Jackie Ellis Dunbar-RE/MAX Alliance

I wish I could find the right words to describe Jackie and Steve for an online review. I have worked with them for years and have known them even longer. The below review is one person’s point of view in which they’re entitled (but we always know there is two sides to the story). I personally have seen them work to the bone for their clients. I have seen them lose sleep for their clients. I have seen the weirdest and toughest balls get thrown at them during deals and they catch them and handle it! There is hardly one deal that goes by that they don’t jump through hoops for and THEY KNOW WHAT THEY ARE DOING!
Jackie and Steve have been doing real estate for so long there isn’t much they haven’t seen and they have the knowledge and guts to go to bat for who they work for. I have done a lot of deals with Jackie and Steve and therefore come across a lot of agent styles. I wouldn’t want to work with any other agent when it comes to buying, selling or renting my house. I just know Jackie and Steve would get the job done right! I have seen it time and time again.
Jackie and Steve know how to price the house right to get the fastest response and meet appraisals. They are conscientious in recommendations when buying and in contract negotiation. They have the knowledge and experience to get the homes sold or to handle property management!
Contact them — you will not be disappointed!

BEWARE! Do not do business with them. Ditto on renting nasty homes and getting them back in better condition and keeping deposits. Anyone interested in a class action lawsuit?

We rented a house from Remax, Steve and Jackie Dunbar, and the house was nice, but a bit older, in a Very quiet neighborhood. We had some issues with a leaky roof, two places, we requested the leaks be repaired and Remax sent a guy out to do the work. He said it was all taken care of. It rained heavy not too long later, it started to leak again in the same area. We notified again, roofer came out a second time, said again it was taken care of. Eventually we bought the house and had an understanding since we had reported the issue the Remax had sent the roofer out twice that the issue was in fact fixed.
As we progressed through the buying process Jackie Dunbar specifically lead us to believe she was representing us in the close and acting in our best interest, told us not to get a home inspection and that all issues were taken care of. We still had issues with the roof, and they sent the same guy out, he told my wife the pitch of the roof and the way the shingles were meant the leak would persist. And did minimal work at the direction of the Dunbars
I eventually got up on the roof and found an area of rotted wood. I contacted the Dunbars in June to see if the roofer, who never did the work correctly, could come back out and actually fix the roof that he was paid to fix. No response from the Dunbar team. I just wrote them yesterday, a little pissed off that I have a leak now on my couch. I fixed the other area myself, but to tear out the rotted wood and repair this other area is a bit out of my expertise. I was a little nasty, but not as nasty as a guy who was screwed over by the Dunbars for over a year at this point. We went back and forth, but Jackie Dunbar SPECIFICALLY said she is doing nothing to rectify this. Now I have the wood, felt paper, nails I will get the shingles they could send a guy over and probably clear this up for about $ 100, but they are refusing to do that.
If you are in the Virginia Beach area, do not do business with these guys. It’s just tacky what they are doing. They are telling me buyer beware, but really just beware of them and their handymen. This guy did nothing on this roof and we are stuck with it. And when confronted on this issue, they tell me its not their problem we should have been worked it out in the close. But I was under the impression all known issues, had to be fixed before closing on a house, and that a loan should not have been put on the house with this repairs not taken care of before closing. Maybe I am naïve. Bottom line, don’t trust the Dunbars.
Update as of ⁵⁄₁₅. Mrs Dunbar called me out of the blue today and threatened legal action for my post, so since it was brought back up I thought I would update. She had called me to threaten me with defamation of character; she emailed me twice, and ranted and raved at me to end this sabotage of her business. She said I cost her one customer, but sold 50 houses last year. It sounds like she is doing ok to me.
Since she has become aware of this post she has done nothing but harass me and try to cover this up, having other people put overly positive responses to her name. Everyone I told this story to, and since it has come back up I have told a LOT of people, anyone who knows her has had a bad experience. Well everyone except for the three people who just signed up for Unilocal and put 5 star ratings on their dealings with Jackie Dunbar and Steve her husband.
As far as I am concerned I personally would not trust them to do business with again. I would not rent from them, or buy from them again.
If there are any questions about my claims I can back the details up with emails to the Dunbars and receipts of the work that they claim was done.
In the end I did get my roof fixed, it cost $ 1100 and was done be a very reputable man by the name of John Mentes. He did an excellent job, removed the rotten wood, replaced the one entire section of the roof and the leak has long since stopped.