Theory Nail Lounge

Truly enjoyed myself and being able to have a drink. The menu for the bar is great… the hostess must be bored of getting asked the same question over and over.(facial expression) girls just want to have fun. Wish I could hung out at the lounge a little longer and «lounge»… but they called us in right away… prices for the drinks are reasonable! Mani /​pedis may be a little over priced… the environment I wish it was more chic/​fancy.. Customer service was great!:)…

Just got back from an afternoon with my mother and sister. Came here based on a friend’s experience on Valentine’s Day in a couples pedicure — this was my first time here. I got the classic pedi and mani combo and a glass of the Bessitos red blend. Total cost for me was $ 49.
Pros:
Scheduling the appointment was easy, and I did it the same day of the appointment. As it was president’s day, I didn’t think they’d have anything available, especially for three people, but they did. Since it was a holiday I had to put a $ 10 deposit for each person (reasonable, in my mind). I immediately received an email confirmation of the appointment and the deposit receipt. Folks, read the confirmations as it has good information on what to expect and how to make your experience a relaxing one. We arrived 15 minutes early, as recommended in the confirmation email, and signed in. From then on, we were referred to by our first names (they make a point of that). We had plenty of time to browse through color and drink selections. Our drink orders were delivered before we made our way to the chairs. We started ON TIME. They confirmed the water temp was good and we were off.
If you like chatty manicurists, you will be disappointed. I put this in the «pro» section, because I DON’T like forced chatter. I was able to have a nice conversation with my party, and chatted very little with the manicurists. Both manicurists were focused and careful. I did make specific mention to PLEASE be careful when trimming my cuticles — I don’t need bare bone trimming, and I don’t need to be cut, yet again. None of the manicurists where chatting with each other excessively — they all seemed very focused on what they were doing. It was a relief, since I’m most often cut when the manicurist is talking with others and cutting away like its a race. Theresa took her time and was very focused. Again, I did let her know ahead of time that I have been cut many times in the past and to please be careful. NO CUTS! Thank you, Theresa.
Julia worked on my feet and the massage was amazing!!! I would have liked a little more scrubbing on my calluses (I got the extra callus remover service), but the massage was wonderful. Thank you.
They give you a little dish in which to place your jewelry, so no hunting in your purse with freshly painted nails.
If you like those massage chairs at other salons… Go to those salons. They don’t have them here. Again, I place this in the «pro» section because I really don’t like the massage chairs — they hurt and make my boobs jiggle (and I’m NOT well endowed). So this was perfect for me. The chairs are very comfortable.
If you don’t drink alcohol, or you’re just not in the mood, they offer non-​alcoholic beverages as well, including soda and water.
Clean bathroom.
Lined basins for your feet — that’s a big one for my mother who developed a fungus at another salon. It’s crazy how many still don’t line the basins, and then change the liner after each client.
Being a hot day, I brought a sweater since most places blast the AC. Hello! It’s hot outside, so I’m in a light sundress. If you crank up the AC, I’m going to freeze! This place had the PERFECT indoor temp. Didn’t have to use my sweater at all.
Convenient cubbies next to your chair for your shoes and purse.
Frequent visitor cards.
Cons:
No referral program — as a business person, I always send at least a thank you card, but most often a little $ 5-​$ 15 gift card. This would be nice.
It would be nice to have some snacks with the wine (fruit or cheese). I know other places offer fruit and crackers, but, here, they are serving wine, so cheese would be better. They do often have food and wine pairing events, so I’ll be on the look out for those.
That’s pretty much it. Just ways to make it a little nicer. Really and truly a lovely experience.

This place is spectacular! Drinks and mani/​pedis what more can you ask for? Service was great. My sister brought her own polishes and staff were very accommodating to her request. This will definitely be my new go to nail salon!

Had a very relaxing experience today at Theory Nail Lounge! I was greeted kindly, and really enjoyed my pedicure. Can’t wait to go back!

This place overall is great. I like the 21 and over, it’s nice to get my nails done with out a bunch of kids running around. I like that the chairs are double, but I wish they were massage chairs. The reason I gave 4 stars is, I don’t really like the way they do acrylic nails. They are too thin and break easily. This shop is VERY clean, probably the cleanest shop I’ve ever been to and I’ve been getting my nails done for more than 20 years in the Inland Empire.

I am completely head over heels for this nail salon. I’ve never been a big fan of getting my nails done because salons aren’t typically clean and my nails haven’t turned out the way I’d like. But this place has changed my feelings on that entirely. I love getting acrylic nails now! My first time I asked the tech to give me coffin shaped nails in matte black. I was so worried that she wouldn’t shape them evenly or they would come out botched. They turned out perfectly and she even brought out a sterilized bag of instruments/​tools to do my manicure.
The second time my tech was Teresa and I asked for a fill and almond shape. She took her time to make sure each nail was even in shape and length and compared them to each other to be sure. She was very communicative and wanted to ensure that I was happy with them. She then painted them matte nude on top and shiny red on the inside or back side of the nail, exactly as o had asked for.
All of a sudden I love getting my nails done!
This is the only nail salon I’ll go to now.

Still my favorite place to go to get my nails done. I’m not the type who likes to make appointments so usually i just stop by and see if they have time for me. I’ve never been turned away and have never waited for more then 15 minutes for a spot. The technicians are so nice and very accommodating. I love that it is 21 and over, it makes it such a nice place to go with my girlfriends and make a day out of it. They do great work and will talk with you, if you want to, or not, in case you want to zone out and enjoy the quiet. They never try to up sell you or pressure you into getting a service you don’t want. They have a great selection of colors both regular and gel. For Christmas my boyfriend got me a gift card and a gift card for me to take a friend! I also purchased a gift card for a friend and I can’t wait to go and take my friends with me. You should go too.

I have been coming here since they first opened years ago (pre-​liqueur license). I have since moved to Orange County and have tried numerous other salons where I live. Nobody… not one salon… can measure up to Nail Theory. Great service, beautiful nails, and adult beverages. Even though I only find time to come back a couple of times a year Jason and Kelly still remember my name and I still get the best service and a wonderful pedicure and manicure. Thanks Nail Theory for always being the best!

Been here about 6 times and have referred many people. I think the concept is great, enjoying a drink while having a mani/​pedi and no kids running around!
I was there last night, apparently Monday’s are usually slow there was one other customer, which is fine by me. I was really enjoying the pampering and starting to relax when all of a sudden the lights go out, no power to the entire business or any other business around. The ladies doing the mani/​pedi were great, they simply kept going since I was getting the hot stone massage at the time.
The rest of the crew to include management didn’t really know what to do so it became a little chaotic. They didn’t have a back up power source so they gathered around me with their cell phones to use as a light source for the ladies doing the mani/​pedi. This went on for about the longest 8 to 10 minutes ever!!! Then thankfully the power was back!
The ladies finished with my mani/​pedi and did a great job but I have to say that I was terribly disappointed in the lack of empathy management demonstrated considering I didn’t enjoy my experience to the fullest. I realize management didn’t shut the power but nor did I and I am a paying customer. There was no offer of a discount, a free drink or even a simple apology for the inconvenience.

Came yesterday and never ever knew this place existed! I almost don’t want to review the place so it doesn’t get busy!
All of the things us girls have complained about in a nail salon, they have taken and applied it here!!!
1) salon is clean and modern and cozy
2) there’s a bar of assortment of beverages
3) did you see #2!!!
4) all of the services you will need or want are shown before even sitting with a nail technician so there’s no confusion in pricing or what YOU really wanted
5) There’s a lounge you can sip, drink while waiting
6) Also the technicians DO NOT speak in their native language while they are doing your nails the FOCUS is on Your nails
7) The salon used my name
8) Casey my nail tech was absolutely amazing!!!
For $ 21 I got a really GREAT pedi today

I used to come here only because they serve alcohol but after numerous chances to over come their horrible customer service I decided not to. After every time I left I would feel mad and not satisfied with how my nails looked.
Not one time was I happy if I asked for a design or something out of the box.
Also if you are even 5 minutes late they get really mad and then take a few walk in customers before they set up your spot. The manager needs to realize that life happens and people can’t always be early.
Going to get nails done for a lady is supposed to be a happy and relaxing experience and this place is not that at all!!!

I come here all the time and today everything went wrong. Something was telling me to just leave when the owner wasn’t there and they didn’t have any acrylic techs today, but I stayed anyways. I went to get my eyebrows done and a new girl, that I’ve never seen there before, did them. She took a layer of skin off! (See recent pic). This has never happened and said it has to be because of the product I use on my face, except I haven’t done anything different since the last time I got them done. (The only other time skin was taken off was when the tech kept going over the same spot about 10 times.) She didn’t know what to do so they asked another tech, who normally does my brows and this never happens, and she was shocked and was asking the girl what all she did and used. The wax was not hot, so I know it didn’t burn me. It just really irritated me that she was blaming me when the other tech knows this never happens.
Also, the girl who did my pedicure was using some sort of knife looking thing to remove ingrown toenails. The techs usually just use the cuticle cutters. It hurt and felt like she was cutting me. She kept spraying hydrogen peroxide on them so I’m worried she may have done something bad that won’t show up until later. I have never had any problems with this place and I feel bad for writing a bad review. But now I know, unless Kellie is there, don’t get any services done
I wish I knew names, but I don’t. The only one I know is Theresa who normally does my brows and is amazing!

I started coming here with my mom and sister a couple of years back right after I turned 21 and could finally experience the glory of Theory.
As with any nail salon, some experiences can be hit and miss; they are using sharp tools and unfortunately this means sometimes getting nicked. But if you let them know you’re in pain, burning, or ticklish, they always make accommodations to comfort you.
Fortunately such an issue is very seldom here– but, they’re only human.
What makes Theory so superb over other places is the environment.
Yes, the ambiance is nice.
Yes, they serve alcohol.
Yes, they have a crazy amount of high quality nail selections.
And yes, it can be more expensive than local salons.
But you are paying for quality, serenity, sanitary conditions, and personable workers who are genuinely concerned with providing A+ service.
(Plus, alcohol= 21+ only= NO KIDS!!!)
As with any business they will offer you extra services; gel polish, an extra treatment, or a drink… but they never, ever force it on you like an aggressive salesman. Theory is always respectful and courteous and very mindful of creating and maintaining a tranquil environment.
I mostly come here for pedicures and have just recently tried their acrylics, and I can honestly say that I am extremely pleased.
I know my family is also fond of their waxing services, too.
Considering their prices, yes, I have looked at other salons. It’s hard not to– there are a TON in this area.
But no matter how «cheap» other places are, I always come back here and am very loyal to Theory for their exceptional customer service, devotion to their quality of work, and their willingness to develop personal relationships with clients.
It is absolutely, 100% worth the splurge to come here and be able to relax, whether by yourself or with friends and/​or family.

I arrived on Sunday, Dec 28, 2014 around 1pm to receive a medi and pedi. The wait time was an hour. The whole serving alcohol is a cool concept but can be pricey. They do offer $ 2 beers but the catch is whatever is in the bucket that is on displayed.
So the pedi-​chairs are now lined with clear trashbags. I understand it’s more «sanitary,» but with the price you’re paying, you would think they would use something else…
For a mani, I got Tiffany and for pedi I for Andrea. The manicure was fine up to the point of the painting. Tiffany paid very close attention to my cuticles by going over them more than once. But when it got down to the polish it was just horrible. She managed to get polish on me and didn’t pay an attention to it as well as not painting all the way with the color and the top coat. It was just a rushed poorly job. If I wanted to paint my nails all shitty than I could have done so myself. I understand the shop was busy, but by the worker not caring about her work and not checking just shows her work ethics.
As for the pedi, Andrea did a very basic job. I guess the new way to scrub the bottom of your feet is with a rough filer now? I felt like the massage was rushed. And then the paint was better than the mani but at the end of the pedicure, Andrea just said thank you and walked away taking the towel away from my feet. I had no clue where or what to do next. It seemed as if they were just kicking me off. No one told me where to go to dry or whatever since this was my first time and I did notify them that this was my first time here.
Overall I feel like none of the workers cared about their work or clients. They treat you as the price of what you pay. I paid for a basic medi and pedi and I was treated very basic for such a nice looking place. I for sure won’t be coming back and I am super disappointed in this place. I paid 35 $ for a regular mani pedi. 4 $ for a beer.
One star for the adult beverages and that fact that it’s 21+ and over and no kids.
Two stars for the look of the place, because it looks «nice»

Found my new nail salon. This place is great! Clean, friendly staff, comfy chairs and a bar to boot. Coming back here for sure