Wood’s Service Center

After having my car die on 581 I was lucky enough to have Wood’s Service Center recommended to me. After calling Woods, the tow truck arrived within 15 minutes. After having my car looked at the next day, I was thankfully informed that Nissan would cover the costs of my new transmission. I cannot express how wonderful Wood’s Service Center was to work with. They were compassionate about the situation I was in, as well as knowledgable about what needed to be done with my car.

My first experience with these guys happened today. After a very disappointing trip around town to get an oil change, I stopped by Wood’s in Vinton. I had seen the name, but hadn’t heard anything about them. I made the across-​traffic turn and was pleased that I had made them my last ditch effort for the day. Realizing that it was late and that it wasn’t the best way to get on the good side of a service tech, I walked up to the counter and asked about the oil change. The first person I spoke to explained that most of the techs had been released for the day, but went to see if he could find one. When he returned, his demeanor was that of, «here I go to break the bad news…,» but returned with, «I’ll do it.» As a military guy who has watched so many service related industries fail from watching the clock, I was nearly in shock. I was actually on the phone, when it was said, and the other party was as surprised. Needless to say, the guy took the car to the back, handled the oil change (w/​or w/​o help) and had me back on the road. Oh, did I mention that the price wasn’t a $ 7 cup of coffee either!!! Yup, even that was consistent with what I had previously seen advertised around the area. I apologize that I can’t remember the guy’s name, but I am sure to have it for the Unilocal universe when I am back over there.
**whispering, «We military guys wouldn’t mind if you considered a military discount, either. I’ll be back anyway.”**
Thanks for the assist today.

Incredibly friendly service! Shop manager Kellen is on a first name basis with very customer creating the trust that we all look for in auto service. I made my first visit yesterday haven recently moved to the Roanoke area and not only did I feel warm and welcome, I got lower price quote on my service needs. I’ll differently be returning to Wood’s for my future automobile problems… but of course not TOO often I hope!