Hawes Real Estate Property Management

I have lived in my rental for 3 years and have recently moved out. It’s been 21 days and yet no refund of my security deposit. They sent me a letter on the 20^th day stating the deductions and that due to lack of invoice and completion that it would take up to an additional 14 days to receive it. I left the home in perfect condition, had the carpet professionally cleaned and patched up any holes from nails. In their itemization letter they noted they were charging me 200+ for cleaning, $ 150 for touch up paint and $ 58 for doorstops. I find this to be extremely unethical and totally extortion. The house was CLEAN, the touch up paint cannot be deducted since I lived in the home for over 2 years per CA state law, and doorstops are freaking cheap!!! I paid my rent on time every single month, we rarely had anything fixed and we were superb tenants. It’s very sad that this money hungry company would rather make a couple bucks than to do the right thing!!! I will take this to court if I have to. Although Sheri and most of the staff are nice to deal with, I’d hate for this to happen to future tenants. BEWARE!!!

Don’t lease, buy or have them manage your rental! RUN! This company is so beyond unprofessional and have been nothing but problems and I haven’t even paid my rent twice yet. Multiple things have broke and its such a hassle to get anything fixed. Our bathtub flooded and we had to contact the owner because the «management» company didn’t resolve the issue. Owner paid to have an A/​c unit installed a week after we moved in and it still hasn’t been installed (7 weeks later), never get in contact with us after countless calls, we’ve tried to physically go to the office to discuss the numerous issues we’ve had. Mold was growing in the carpet from a water damage and we had to get our own water damage crew out to rip up and replace the carpet and had to pay ourselves then send them the bill. Needless to say this company is a joke unless you want a ton of problems find somewhere else. ZERO STARS IF I COULD!

Pray nothing breaks and be prepared to make the rental much nicer then when you first moved in.

Karen is extremely unprofessional and rude. Totally appaled at the lack of customer service she has. Would never treat any of my customers like she treats her renters.

Very unprofessional! I recently had my garage door broken so i was not able to close it. Being 9 months pregnant I could not fix it myself. I called that supposedly after hours emergencies call, which is (909) 767‑2952. They did not answer, i left a detailed message. They did not return my phone call until 3 days later. By then it was temporarily fixed. They had a garage company call us to make an appointment to take a look at the garage, we made our appointment with them and Hawes worker name Karen took it upon herself to cancel our appointment and did not have the COURTESY to call us to let me know while I waited 3 hours for them to show up. Therefore I was late picking up my son from school. They still choose to ignore the temporary fix and will not do anything about the broken garage. That garage door is still unsafe and may fall anytime!!!
I would not recommend this company… they choose to ignore problems and their emergancy number is false, they said they never got my phone call so in any other emergancy I wouldnt be able to call that false number anyway.

I have rented from Hawes since 1998 my rent started out cheap DIRT cheap in fact and then as time went by crept up. Then last year they gave me a reduction «due to the economy» my one pet peeve about Hawes is that the rent kept increasing but they didn’t fix nearly a DAYUM thing in the apartments…
You want something fixed MOVE OUT then come back… that is if they will take you :) I must say that I live in a relatively quiet area, I have nice size yard and a shared garage, the office staff is nice for the most part and they even care enough to send out birthday & holiday cards every year. So besides the overall upkeep of the property I would say i am Happy to have rented from them all these years and would recommend them to anyone looking for a property management company or to rent a place from.
Respectfully Reviewed