Acura of Valley Stream

ZERO!!! On November 27 around 5:30pm I went to Valley Stream Acura to inquiry about leasing an Acura RDX 2016. We were assisted by Howard K. a Sales person. When we were talking about the price Howard assured me that the price he gave me was the lowest price I can get for this car. He assured me that ALL Acura’s offer the same price because it is set by the «Corporate» office. I asked for better price and he kept telling me he was unable because it is simply did not exist. In addition, I asked for free oil changes, since I got them with my previous car (Mercedes). He also told me that Acura does not offer. After going back and forth several times he gave me one. I agreed to the credit agreement because I believed that it was the lowest and best deal that any dealer can give me. I believed Howard and his finance manager Tony. The next morning, less than 12 hours later, I went into another Acura dealer, Island Acura. They immediately offered me the same car, same color, same ‘tech” package for less money. In addition, they were giving me a few free oil changes WITHOUT even asking for it. The sales person at Island Acura, John, called Valley Stream Acura around 10am and told them that I was cancelling the deal and I was going to pick up my $ 100 deposit. On my way to Valley Stream I called just to makes sure my deposit was ready and was told the money was in the safe and I have to pick it up on Monday when the manager is on duty. On Monday, I called Howard to tell him I was on my way and he said I WILL NOT get my deposit back and anyway they sent the money to «corporate». I asked for a manager and was transferred to Tony in the Finance Department but the call went to voice mail. I called several times and my husband also called several times only to be hung up on or transferred to voice messages. I sent emails to Howard and never received a reply. I called the «corporate offices» and they told me it is between the dealer and myself. The deposit does not go to the corporate offices. I am requesting my deposit back of $ 100.00. Their credit agreement was not as promised I received a lower price at another dealership within a few miles of each other. The deal was cancelled less the 12 hours after it was made. I have complained to the Better Business Bureau and this dealership never bothered to answer the complaint.

I am a new Acura owner since March. Steve V at the dealership was fantastic but unfortunately after that it all went downhill.
My care isn’t even 4 months old only 3800 miles… I have brought it to the service center twice and they can’t fix it.
They don’t have their act together there in service… I have had to call them every single time and they have made it seem like I am making this up.
I have reached out to Acura client relations and they agreed with the service center.
I even reached out to the dealership general manager and after telling him what was going on… tony never even called me back.
I feel like I was being ignored and nobody was taking me seriously… maybe if I was a man I would be treated differently.
I will never ever come back to Valley Stream Acura because of this and I will make sure I let all my coworkers and friends know not to come here.

I have never been a «customer» of Valley Stream Acura, but I need to compliment them on the way they assisted me with my Honda.
Last December, while driving my Honda Civic Hybrid home from work, my IMA and Check Engine lights both came on. I knew the IMA light was linked to the Hybrid charging system and immediately searched my GPS for the closest dealership location, which turned out to be South Shore Honda. (They suck!)
While driving down Merrick Road towards the dealership, I saw the Valley Stream Acura sign and assumed it was a Honda/​Acura dealership and I pulled into the service department, where my engine promptly died. To my chagrin, I was told the Honda dealership was a few blocks West. Seemingly with no other options I asked if they could contact the Honda Dealership to tow me since the vehicle was inoperable. Without promoting, they contacted their service manager who — with a technician — attached a computer to my car, quickly determined that the IMA charging system ran my regular battery dead AND they charged my battery enough for me to drive it to the Honda dealership and then they REFUSED to take any payment! They were courteous, professional and so generous that I actually returned a few hours later with a bakery cookie platter as a way of saying thank you.
As I said, I have never been a paying customer, but the people here are immensely friendly and professional and if I was ever in the market for an Acura, I would come here first.

When I bought my first acura at valleystream and had it serviced here, courtney always took the best of care of my car! I never had an issued with the service dept. They have always been on point. Now, I bought my second mdx and I’m sure the experience will be as pleasurable as the first!

Great service. Manager Mike runs things smoothly and professionally. I will come back to their service.