Mechanical Service Co

Worst company I have ever dealt with. They did not fix the original problem and created a bigger problem. They are not held accountable by their work, I would never recommend them to anyone.

This is the worst company I have EVER felt with. My ceiling in the living room started leaking and dripping water so I called my home warranty and they assigned this pathetic company. They call my husband and spoke to him. My husband told them no one was home. She had a appointment that day. I spoke to my husband and had my father go immediately to my house. So my husband called them back about 10 minutes after he had spoke to them and someone answered the call and he told them there was someone at my house. In the meantime water starts spewing out of my utility room so it became a serious issue. I called to tell them I needed them faster. The woman who answered the phone told me that she never spoke to my husband. So in other words pretty called him a liar about calling back 10 minutes after the first call and we would have to wait until the morning… really my house is flooding and I have to wait until the morning. After all of this come to find out my husband had spoke to someone. It was their answering service and they failed to pass the message along to her so we still had to wait. To sum it up their answering service failed to do their job and in turn we had to wait. The lady I spoke to was whinny and more worried about how I was speaking to her at this point… really… My house is flooding and she’s concerned about my attitude… who wouldn’t have a attitude after being told «sorry mam you will have to wait until the morning». Flooding house… I wouldn’t let this company work on my leaking water bottle. They should have thief business license revoked. Pitiful… Pitiful…

I have used MSCO for years with what I consider awesome results. This review is not compiling past work, but simply for plumbing work completed today at my home.
When scheduling in the work I got what I considered an idea on pricing and was quoted a $ 125 tune up to check out all plumbing needs and gave a laundry list of things to inspect that appeared to be written down. No additional info was forth coming on pricing, but I expected parts to most certainly not be a part of it.
Scheduling was completed and a quick turn around of a few days. A window was given and an advance call was provided before the repairman showed up which was great. The only plumber now on staff with MSCO is Todd who has been to my home previous times.
He came not knowing any of the items that supposedly were written down by Sam in scheduling. I can understand confirming, but why did I go through all of the items to get a quote and he has no idea why he is there. I had mentioned issues with possible parts that luckily he did end up having on the truck.
Todd completed the work in a little over an hour and all turned good until the price was revealed at almost $ 300 for 1.15 hr work, a drain clean and minor parts. That to me is gouging and again not represented by what was provided in a quote to obtain an area of price range. I’m not blaming the tech, but the company itself. They do offer an annual plumbing contract which would have been more economical in this instance, but it was never discussed when scheduling in the work and acquiring a quote.
So in an effort to get more details about what I think was an obvious miscommunication I called them immediately after the tech left. I spoke with Sam in service. She apologized, admitted no mistake and no ffer to elevate the call to a supervisor. For me this is what brought it down to a 1. I don’t think they really care and it seems obvious in my interaction with the service department. They are a big local company and plumbing is a sideline to their HVAC work.
It is sad to say but I cannot recommend MSCO. The greedy business practices of money over doing what is right was not present in my interaction with them today. They treated an 6 – 7 year customer like a a throw away piece of garbage. Even more sad is a front line service person that gets an hourly wage and is the face of the company did not think to get a supervisor involved to stand up for the company. My assumption is some smoothing out a volatile situation would have occurred but there was no opportunity for it.

Have used their service for about 10 years. Pay them for annual maintenance. They came out for spring maintenance and said one of our AC units needed freon and a $ 200 part. Paid for it and they were to come out and install the part when it came in. A couple of weeks went by and we didn’t hear from them. Called and they were like oh yeah. They came out to install and NOW they say the motor is burnt out and we need a new one for $ 500 (we had not used it since the inspection) So why didn’t they find it during the inspection??? I may have decided to buy a new unit instead as the freeon was not cheap. VERY disappointed.

I have an older house and I used this company because their number was on the thermostat, thinking they would know more about my system because they previously did the upkeep or install. We had a blower motor go bad. The technician knew what he was doing, no complaints in that regard. But the price gouging for the parts was astronomical… 300 $ motor was 900 $…15 $ capacitor was 65 $…plus dianostic 85 $. I called the company because I had to pay the technician once the work was done. It was not a mistake. Just taking advantage of people durning the winter is common business practice. I kindly told the rep that we will not be doing business again. This is totally my fault, I should have done more research. But when your family is cold and a winter storm is on its way we do what we can.
MSCO we will not use you again.

Finally after two months, I get MSCO back into the town house to repair what was done last year. What a mistake.
He said I need a transformer and the part cost $ 215.00
I need heat, so I said fix it and we can discuss cost. I went online and found the part MSCO was installing, and retail price was $ 10.95.
I asked the service tech to leave. Paid him for his time and that is all. Never say never, but to this company NEVER.
Do you like that mark-​up?