Koons Tysons Chevrolet/Buick/GMC

Everything went wonderful as always. The advisor, William Appel, immediately came out when I arrived, welcomed me and processed my appointment in quickly and professionally. He kept me up to date and let me know when the work had been done. Koons should feel good about the advisors they have. I’ve always been impressed and this time was no different.

3^rd car I bought from Koons Chevy at Tysons!!! Always a great experience. Ask for Chris Frederick, he is upfront and honest about everything, truly a class act.

Perfect experience !! Could not have been any better A +++++

I feel like mon issue for my Suburban Chevy 2014 will be resolve especially when Shane U. Koons Tysons Cheverolet/​Buick/​GMC responds to my complaint, and also when I talked to him over the phone.
He was really nice and professional, he told me he needs a time to figure out what’s going on with the sales manager first, and he will get back to me.
now I have a litle bit of hope.
Thanks Shane U.

MY NEW 2015 TRAVERSE CAUGHT ON FIRE BY ITSELF WHILE PARKED!
I drove my brand new 2015 Chevy Traverse for 2.1 miles to work on Nov. 16, 2015, parked it at work, within 15 mins the car caught on fire! Fire dept had to put the fire out. Totaled. Car had less than 7,500 miles, had been at the dealer’s maintenance for the 1 yr old maintenance 10 days before (see review of that below) and my car caught on fire.
The insurance company just wants to pay GM of course and wipe out the loan, which is great. Talked to several people at GM and they tell me they can’t do a thing for me. I want to be made whole. My 5,000 deposit, I have made 3 car payments for a car I no longer have (burned down) and I have rental expenses. Who will take care of the customer, me?
I have been more than patient with this. Talking to several people everywhere, didn’t want to get an attorney but I’m left with no choice.

This is for the service department. I was told that my brake pads and rotors needed immediate replacement and that the car would not pass inspection. I was quoted more than double the price to do the same exact thing at Jiffy Lube. Turns out after Jiffy Lube inspected the car, I don’t even need to replace the pads or the rotors for another 8k to 10k more miles. I would never bring my car back here again.

Super easy and quick! Thanks to Koons service department!

Having tried to get my GM recall taken care of by Ted Britt Chevrolet (where I purchased my 2011 Chevy Malibu) and the Service Manager, Brent, not showing up for my appointment, I decided to try working with Steve Wauldron at Koon’s Chevrolet Service Department in Vienna, Virginia, based on the feedback on this site.
While working with Steve was a solidly professional experience, I had major issues with Rebecca who took my initial service order including: 1) not identifying Steve as my point of contact, 2) not capturing all of my service requests on the electronic ticket, and, 3) not being able to give me clear and accurate directions as to where Koon’s Chevrolet Service Department was located (which is hard to find if you’ve never been to Koon’s).
The good news is that Steve kept me consistently informed about the progress of my repairs, carefully explained the recommended additional service required and answered all of my questions patiently and professionally. I would strongly recommend that you request Steve as a service representative if you want to feel comfortable working with a Chevy dealer on your service issues.
On the other hand, if you happen to get Rebecca as the person taking your service order, immediately request another person to speak with. Rebecca also happened to be the person who checked me out which provided me with the opportunity to let her know that I was not satisfied with how she handled my service ticket and request for directions. Instead of apologizing and thanking me for the feedback, she looked down and said nothing. This reaction found me repeating everything again and getting the same response. She never even thanked me for the $ 322 payment she processed.
As a reminder to Koon’s, getting service at a car dealership is the most expensive place to service a car. While Steve explained to me the level of training and certification and the cost of state-​of-​the-​art tools and machinery costs, I can fully understand the higher prices. However, given that this is the case, a company like Koon’s needs to carefully ensure that every client-​facing employee understands the critical customer service role they play in the customer experience. Clearly, Rebecca was not screened and trained appropriately to serve in this type of role!
Having said all of that, if it hadn’t been for Rebecca, I would have rated my experience 5-​stars.

I live in DC and took my 2014 GMC 3500 to Koons for service and repair (water leak from cab light) because of great reviews. I was not disappointed, great customer service, very professional, and did the job right. I will use them again even though they’re about 45 minutes away and I have GMC dealers that are closer to me.

I got a Chevy Malibu in March this year. Harris Durrani was determined to get a sale out of me even after my set price of what I could work with. I was told that the «wow price» was non-​negotiable. Even after negotiating, they managed to still up the price even without warranty, maintenance package, etc! Since I was in between two dealers Harris promised that he would include 2 years of oil-​change and tire rotations as an incentive if we went with them for the sale. After 3 ½ hours of negotiating, cruel jokes, and slight irritation from Harris (it was 9:30pm) I was sick of the whole process and bought the car. Harris jokingly offered to buy us some Mc Donald’s as if he had accomplished something great. Since this was my first car buying experience, I sought to be diligent in reading my contract but I didn’t know how to read a automobile contract. Thats a weak point that they targeted.
Not even a month later, the automatic locks on my car stopped working, the battery died (which they said went through their koons inspection), there’s a leak in the sun roof that seeps into the tan cloth interior, the traction light comes on, and a few other things.
Thank God for my father who assisted me with the purchase –we fought for some of the repairs that Koons obviously did because they were quick fixes and because they did a lousy job in inspection. But… I guess they got tired of putting work into a car that should have passed the inspection that they so claim they perform on new-​used cars.
I remember calling Harris back about the oil change and tire rotation and wanting to get it done to my car. Not looking to spend anything. He somehow says that he doesn’t remember talking about it! And since he didn’t put it on the contract and I didn’t make sure that he did because I was relying on his word, I lost on that end.
Obviously, this is a commissioned based business where customers are lured in by the pleasant personality, sales-​man charm, and sweet as honey offers. But, all of that goes out the window once that contract is signed.
Word of advice, make sure EVERY offer and promise is written down on that contract. Don’t be afraid to walk away. Make sure you have food and water to drink because wisdom and common sense gets distorted when you’re body is in need of food/​water. You have the power to say NO. Sales is a emotional driven career so everything is used to be a tactic to get you to make haste decisions.

Dropped my 2011 Yukon off for maintenance and Carlos took great care of me and my car. Recommended Koons to all my friends.

This review is for service. I have been bringing my car into Koons for service for just over two years, and the service has been excellent. Reminders, via text and e-​mail, come to me to confirm appointments. The service represenative is very mindful of time issues and keeps me apprised of how the work is progressing. The waiting area is wi-​fi enabled, and nice and clean, so it is just fine to be there while the car is being worked on. Snack bar completes the picture. I really don’t mind getting the car serviced. Wait, did I just say that?

This review is for the Service Dept for Chevy — I brought my Traverse in recently (made an appt online over the weekend) for an oil change and tire rotation. I was in and out in less than 45 minutes and everyone I encountered was friendly and helpful. No issues.

I arrived at my appointment with a fast check in and I only had to wait about 30 – 40 minutes for my oil change. I was expecting to be sitting there for a while but they did a quick job and got me out there fast. On top of that… they washed my car without me asking to do it. That was a special surprise! Love the service!!!

This is a very negative review of Koons Automotive 8201 Leesburg Pike due to the the scam tactics they use to attract customers. The flyer CLEARLY showed that I had a winning flyer for $ 500 cash. NOT !!~ Just a total ruse to get stupid folks like me to show up. I do expect to carry this vendetta further, most likely TV Channel 7 or any others that may be willing to expose a real scam. SHAME ON KOONS~!!!

Brought my car in to take care of an issue that ended up being covered by warranty. While in there they also did some pending recall work. That part of the work was apparently completed correctly but I say «apparently». First thing I noticed when getting in to my vehicle was the check engine light was on. Really?! Why would you return a car to me without addressing the check engine light? Makes me wonder how through and detailed orientated the workers and their QA department is.

Beware this place. We are fighting an epic battle for a warranty repair for our GMC engine and, as it turns out, the Koons service folks have not been telling the truth to GMC to get the repairs authorized.
Our 2012 GMC Terrain is burning oil at an alarming rate. And, we have to bring it in every 500 miles to have them dump oil in and tell us this is normal. The first time I brought it in for the oil consumption test, there were 3 others in the lobby undergoing the same test. Does this sound normal? No! My engine should not be running out of oil between oil changes.
We had to go through GMC corporate and when they investigate our history with Koons, it turns out the service department here hasn’t even been keeping the necessary service records for our oil consumption tests.
This place is not a trustworthy repair shop. And, they obviously do not stand by their warranty or repairs.

I wanted to buy a Z06 corvette and after wasting my time at Manassas Chevrolet, Lindsay Chevrolet and Jim McKay Chevrolet I finally went to Koons and as recommended by another Unilocaler I asked for Mark Gomez. He was great!!! He quickly answered all my questions and placed the order for the car. I highly recommend Mark!!!
Mark asked me for my email address so he could notify me about the car. I gave it to him and requested it only be used by him. So far I have gotten about 5 emails from Koons. One of them requested any comments so I commented I did not want to get further emails from them. Then I got yet another email where I was able to unsubscribe. I unsubscribed but was not too surprised to get yet another email from there telling me I could join the Koons group. That email ended where they said they respected my privacy but had no unsubscribe on it. I opted out on the OnStar for the car as it seems pretty useless to me and there is a monthly fee involved and I got an email from OnStar telling me in disbelief that I had somehow erred in opting out and this was a second chance to sign up. I unsubscribed from that. The moral of the story is don’t give out your email address or you get a ton of unwanted emails from Koons not to mention them slapping a Koons sticker on the car after I requested them not to.

I completely recommend Mark Gomez, salesperson at Koons. He delivered on everything he promised my wife and I. We are very, very happy with our Acadia.
Aftercare is also exceptional. The service department is timely, communicative and do everything they can to offer the best experience to their customers. I had made an appointment to drop our vehicle off for routine maintenance. I showed up and asked if I could wait instead of drop off. They had me in and out in less than an hour! WTG Koons — all around!!!

My husband and drove all the way up, from Fredericksburg Va, to get a used 2013 cadi srx (suv). The salesman was wonderful but the manager (can’t recall his name right now) was awful, rolling his eyes, making faces.
We made a nice offer and did our homework. They didn’t even know what car package they had. They had it listed as one thing on their web site but the actual info on the car was different. So, he replied «for this reason, I should raise the price, not lower it, this is our „wow“ price and that’s that.»
As we left, I called the salesman back. He said they may only lower it 500 at best. Well, it just showed up on «car guru» for about two grand off that price. We went to NC and got a similar one, but one level up, for a better price.
If you get the manager here, that rolls his eyes and laughs at you, just get up and leave.