Homefix Custom Remodeling

HCR is a fantastic exterior remodeling company! Their customer service is extraordinary. They are willing to work with you and help alleviate any issues you are having whether financially or with questions regarding the products/​equipment they use. The Director of Roofing Operations Matt Kavanah is extremely knowledgeable and provides customers with the attention and care they deserve. I would recommend using this company for any and all projects related to exterior remodeling!

If their sales force is indicative of their overall service, RUN AWAY from them if they ever solicit your business. I offer my opinion of our recent experience. My wife and I had the displeasure of meeting and getting insulted by one of their regional sales manager. He made the comment that he is not like a used car salesman. He is right, car salesman do not insult their customers.
The young man arrived and went through his well-​practiced sales pitch where he mentioned that the company is doing well as they have opened a third branch in Newport News; longevity of company (since 1990); great reviews on Angie’s list and the Better Business Bureau (BBB).
After my experience with the regional sales manager, I can only wonder how and why?
Prices seem to be a bit on the high side, but discounts after discounts were added to entice an agreement — when I deferred making a decision, the hard sell started. First why not take advantage of a great opportunity? This is only a one time deal that will not be offered again? Twelve months with no interest… still no agreement. Then the insult began — I was asked why not? Does it not make sense? He commented and asked, «I don’t know why you don’t take advantage of a great deal.» When I concluded by repeatedly stating, no thank you, the regional sales manager added further insult, by making the ridiculous offer of $ 300…of course I declined. If I said yes, I wonder if he would have actually honored it? Probably not.
So, I noted that of 65 sales personnel that are employed by the company, we were «honored» and insulted by a regional sales manager. Why do I mention that the young man was a regional sales manager? Well, if he is a regional sale manager, does it mean that he excel in the practice of pressuring customers to purchase their products and service? If his demeanor and sales tactics epitomizes the company, I highly recommend that you RUN AWAY when you see a door advertisement/​door hanger or solicitors from HCR.
Our experience with HCR was a thorough waste of time and has tainted our opinion of young men and women soliciting for home improvement services.
So, we will not utilize their many available services because of the actions of the regional sales manager who acted as a spoiled kid who was told, «no.» I do not know if the product and service that they provide is as advertised because I will not contract with them. As a customer, I have the ultimate power and I declined.

Two very pleasant men came by my house and let me know we could have a free estimate done on our roof. I told them we weren’t planning on having it done soon, but it was on the radar, so I agreed to have someone come by & give an estimate which they said would be good for a year.
The next day, a salesman came by. I let him know that we weren’t planning on having the work done anytime soon, but I was definitely interested in the free estimate, as we were going to have it done in 6 – 10 months. He let me know that if he gave me an estimate, it would be wasted if I wasn’t planning on having the work done immediately, as this would count as my ‘initial’ visit and there was a deal he can only give once. He emphasized that he was a manager, not a regular salesperson, & could give save us $ 6−8K, but I would have to make a decision on the spot. He said the discount was contingent on writing positive reviews on review sites (i.e. Do not trust these positive reviews!). He said that if I got an estimate that was good for a year, it would not include the discount & it would be a complete waste. He said I needed to reschedule my ‘initial’ visit. I told him I just wanted a ballpark estimate & he literally told me to Google roof replacement cost.
After the visit, I got a phone call from the company asking when I wanted to reschedule my appointment. The salesman apparently told his company that I wanted to reschedule ASAP for when my husband was home!?! My husband was there, but he was sick & asked me to talk to the company & report back with the costs/​options.
If you tell a customer that you will give an estimate valid for a year, you need to honor that! I am not one to fall for high pressure sales tactics and I find the entire interaction completely shady. When we have our roof done, it will definitely not be with this company! Buyer beware.

I just had my home’s windows replaced by the folks at HCR. At twenty-​five years of age, the originals were far past their reasonable lifespan and it was definitely time to do something about them. Conveniently (or perhaps presciently), an HCR door-​to-​door sales group was in my neighborhood a few weeks ago and knocked on my door. I typically try to politely thank solicitors and send them on their way, but the young man who was there from HCR didn’t come across as the usual «pushy because I’m overworked, underpaid, and under quota» type. I decided to go ahead and schedule a home demonstration; if nothing else, I would have materials to use for my research.
Let me take a moment to comment that every single interaction I’ve had with HCR’s employees has been pleasant. Everyone has been professional, polite, solicitous, and eager to help. Although I’ve seen comments online to the contrary, my experience has been uniformly excellent and commendable.
The gentleman who arrived to demonstrate the product line (and hopefully make a sale) was punctual, and like the rest of his colleagues polite, pleasant, and professional. He explained up front that he was new to the company and I was his first appointment; I appreciated his candor. The demonstration did end up taking quite a bit longer than originally planned, but at no point did I feel pressured to choose HCR or inclined to ask him to cut the demo short. I found it quite interesting and educational, in fact, and I appreciated that I was given a lot of information on the entire range of products (HCR sells Slocomb windows) instead of pushing me toward the most expensive option. As it happened, I did eventually choose the high-​end line, but it was based on the strength of their offering and my home’s needs for better temperature control because of its location on the peak of a ridge.
I am one of the many in this area of the country forced to live under the thumb of a Homeowners Association, so I was required to beg for their approval to replace the cheap, leaky, and ugly original windows that were installed in all of the homes in the development. HCR’s representatives were cheerful and patient during the supplication phase of my purchase and offered to supply anything the HOA demanded to help smooth over the process. Thankfully, the HOA agreed that I would not be committing the unforgivable sin of making my house stand out from the crowd, and HCR sent a gentleman to come take final exacting measurements of each window space before sending the order in to Slocomb. Each window was custom-​built for the space in which it would be installed, to ensure that as tight a fit and perfect a seal as possible could be made.
A few days ago, I received the call that my new windows were ready. To my surprise, the installers could come almost immediately! They arrived punctually and set about the process of replacing the old with the new straightaway. The HCR installation team – four people in my case – were HCR employees, rather than subcontractors, and exemplary in their professional demeanor, speed, and efficiency. Each room where a replacement took place was left as clean, if not cleaner, than its original state. The area outside my home was left equally spotless; one might never have known that there had been a team of busy men working on the place.
The final part of the process, after all the new windows were in, was to educate me on how to use the new equipment. Unlike the low-​grade original windows in the home, the new Slocomb windows integrate superior security features and both sashes are fully accessible inside for cleaning and maintenance. After all was said and done, the team loaded everything up and went on their way.
As you might imagine from the length of this review, I am extremely pleased by the product and my experience. I think it’s rare these days to find a business that operates as respectfully and pleasantly as HCR has with me, and I will definitely recommend them to all of my friends and acquaintances.

The HCR Group installed our roof in record time safely, effectively, and efficiently. We were originally scheduled to have the roof installed on the 20^th. However, a small snow shower came through the night before. In best interest for safety the job was pushed to the 21^st. Recall that on 21JAN2016 the east coast experienced Jonas! Matt Cavanaugh, Roofing Manager, sent out extra staff to ensure the roof was quickly replaced. Overall the team did an outstanding job. Kudos to the team and kudos to Miguel Cangas, Matt Cavanaugh, and Mr. Park, the onsite supervisor who kept me continuously informed of the progress and status. Mr. Park on multiple occasions was up and down the roof/​project ensuring he had first hand look at the job.
Thanks!
J. Williams

DO NOT HIRE! The absolute worse experience. Stated out soliciting at my door. After deciding to see what they have to offer, I invited them into my home. The next thing you know, it turns into a high-​pressure situation. 2 hours later, I wanted him to leave so I could go on with my life.
Exactly the same as others’ reviews; «we were doing some work at your neighbor’s and thought you may need new Windows…» Also, what is this BS about must having all members of the household present??? You are not in a position to require anything from me as we just met. Completely unethical, inconsiderate and rude. Not to mention; sketchy and shady.
Google them and you’ll end up with nothing but the same flyer he kept showing you again and again. Long story short; I decided to go with them and see where this goes.
I was promised 6 – 8 weeks for the Windows to be ready. 13 weeks in and nothing has been done. I email 5 times and I get no response. I call and the guy says, «we are waiting on a couple more windows to come in.» This phrase was stated to me twice after calling 5 weeks in then 8 weeks in.
It is 2016; everyone communicates via email. I don’t have time to call you nor i have the patients to chase after you. I am the customer. I shouldn’t have to jump hoops to get your attention. And I certainly don’t have to keep emailing you hoping that one day you’ll answer.
I have absolutely ZERO confidence that this sale is actually true or that the job one day will actually happen. As I stated; 13 weeks in and nothing has been done. I’d go for someone else at this point but I’m not sure if this will have any ramifications on me or on my pocket. I’d hate to have to pay a 25% penalty (which is in the contract) for not going through with the sale. I have a feeling that’s how they operate; by actually making money off of you without getting anything done.
EXTREMELY DISSATISFIED. EXTREMELY DISAPPOINTED. This is no way to do business.

This whole experience made me wonder what these people are actually up to.
It also started with the knock on our door in the middle of dinner time. Two nice young people introduced themselves, and said «We’re doing some work on the Taylor’s house (and points to one of our neighbors). There’s going to be a truck here tomorrow and we didn’t want you to be alarmed.» So I thought, uhm, who are the Taylors? But all right, nice of the young man to let me know. As it turns out, there is no family in our cul-​de-​sac whose name is Taylor, nor did any of our neighbors have any work done the next day. But I found that out later.
The conversation then turned into a high pressure sales pitch for attic insulation. Although I don’t like solicitors, I listened to them because I understand people have to make a living. We made an appointment. One thing that annoyed me was that they required all homeowners to be present at the appointment. It’s rude to come to my house and «require» something from me, and this particular requirement is a dealbreaker for us.
The best part happened the next day. We had a neighborhood holiday party. A few of my neighbors asked what we were having done on our house. Hmmm, nothing that I’m aware of? Well, the «nice» young people used our name to get their foot in the door with our neighbors. We became the Taylors. Even though we had an appointment for an estimate at that point, in no way, shape or form does that constitute «having work done on our house».
As far as the responses to Unilocal reviews go, check out Homefix Corporation on Unilocal.Google it and see which website it takes you to. By the way, yes I dealt with people from HCR. I had their flyer and their phone number, which worked when I canceled the appointment. I believe this is an unethical and deceptive business practice. Yes, I made an error in judgment by giving my name and phone number to them. But under no circumstances would I let a company that endorses a business practice like this do any work on our house.

High pressure sale tactics, relentless door-​to-​door salespeople, late night phone calls… It’s harassment.
We got over $ 8,500 worth of work done through them, and don’t get me wrong, their work has held up so far, and we were happy. Keyword: were. Now, we regret giving them our business because they are harassing us with late night phone calls and still try to solicit on a regular basis, even though our neighborhood has a posted «no soliciting» sign at the entrance of the community. We called to complain, and got a return call from the vice president apologizing for the late night calls, and told us he was going to put us on their «do not call» list.
Well, we just received a call (8:30pm) asking if we’re happy with our windows. Seriously?! These people ignore all requests to leave us the f*ck alone, and are harassing us to the point of forcing us to get the police involved. That’s not how you do business. These people are ridiculous, inconsiderate, and flat out rude.
They will never be getting our business ever again, and we will never recommend them to anyone.

Several years ago, I made the choice to replace my siding and gutters to beautify my home. The Home Fix representative, James Taylor was not only knowledgeable but highly professional. He gave me all the specs of the material and walked me through the process. Once he finished with his presentation, I was sold on doing business with Home Fix. Several months ago around June 18, 2015, Fairfax County experienced a storm that uprooted trees, hail and wind damage and power outages. Many of my neighbors experienced damage to their siding, but not me. True to his word, Mr. James Taylor was right about the durability of my siding. There was not a scratch or dent to my siding. I am just now writing a review because the product sold to me was outstanding, and I want to share my positive experience with those who are looking to upgrade their siding. Thank you Mr. Taylor for selling me on an outstanding product. In an age where people talk fast and give you less, Mr. Taylor spoke slowly and delivered on his product. I will continue to do business with Home Fix and I will personally ask for Mr. Taylor to assist me.