Promenade at Town Center Apartments

Horrible. I did not have a working refrigerator for nine months despite 6 maintenance requests. I had to buy a mini fridge which they refused to reimburse me for, along with hundreds of dollars in spoiled groceries. We did not have screens in the windows, sinks clogged for days, and never anywhere to park. If you have a second car or a guest over you might as well park at the mall and walk. I would not even give one star. I’ve lived in a few different apartments in town and this one is by far the worst. They have no security and my car was broken into twice– one time with a drug addict throwing up in my car for hours before the fire department was able to remove him.

Way over priced for bad service. THERE web site charged me three times for rent and they act like its no big deal 3 – 5 business days they said. No one to talk to at corporate. Fire alarms go off constantly. been here 2 years and the small theater rom still is not done, don’t even think they are working on it. Sure they have a billiards room, but ALL the cues have no tips, so there fore cant play. It costs about $ 2.50 per tip and they can’t even fix that. Good looking bbq’s. But they wont start half the time. If you check out there responses in 2015 – 2016 on here they only respond to good reviews.

I have been living here since September of 2015 and due to job relocation I will be leaving the complex. I didn’t have any complaints about living here. The office staff was relatively nice and helpful in the time of need. Once a maintenance order was placed, they took care of the situation in a timely manner. The 24 hour fitness center is very convenient for those who work odd hours such as myself. The choice of pools is also a plus. Within walking distance of everything you might need. Quiet community for the most part, can’t always control who you live by. If I weren’t moving states, I wouldn’t mind staying in this complex longer. Very nice family oriented community with some of the best schools around.
People have a tendency to complain about things rather than show the good now a days. Everybody’s opinion on things is different and this is one of those things you will have to experience yourself.
Kevin and staff, thank you for making our stay here wonderful and we are sorry to leave you on such notice.
Best,
Zack and Olivia Cassette.

My husband and I moved here several months ago and thanks to Christine and the staff here at Promenade, our move was made smooth and easy by their expertise and eagerness to help us make the transition. Not being apartment dwellers nor adept at renting, we are finding it comfortable and nice living here. The entire staff is friendly and helpful. We have had nothing but good experiences not only with the Promenade staff, but with our neighbors as well. It’s clean and feels safe. When you need something repaired, they are quick to respond. We feel at home here and isn’t that just what you want? Can’t thank Christine enough for her ability to weave us through the leasing process easily and painlessly. I’m loving the area too — so close to everything. I think we’ll be staying a while.

After a long day of moving boxes and furniture it’s nice to be home. I can honestly say that I call this home. Many thanks to Rachel Vooijs and her office staff for making this a super easy transition. Also, many thanks to Ryan Ocooney and his technicians for making sure everything was is excellent working condition before my move in day.
I have enjoyed living in my old apartment for the past year. But I am so excited about the year to come.

DO NOT RENT FROM HERE!!! Some guy apparently was robbed and almost shot last weekend, I thought this was a nice and safe place. Now I have to buy a gun. Also the people running this place are shady! I’m pretty sure the head manager Keven pocketed my deposit fee because the company had no record of it on file. So beware of this place. Can’t wait until my lease is up so I can live safely!

We happy living there because the apartment was nice. But there is never any parking. People don’t use their garages. And they will get you in cheap but when it comes time to renew your lease, you’re screwed. They raise the price I think because they know it’s going to cost to move. They tried to raise our rent $ 350 in one year, i was able to talk them down because its against the law to raise rent more than 10% without giving you atleast a 60 day notice. Luckily we bought a house so we won’t have to deal with rent rates. I give 2 stars because it’s a business and they don’t care about people!

My husband and I moved here September 2014. We were in a one bedroom on the third floor and moved to a two bedroom a few months before we had our baby girl. I love love this apartment complex. I believe it’s almost 500 units but you can’t even tell it’s so quiet and peaceful. The rent is pretty high but it’s all worth it. I can walk outside with my daughter knowing nothing will happen to use and also that my husband works 3 mins away from where we live. Amanda and Ryan and all other staff members especially the maintenance guys are the best. My husbands sends an email if something is broken and they come right away and fix it. We got a brand new microwave twice, new sink, new fan and just yesterday we got a whole new set of brand new blinds and so much more. They even come change our light bulbs and give us extras, who does that anywhere. They are all very nice and hard working. The only reason we would move from here is if we are planning on purchasing a condo or house. I love it. They even sometimes take our trash that I leave infront of my door, can’t get better than that. My cousin and her husband also just moved here a few months ago and they love it. Summer time you would think with 500 tenants the pool are would be full and no where to sit but it’s the complete opposite. We also have 2 pools but there is always a place to sit. It’s true when they say you get what you pay for. I’ve never seen something so great like this. All my life I have lived in apartments and the staff was never this kind.

Please do yourself a favor and move anywhere else but this dump. I’m not one to complain but it’s hard when nothing is being done by staff to ensure our safety here. We pay very high rent prices and our safety does not seem to be of any concern. In the past month we have had people being held up at our apartment and nobody seems to be concerned. This is where we live we should feel safe! It’s impossible to reach the office staff and its like pulling teeth to get them to do anything. I can’t wait until our lease is up and we can get out of here!

A lot of crime here since I moved in. Cops are always here. Two people got their money taken walking to their car. A lot of homeless people living behind the apartments. There was a fire in the wash. A guy hung himself and fell off the third story. Kids shooting bebe guns. Plus many more other occurrences. Even the cop I spoke too said they are here a lot! And yet I pay so much for rent. It’s like if I wanted to live in a unsafe place I could pay half the rent. But I chose here because it seemed safe. I’m going to crack up when the lease is up and the try to hike up the rent, and if that’s the case I will go somewhere else cuz I have dealt with so much since I have been here.

We lived here for 4 years. Just moved out. Love the area, love that it’s close to everything. Love the office staff, Rachel has been great. They are always on top of maintenance request. I think we’ve only had 3 requests in 4 years. No problems. I’ve lived in a few different apartment buildings in our life and this complex is very quiet. You get what you pay for. The drought that we are experiencing has put a damper on the cleanliness of the hallways and stairs, since they can’t pressure wash. Some neighbors don’t take their dogs out often enough and they end up peeing on the stairs, which we end up tracking into our homes (started taking our shoes off at the door years ago) The garages not being able to use as storage is rough. we all have holiday boxes and so forth that you don’t have room for in your home. but we got through it.
Only Cons —
Rent goes up every year. We were never late. Didn’t matter, rent goes up $ 80-​$ 100 a year. So, while the deposit specials are great and get you in, keep in mind that your rent will go up every year.
Dog charge: We pay $ 50 a month to have our dog live with us. Usually you just pay extra deposit money. So $ 50×4 years = 2,400 just to have our dog with us.
Water & Trash — Normally you don’t pay water and trash at apartments. Here you do.

Apartment living. That’s exactly what this place is. (Please note, I no longer live here).
Pros:
1. It’s like being in school and you make friends really fast because you’re stuck with the same people everyday, all day. It’s like that here. I really love the fact that I’ve made good friends here, and will miss seeing them everyday when my lease is up next week. 2. Depending on where your apartment is located, you can have a really great view. We were on the second floor and enjoyed the view of the path, and open area in the back. It was quiet (no street noise), and saw lots of coyotes on the hunt. It was like watching a wildlife show in real life. Pretty cool. 3. Location. This can either be a good or bad thing, but I found myself at the mall when I had the urge to buy things. It was just so close that I had no excuses for not going. It’s super close to everything, and exercise is an everyday easy option. The paths are open, and go on forever. 4. Grassy area for the kids. Both the 2 legged and 4 legged kind. (This can also be a con though…). 5. Free usage of the bbq area. This has spared us from having to buy a bbq’er. And no cleanup for us. Even though people are disrespectful and like to break the ignitor button.
Cons:
1. I know we’re not the quietest neighbors, but, the noise levels are pretty high. But, this goes with apartment living. Living here a few years you go through different types of neighbors. We’ve gone through parties at midnight, on a weeknight! Drinking games and yelling. Couples fighting and the cops coming. Which, these are things that happen in life. But, I don’t like being able to hear it when I’m inside in my own area with my door and windows shut. 2. Grounds/​Disrespectful neighbors. Again, this goes with apartment living, but seriously… If you own a dog, pick up their poop. It’s as easy as that. I get it if you run out of bags, but don’t let it become a habit. And especially if your dog defecates on the sidewalk. Someone is bound to step on it. PICK IT UP! 3. Full parking. We weren’t one of the lucky ones to get a garage, even though we were willing to pay more for one. Our unit didn’t have one. So we had one carport spot. Which is great, but having two cars in the family meant we had to save spots when we knew were going to be back late. 4. Open to the public. This isn’t really a con, as anyone can drive around in most of the neighborhoods in the area. But, when you’re paying for a dog park, or a park in general, and outsiders come and use it, it’s kind of lame. Or when the parking lot by the park is used by anyone. For anything. And I mean, ANY THING. This also includes the recent car break-​ins. 6. Rent$$$. I know we live in Valencia, and the location is great. Close to everything and what not. But seriously, why keep raising the rent every year? In a few years, like us, we will be paying close to 1600+ for a 1 bedroom apartment with no garage. AND, we’re not getting any perks for this rent increase. It’s not like we’re getting our already tired and ratty carpet replaced. Or a gift certificate to get it cleaned. Or more square footage added. We would have stayed another year, or two, or three, had our rent leveled out.
I’ve met many people that love this place, but they are mostly people that have just moved in. Talk to the people that have been here 1 – 2 years or longer… Then you’ll get the real reviews. It’s not an awful place to live, there’s definitely much worse complexes around. But the rent increases will eventually catch up to you and either make you move out, or move to a different unit in the complex. I can’t justify paying almost 1800 for a one bedroom apartment with no garage, less than 850 sq ft, and 10 year old dirty carpet in a few years… Just doesn’t seem right.

Lived here for 2 years. Maintenance requests filled in a timely manner. no complaints. Staff very friendly whenever I went in. Kevin, Joselin, Rica, etc… all great to deal with! Rent does go up, which sucks, but had a great 2 years there at a difficult time in my life. This complex created good memories for me. The pools and park are great, especially for kids and close to shops & freeway which is very convenient.

I lived at Promenade for only 3 months. The Pros: The walking trails… The Cons: Maintenance sucks, big time! 4 service calls and 1 month with no dryer! The place was filthy when we moved in, I will be posting the pics. When maintenance does come they are rude, the refuse to cover their filthy shoes with covers and track black top tar all over the rug, they dragged a used washer dryer across the rug made a huge mess… then guess what? I move out and I have to pay a cleaning fee, a painting fee and a carpet cleaning fee. Seriously I left the place cleaner when I moved out then it was when I moved in. The vents were full of dust, toilet was disgusting, paint on the carpets in every room, lime scale in the tub, and faucets. The laundry room floor was filthy. There is absolutely NO Way I am paying those cleaning fees. And yes cops every night, they have a homeless population living in the back of the complex.
Ryan did my walk through, he said… oh don’t worry I will make note of all the cleaning issues you had and you will not be charged, the apartment looks GREAT!!! HA what a load of CRAP!
If by some fluke we would have stayed, our rent was going to increase $ 175.00.
Check out the pics I am posting!

Rent goes up every year about $ 100. Walls are very thin can you hear neighbors all day/​night. Clean grounds. Maintenance request take up to three days.
Parking fills up fast and multiple cars that have garages take up parking spaces for days. Not allowed garages to store anything and routine check-​ups. Not allowed to have any «screen coverings» on patio and checked often. They should check more on people that are renting (more ghetto people are moving in). Recent suicide from 3^rd floor, often cops patrolling every other week. Nice interiors. I have a carport and four times I came home late at night and a random car was in my spot and i reached out to security and they dont do anything about it. Kids playground and walking/​bicycle path behind apartments is nice. Pools are nice one on left is more family friendly and other on right is often young college people bbqing and drinking in groups.

Transferred here a few months ago love the apartments they are beautiful and the staff is great!

Absolutely astonished at the rudeness of the leasing staff. Went in at 4pm on Sunday. The agent said she could print me brochure but she was leaving soon and had no time to speak with me and the other agent would be tied up the rest of the day as well. All it takes is 5 or 10 minutes, a warm smile and great attitude to make a prospective customer become an actual customer. They need a lot of training here.
Thanks for the comments but you are misrepresenting the facts. There were two agents working. One was working with a move in and the other had no one at her desk but couldn’t be bothered. No thanks. I won’t be calling, visiting or having anything to do with this place.

«DONT JUDGE A BOOK BY ITS COVER» we definityly made that mistake, their first impression on us was a very good one.(must be real good actors). Everyone was kind and nice and we thought that people must be this nice out here because it was the first time we had be treated that way in Valencia.
WE MADE THE MISTAKE OF MOVING IN. Once we moved in to the promenade we quickly realized that their walls are paper thin. you can hear everything, literally everything. We knew which neighbor was home which wasn’t who was walking up and down the stair and all with our tv or music on… then we learned that the tv and music were a bigger issue then we thought. multiple noise complaints for our music or tv. If the walls were made of cardboard then maybe we wouldn’t get complaints about our music or tv being on nor would we be complaining about the neighbors up stairs and around us.
The appliances and cabinets in the kitchen are very cheap material constantly needing repairs or being replaced. Our dryer would break down constantly eating up a lot of our clothes, and every time we would write a service order it would take them a few days to come in and repair it well so they said they repaired it and sure enough on the next load clothes were damaged again maybe after the fourth time they and came to repair it they realized they couldn’t so they finally replaced it. RIP to my favorite shits and pants…
The BBQ area by the club house was great for about two months then it broke down… it took them about seven months to repair the grill, the pool had the same issues they would lock them up during the winter and the funny thing is they would charge us monthly for clubhouse fees even when they weren’t working… We had always asked them every weekend when is the grill going to be ready when is the grill going to be ready and their reply was soon it will, soon it will, up until we had moved out that’s when they had repaired it.
DO NOT HAVE A POOL PARTY FOR ANY OCCASION!!! unless you want to deal with snotty neighbors and mostly the sheriffs would come by since the neighbors would complain (let me remind you it was the middle of the summer on a weekend in the afternoon) then you would get ticketed for the cops coming out several times the you would get a nasty letter from management… I DIDNT REALIZE IT WAS A SENIOR LIVING RESIDENCE” «You couldn’t sneeze loud without getting a complaint and god for bid you had to use the restroom in the middle of the night, you would get a note on your door the next morning complaining about loud foot steps yelling screaming and lots of running around (WE DONT HAVE ANY KIDS NOR DO WE RUN AROUND WHERE WE LIVE THERE IS A GYM DOWN STAIRS THAT WE USE FOR THAT)
We left a higher deposit then needed due to credit issues which isn’t the problem from day 1 I knew It would be impossible getting your deposit back. We gave our 30 day notice to move out and when we did move out they needed to do a walk around inspection to make sure nothing was majorly damaged (you mean minor damages as well) we made a few days to be present but with work and moving were never able to stick around for the in home inspection with the management staff.
Once we moved would we had received a bill for the itemized damages and fees to repair or replace a list of things… they charged us for hanging pictures and portraits on the walls, painting and carpet cleaning. they also charged us for cleaning the apartment. bottom line they rip you off your deposit so if they require more then the min. then don’t expect anything back…
There is so much to add on but it looks like a lot of people have added them on the other reviews so I will leave it at this. hopefully it changes your mind before being suckered into moving their…

Based on our experience:
The good: — the location, amenities and friendly maintenance team. The apartment itself was fine. Not spectacular, but adequate.
The bad: — Noise disturbances (as other reviewers point out too) that were allowed to continue unabated for the majority of our lease term. The place seems to attract some riff raff, like our downstairs neighbors, as we found out. This couple (man & woman who shared the apartment), had no discernible regular jobs & were up most of the night– it was as if they were on one continuous holiday. Parties went on all night long till the wee hours of the morning. There was no concept of «quiet hours» kept or enforced. The noise was far more than reasonably associated with apartment living (and I am comparing with big, noisy cities where I’ve previously lived for years). If any noise abatement action was taken, it was wholly ineffective.
I expected so much better from the Equity Apartments brand. We naively dismissed the negative reviews as one-​offs & paid for it with our peace & quiet– one bad neighbor was one too many. I do understand that it is hard to weed out the riffraff at the lease signing stage with only a fairly basic background check (the higher rents don’t appear to be keeping them out either). But after there are confirmed, ongoing lease violations– no excuse! This place has a lot of potential given its location. But management needs to do far more to enforce its own rules effectively.
P. S. So now it appears that the neighbor is friends with one of the leasing consultants… hmm.

Very loud. Everyday.
Traffic.
Weird address.
Bad office people.
Not willing to make things better.
Garage that cant be used as storage.
They check and put in ur record. So make it harder to find other rents.
People smoking outdoor
Partying all the time.
Drugs.
And expensive.
Key breaks easily.
Lots of dog poop
Just not good.
I asked the office about these problems.
Their response.
‘If u dont like it. You dont have to live here. ’