Burlington Coat Factory

This would have been a 5 star review because I do love what Burlington CF has to offer and the prices are great. However, I feel the need to rant about a slight emergency issue that I had yesterday. Yesterday I went shopping there for about the 4^th time between last month and this month. Probably have spent about $ 400 total in the last month there. Well, yesterday after shopping there at Burlington, I threw all of my stuff that I had bought into my car, including my purse, phone, and yes, my car keys!!! I know. stupid right? Because Im the only person in the world who has ever done this. So, I went back inside the store to explain what happened and to my surprise, the floor manager said that they can’t help me. She called some guy, whom I assume is one of the store managers by the name of JP? And he said they can’t hell me. Ok I understand because of safety issues and things like that. So I asked if I could at least use a phone to call my insurance company so that they could come out and unlock my car for me. Again, the floor manager said «no». She said their phones don’t call out (BS) and that I’d have to ask someone if I could borrow their cell phone!!! Really? And what are the employees supposed to do in an emergency situation? Burlington wouldn’t help me at all. They would rather just see me struggle I guess. So, luckily it hit me that the bank that I belong to was right across the street. So I went over there and they found the number to my insurance company for me. Oh yes and this whole time it was pouring rain and very cold outside. I waited for 1.5 hours in the cold in front of Burlington for my insurance company to arrive. All I needed was a phone and for someone to google a phone number for me. Is that really so difficult? Funny because I went to 2 other stores around there that allowed me to use their phones to check the status on the locksmith. Without any hesitation, they handed me a phone. Thank you Wingstop and Im sorry I can’t remember the name of the other clothing store but thank you! Needless to say, I won’t be shopping at that branch (Burlington) again. Too bad since I was a loyal customer. They’ve completely lost all my respect for them.

Honestly enjoy shopping here. It’s cheap for my budget. Most places look like a hot mess, but here it’s clean at least when I come in. Besides they have a ride range of stuff at affordable prices. I got a car charger for like 5 bucks. It’s honestly convienient especially since I’m a big guy so its hind to find clothes that fit and are cost friendly. It’s sad that you don’t find these places that much. Since they closed down the Kmart near me. Personally people complain about it being messy but honestly it’s hard to keep those things neat and organized. Overall it’s a 5 out of 5 and I’ll continue to shop there :)

Awwww this place…
Every time I come here I remember why I don’t want to come here lol…
So every time I come here I’m slightly disappointed.
1) they don’t have a huge selection.(everything they have they only have a couple of items, if anything the place looks empty)
2) they are very unorganized. (cloths are not in order from sizes, they are all over the place, the layout of the store is all over the place)

I was not so happy with the new design of the store how women looking for shoes and everything is organized like of Ross however I’m giving two stars because the young lady was so helpful

Love this store always find somthing! Workers are super friendly and greet you when you walk in thats is always nice!:) sometimes lines are long but last few times i was here they had about 3 cashiers so it went by ok

It’s not even worth going here. Their prices ate outrageous for a discount store. I found a pair of shows at Ross for $ 14.99, the exact same shoe at Burlington was $ 29.99. This is the second time I’ve gone here since it opened. It’s definitely the last.

I used to like going to burlington since they have a great selection of stuff… Now on this particular one, looks like an almost empty warehouse. Are they closing or what?

Came in a while ago and was accused of shoplifting by one of the employees. The sign inside the dressing room said «no carts in dressing rooms» so I left my cart at the entrance BEFORE the actual dressing rooms. Long story short… The employee that was supposed to be in that room to check my items and give me a number was not doing her job, wandered off, doing god knows what, and as I am counting my stuff she walks in and with the rudest tone ever says «you can never bring your cart in here!”– As if I was a child that should have known better. I was very nice because it was truly a misunderstanding and said «oh, I thought that sign was for carts actually being INSIDE the dressing room, not the separate little room before the dressing room. Haha, Sorry about that!» She literally ran out and told her manager I was shoplifting… Like wait… What? Mind you I walk in with a Louis Vuitton tote and you’re saying I look like a shoplifter? I take a lot of offense to that … Also I’ve worked in retail and it’s SO taboo to accuse a customer of shoplifting! Hello?! Where is the common sense? I was followed by the manager to the register where I bought 2 things then out the door, then I called Burlington’s Corporate Offices. I got an apology from the manager but some actions (like being accused of shoplifting) can’t be so easily forgotten.

They attempted to make it up to me by sending me a $ 25 gift card and a 10% discount off my entire purchase. It ended up coming in handy, I went in on my day off and got a few work shirts. I appreciate the efforts but I think only $ 25 is not worth the annoyance and time wasted on waiting around for 3 days to get my watch. But I have moved on from it and now I expect great excellent service each time I come back or else I won’t be going back again.

Customer service was great and a couple of people came up and asked if I needed assistance. I did not walk around the whole store but it was clean and well appointed. I did not find the sheets I wanted but I was able to get things that I needed. When I go back to Vacaville to my bank I will make time to explore the entire store. I love that fact that it was organized and clean. This can sometimes be a problem at Burlington. I did not have a chance to look at the coats as I like to. My companion was in a hurry to get home and we live about 40 minutes from this location. I did not experience bad customer service and maybe they are addressing the issue.

Management Customer service terrible.
Do not shop here!
Or shop, makes no difference.

When you walk in the door they yell out something, hello, welcome, something like that. I spent a long time in the store and no one noticed. When I checked out the girl didn’t say hi hello thank you… Nothing, but she was busy chatting it up with another girlfriend that was working there. Don’t typically shop here. May or may not come back.

This place has a good variety of merchandise. But the customer service is unprofessional and very hard to come by. The lines are always long with 1 cashier and the other customer service agents not trying to snap to get the customers assisted and out on their way.
The worst part is the store is a terrible mess all of the time. Merchandise is all over the place jumbled and unfolded every time I visit. This store has more the appearance of a rummage sale than a department store affect; with prices too high for this kind of disarray.

Oh my! I came here thinking that I was going to run in and find a light weight dress jacket. To my surprise and disappointment they had a large variety of the same kind of jacket that I wasn’t looking for. In more than 3 different colors.
I must have come in on an off day because a number of my friends say they have purchased coats from here. I just didn’t see any jackets that appealed to me.
With that being said, they had a lot of other items in the store that I took advantage of and purchased. They had a large variety of linens and cute things for the bathroom. I didn’t stop there. I strutted myself over to housewares. Bonus!
I found some of my favorite kitchenware right here and for almost half the price. I also found small stocking stuffers which was pretty dog gone awesome. The employees seemed very busy. I felt kinda sorry for them. We just kept messing up their little organized stacks of products. Burlington, you have redeemed yourself with your large inventory of everything else.

took my mom here and the service is horrible. you have one person at the register and you have what looks like the manager and all the associates just hanging out at the front.
lucky for them my mom wanted to give them business had it not been for her I would have already left.
the associate helping us didn’t even show a smile. just kept mean mugging like she didnt want to work. she didn’t even respond back when my mom asked her to repeat the total she just mugged her. and to top it off my mom gave her cash with change and she still could not count.
happy holidays to her. not worth the hassle for $ 0.30.

Big clean store but the service is terrible, sloooow at the check out register and un helpfull customer service… 2 star for the cleanliness and bargains on items.

I drove all the way to vacaville to check out this place since the commercials looked so good. What a disappointment. Looks as if everything has been rummaged through. Doesnt look too clean, and the selection of items reminded me of left overs from a Ross sale. Pretty sad.

Came here with my friends, and it was the first time I was in a Burlington Coat Factory. I’ve always seen their commercials but never been into one. I like the huge selection of different items you can get here. So my friends were looking at the women’s shoe selection, but sadly there wasn’t a huge selection but a decent amount. The other thing is, it was kind of hard to figure out the prices for the shoes. The shoes range from $ 20-​$ 40. It was pretty decent for the brands they offered, although I did wish they were neater and more organized.
My roommate asked the cashier what the return policy was, and the cashier had to go ask her manager. I guess she was new, but shouldn’t she expect that from customers? its a pretty general question.

A lot has changed since the last reviews. I went in there and it had tons of winter jackets, in time for skiing. I also looked at some limited selection for dog beds. Too expensive but found a cheaper, better one at Ross. While walking around, I found an identical jacket, that I bought at Macy’s 5 years ago, hanging on the rack. I bought it for $ 350 and it was on sale for $ 99. I was embarrassed because I was wearing it.
The problem is that they only have selected sizes so if you find a good looking jacket, you might not find it in your size.

Ok Vacaville location, your spot is so clean and neat, but the prices and selection just don’t compare to the Pittsburgh location.
I wondered round for almost an hour and had to fight to find 2 things to buy… and the prices weren’t so great. Remember, you are in an outlet area out here, we expected to get super deals.