The Park at Fox Pointe

I don’t normally leave reviews on places because everyone’s perception about a property can vary but this place is a dump. The office staff is snotty and it’s an act of God to get someone to answer their office phone. I moved here from California, sight unseen other than what was posted online. My first interactions with the property was through a manager named Lori that left right before we moved in. My experience with her was actually the best I’ve experienced in the year that I’ve lived here. It was known from the beginning that I was relocating from California so I needed to be in on October 1^st without incident. Well on my drive up on ⁹⁄₂₉ in the cab of an 18 wheeler with my dog, cat and everything I owned in the back I got a call from the new office manager, Rhonda, telling me that they had to delay my move in date because the carpet and linoleum had not been installed. In my panic I explained that there is nowhere for me and my family to go and I had a job interview on ¹⁰⁄₂. She was unsympathetic to my situation and basically said «it is what it is» and never even offered to split the cost of a hotel for the inconvenience or anything else. It wasn’t until I called the property management group in a crying fit and explained the situation that she was more receptive in getting my situation cleared up. In the end she reluctantly got in on her hands and knees and helped install the floors (she even indicated at move in that the old carpet was infested with fleas and she had to cover her legs with trash bags. We still didn’t get moved in on ¹⁰⁄₁ and paid out of pocket for a hotel but it did get completed a little faster than she originally indicated.
The overall property condition is poor, when you first pull up by the leasing office the buildings are painted and neatly landscaped but if you take the time to walk around the property you will see the neglect of some of the other buildings with peeling paint, graffiti that has been poorly covered up on the buildings, an old mailbox awning that has been ran into and left with only 3 legs standing and a hazard that could potentially fall on someone (this happened around 5 months ago and still has not been repaired) the construction of the old buildings are starting to go where you can hear every single noise the neighbor above you makes, I «lucked» out and got the neighbor that likes to have «relations» above my head in the living room. He’s not doing anything wrong or excessive it’s just the building construction being bad and pretty awkward when you have a visitor. There is only one trash compactor in a far away corner for the entire property. They took the consideration to place the «poop» bags for your dogs through the complex but left only one place to throw them away, the trash compactor in a far away land. Can you guess how many people actually utilize the poop bags when you have to hike all the way to the compactor throw the feces away? You’ll also notice that the families that share the common areas with you will shove their kids out their doors early morning and the kids will be out in the yards screaming and playing until 9:30 or 10 at night. I’m not opposed to kids playing outside but the number of hours and lack of parenting, when your kid is standing outside screaming at the top of her lungs just to hear herself or peeking in your windows, is atrocious at this place. The laundry is a joke too. People will leave their laundry in the machines for hours and finally a bold soul (me) will go in and move it to the folding table where it will sit sometimes until the next day. No consideration for your neighbors!
Now we’re down to my experience in moving out of this dump. Now that I have a grasp on the area we searched high and low for another rental and we finally found a place that is much better, one of their requirements is a rental history completed by your current place that you live at. The form was sent over and it took 3 calls from the new apartment community and 1 walk into the office to get them to complete, once it was sent they indicated I owed a «balance» which was a shock to me so I gave them a call and spoke with the «lovely» Jacqueline that had an attitude before she ever answered the phone. I was not rude or snotty to her just simply asking why there was a «balance» because I had no knowledge and wanted to get it cleared up. Instead of her flat out saying it was for the rent that was due as of the 1^st of the month (which was NOT technically due for a few more days) minus my overpayment in rent all these months (that I wasn’t aware of) she talked in circles and never answered the question so I finally asked her if the form is resent (this was now after the 1^st of the month) can it show a $ 0 balance. She said yes, so I had to provide her with another form to complete. At this point she’s just blatantly rude to me and my boyfriend and all but refused to send the form over in a timely manner