it in-​store. Okay… I wish they had a sign or mentioned it in the very beginning of the purchase procedure.
*Insert big sigh here*
It will NOW take another 72 hours. I just got an email confirmation on my shipment This sucks.

Small but convenient. Got my iPhone from here. Kamuela always gives good service. And he goes to HPU :)