The owners are relatively nice and personable. I didn’t have any issues with moving my stuff in and it seemed pretty straight forward. However, my main issue is that they do not clearly explain the catch to the«free truck rental with move in» policy. The catch is that if you want to take advantage of the«free truck rental» you have to be moving your stuff out within 15 Days of storing it which is pretty unrealistic as most people get storage units to store things for an extended period of time, not just 2 weeks and if you decide to use their truck anyway you will end up paying more than for a typical U-haul truck. If you decide to use Jack Rabbit to store your things for an extended period don’t expect to get the free truck. This is falsely advertised all over their store and I can’t stand false advertising!
Dan B.
Place rating: 5 Washington, DC
Very impressed. I wouldn’t think I could be impressed by a storage unit, but in the hectic situation of moving it was a welcome surprise. Their property was clean, and the units dry. I was especially glad to see they had actual ceilings in the units instead of that spray insulation that falls everywhere. The management staff, Roger and Martha, were very nice, personable, helpful and clear about everything(hence, this glowing review I’m writing). I’d put down a tarp in the unit to keep my stuff dry from the concrete condensation, but I don’t think I had to since the units themselves were so dry. I also got a truck from them for free on move in. It was a great deal. Plus, when I got my stuff out after about a month and a few days, I was very excited to find that nothing had any sort of storage or mildew scent. The last place I went to, I had to wash everything in vinegar and water to get the smell out. There was a little pollen dust on some things, but I think that was blown in, under and up by a leaf blower. Besides that, it was a perfect experience. Great location too.