Once Upon A Child – Vacaville

Rude girl working on the evening shift today. Asked for her help but she was too wrapped up in what was obviously gossip. When I finally got her attention she snapped at me with the most pretentious «Excuse me?!» I laughed, then asked if I should help myself to the baby walker on the top shell. She suggested I do. First off, that’s what you get paid to do. Customer service. I did your job today. So, you must not be very good at your job… or at least today you weren’t… but thats obvious. What’s even more obvious was how callow this person was. anyways, this place is usually pretty cool. they did raise their prices though.

These clerks have apparently never heard of good customer service! I went to this location earlier today to drop off some items to sell. I was barely greeted when I entered the store and was given a rude looked when I set my box down on their counter and asked if it was ok there (sorry I have a 3 year old and a 3 month old in carrying in her carrier… I can’t stand around with a big box and wait for your approval I guess). After giving them time and looking around I went up front and started the sale transaction. The girl handling it all never made eye contact and spoke the bare minimum to me. My son needed to potty but I asked to wait thinking I was almost done. He unfortunately had an accident in the play area and when I apologized to the clerk she didn’t even acknowledge it. I asked for something to clean it up and she walked off grabbed Clorox wipes and set them on the counter. I then asked for paper towels to soak it up first and she didn’t say anything and walked off. Soon she came back with paper towels and just rudely handed them to me. I cleaned up his accident and apologized again and asked for a trash can to throw everything away and was told there was one outside on the sidewalk. Seriously?! I can’t throw this in your trash can? Anyways, I took it outside just to be done with it… I was embarrassed about my son having an accident (he hasn’t in such a long time) and their response (or lack of) was not any help… no reason to be rude.
I am not returning to this store. With customer service like this (I felt like I was an inconvenience to them). With other options for selling items (
and also the baby store here in town), I think they would try to treat customers a little better. Must not want the business. Don’t worry, I will pass it along.

I think the past few months shopping here have been my best experience ever. The staff is all totally friendly and really helpful to me. I appreciate how they have rearranged the store and opened it up and I am finding such cute toddler and baby clothing when I go in. I like how they are also featuring other merchandise such as backpacks and seasonal items for kids, I think they always have, but the layout of the store just seems more open and like there is more quality merchandise now. Whoever is buying back items is really selecting good products that I want to buy. Prices are good, especially the expanded clearance items now all half off, that was a nice surprise.

Awesome costumer service, one of the best stores in Northern California.

Staff is cordial, prices to purchase an item are reasonable however when you go to sell your items they pay you next to nothing even when your items are «new never been worn.»

If I could give a 2.5 I would. You can find some good deals on clothes. Some items are cute an reasonably priced. There are many over priced items though so pay attention. Stay away from all furniture, baby gear and costumes. Shoes are not great. It’s also terrible to try to sell items to and the staff can be very rude. It seems like some of the staff is better, but I come for a good deal and that’s it.

Great place to buy from but a terrible place to sell to. Best bet is to sell all baby items online!

This is my favorite OUAC in the Bay Area. Brought in a couple of things and one of the girls at the counter helped me bring all my items in and walked me through the whole process. She was the youngest one working too! Wish I knew her name, so I can mention her. Took them only 25 – 30 mins to go through all my stuff and I brought in a lot! They also checked on me to see if I was doing okay while I was walking around the store waiting for them to do my buy which NEVER happens at any other location. I also found a couple of EUC/​new things for me to buy, their selection for baby boys isn’t as large as the other stores, but I found more than I usually buy compared to any other location!

Don’t shop here. I came into sell some clothes and this lady comes over with attitude, talking super fast and mumbling their policies for selling as I fill out the paper. I brought in clothes that were in good condition, worn once or twice and two nursing pillows that were given to me. They decided to only take 13 outfits out of the 30 outfits I brought & gave me $ 7 are you kidding me? I thought maybe I was over reacting but now I see that this is happening to a lot of other people. Avoid this store.

The items and the store are always clean. I’ve also had an easy time selling to them. I only wish they’d pay more for brand new items that still have tags on them.
Sometimes I find cheaper prices at regular stores, but this place is great to buy off season items that stores won’t have.

I will be dropping off plenty of items from brand new Gucci outfit for little girls and shoes to baby furniture… great condition… hopefully they offer great prices

Totally overpriced. Uninteresting clothes. Can literally buy the same brands new at other stores (for the the same price as this place or cheaper). Two stars because they have a lot. And it’s well-​organized.

They should be ashamed of themselves I went in with my son’s name brand items and they wanted to buy 4pairs and give me $ 2.00. What a rip off. Usually I have good customer service in their but one day this older lady was working she must have been the manager and she was rude as ever.

Idk why they have a bad review?! They may take up to 30 – 45 mins to check your clothes but overall I’ve had a good experience with them. I found a costume for my son in less than 10 minutes and sold about half the items I brought in. They staff was super friendly and they have lots of regulars. I’ll be coming back to sell & shop!

I came in a couple years back, wasn’t very happy with the vibe I felt from the staff. The staff now is awesome. Very nice and helpful they all seem to all get along really well. Looks like they enjoy each other company Love seeing ladies enjoy their job!!! Everywhere I walk in they look miserable. But not here. Good selection in clothing and toys, something’s are getting just a little bit pricey. Other than that I was very happy with this visit. Will definitely be back !!

I give this store 5 stars based on how much stuff they have and good stuff at that! I literally spent hours in this store finding so many great things! The staff pretty much stay in the front of the store but it’s not like you would really need help in that store anyways haha. As I made my way to the front they did ask many times if I needed help and was finding things okay. I will definitely be returning!

The concept of Once Upon A Child is great, however, it seems to be just a way for rich people to get richer. Previously I donated all my kids belonging to Goodwill until I realized they flip items for resell at crazy prices. At first I thought this was wonderful way for parents to purchase items that might be a little pricey at more popular stores. Not the case. The items seem to be TWICE the price that they are actually worth! I walked the store and found faded clothing, banged up shoes, and toys with missing parts and the prices were ridiculous! $ 30 for a USED toy that can be found at Wal-​Mart or Amazon for $ 39.99… Crazy! Even more crazy, I dropped off 32 barely used items, because I was cleaning out my garage. Of course they snatched all of them (to include a pair of Lebron’s and Jordan my son only wore a few times and brand new baby clothes with tags). Up front I asked for a list of the items they would take for my pile for my record and the woman agreed. An hour later I returned and in return, they handed me a check for $ 46!!! So… My items were each worth $ 1.25!!! When I asked for the list of the items they took or the price exchange the woman behind the counter pretended that there wasn’t a way to print it out, GTFOH. This place is a joke! I’m not interested in the money… Just tryna clean up and why not give to parents that need them. This store is just as bad as Goodwill. When are companies going to stop scamming and really help the less fortunate.

Horrible buy back policy. Offers pennies for stuff they sell at a large profit. I would rather shop at target and will never try to sell there again.

Not sure of all the hate going on here at Once Upon a Child’s Unilocal page, but I personally had a wonderful time conversing with the employees and who I believe to be the owner of this fine independently-​run establishment.
The store was well lit and filled with a multitude of products to chose from. This on top of a friendly staff which greeted me every time I walked in. Whether it was to drop off a potential products for sale or pick up either money in exchange for a sale or pick up the products I tried to sell that they may not want.
The process is easy, I dropped off two rather large gently used furniture items, and depending on how many people they had ahead of me, they take their time to look through them to see if they can make me a cash or check offer. It’s cash if it’s under 25 dollars, cashiers check anything over. It’s as easy as that. You’re in and out and can browse around the store or do errands while they take a look at your items.
And they seem to be looking for some good stuff around this time of year because I got some stuff sold! Happy Day! If I come across some older gently used baby items, then I am gonna make sure that I come to Once Upon a Child in Vacaville and try to see if they want to buy it from me for sure!

For their large selection and prices, this store is where it’s at. Very organized, although occasionally I’ve found items out of place (example, a studded girls jean in the boys section??). Their show selection is limited which is understandable since that’s a hot commodity for kids. That’s the only reason why I’m giving this place more than 2 stars.
The women here are just… horrible. Perfect word to describe them. Ignore customers, (yesterday I walked in and not ONE of the 3 at the register said «Hello» or «welcome to OUAC», etc and they were just sorting clothes). Very cold and rude. Wonder why they all act like they have huge sticks up where the sun don’t shine. Any time I’ve come in, I haven’t experienced anything pleasant with any of them nor have I heard them be helpful or accommodating to any customers who are around.
Their employees definitely need some work. Even better, get some better employees. If they were to work for commission. PFFFFT. They wouldn’t make it.