Exquisite Ponds and Gardens

Can’t say enough good things about these people and I am not a friend or related to them. They but in my pondless waterfall about 10 years ago. They did a great job. About every 4 – 5 years I need to replace the pump and each time they have done a great job and they were quick. Today they came out to replace a five year old pump and it was quick and easy. Thanks and definitely take a look at them if thinking about a pond or waterfall.

They just finished redoing our pond!!! Looks great. Would gladly refer them to anyone. Always on time and got the job done within a week. Dave also stopped by to train us on the upkeep of the pond.

Within 6 months my pond leaked and they did not honor the warrantee
Dave is super arrogant and the gal in the office only care for her commission
They do not do a heavy duty job and only care about profits

Dave and his team do great work! Had our whole backyard done about a year ago equipped with a pond, island, free standing patio, fire pit area, and more. It came out amazing. Definitely recommend Exquisite Ponds.

I have a feeling these other reviews are from their friends based on how they are written. This company plasters pond service ads on craigslist FOR LA but are located in the Inland Empire. They only answer their phone from 10 – 12. The 1^st lady was nice, asked detailed questions then said they can’t do monthly but a «one-​time» service only then asked if I could email photos so they could easily give an estimate. My 3 ponds needed extensive service for filming here next week, I was desperate, as there are so few pond places so I took the time (a few hours) to take photos, video, write a detailed description and emailed it to save them the time to drive out here.
After wasting a week playing phone tag, etc. the ‘weekend’ girl said the owner must ‘see it’ to give me an estimate and I had to pay $ 150 for their time and gas! But it would be applied if I hired them. I asked if I could at least get a ballpark first. She said she’d call me back.
She called right back but just repeated what I had to pay. I asked why then do they advertise extensively for LA then she put a foot in her mouth about how often they do jobs here. When I asked why he couldn’t stop by then or what if he gives me a super high price, she went on about what a good «Christian» company they are, etc., had to be paid for time, gas, etc. I asked again for a ballpark, but she asked what I’d taken the time to put in my email! When I pointed out how she hadn’t even read it so what about all my lost time and does a good Christian treat people this way and only think of themselves, she hung up on me!
My husband called back to ask if she hung up on me, she said, «I sure did» and hung up on him!
I PERSONALLY THINK THEY ASK FOR PHOTOS AND IF THEY DON’T WANT TO DO THE JOB, MAKE $ 150 AN HOUR GIVING ‘ESTIMATES’ and justify it by telling themselves how valuable their time is, conveniently overlooking other people’s time and how this affects others. Certainly this isn’t a professional way to treat customers — no matter what. This company demands money for nothing then hangs up on you if they don’t like your response.
If you want a good ethical company, DON’T WASTE YOUR TIME.

We are fortunate to have space in front of our house for a pond. Dave and his crew helped us design one and did a magnificent job of building it out. It has worked flawlessly now for nine years (we have giant goldfish, not koi, so mortality is low). Once every couple of years, his clean-​out guy, Jose, comes and makes the pond like new. This is the kind of company that restores your faith in the American small business, hard-​working people who give good value and care about the quality of their product. Can’t recommend them highly enough. If you can’t imagine how to get a water feature into your space, let Dave come out and give you some ideas, you’ll be astonished at your options.
And no, I’m not his mom, just a satisfied customer.

I am glad I finally found a professional pond maintenance company that put their customers’s desire on their top list. I didn’t use them when I first bought this house with a 35 feet pond because I went for the cheap rather than quality. And guess what… I got what I paid for. So I gave Dave Fontaine a call 3 years later. He still remembered me and offered me the same rate as 3 years ago despite the inflation. His staff was at my house 30 minutes early. He knew I was ill and still in bed, so he kept the noise down to the minimum. At first, I was a bit worried that my golf fish were hiding behind the waterfalls. But he located them and put them in a bucket. He spent 5+ hours on cleaning the pond thoroughly, pull out all the dead plants, rearranged the rocks and filled the water. I have used 3 other pond service companies. So far, Exquisite is the best. But… remember you got what you pay for. Their price is about $ 90 more than the others. But I didn’t have to wait for hours and no one showed up, clean any mess afterwards, or lose my fish. Before the staff left, he expalined to me how to clean the filters probably… even I already knew but just lazy. He also gave me some tips on how to keep my water algae free. My backyard was very clean and nothing was damaged. Best of all… all my fish survived! Although I have to pay a little extra, but I didn’t need to face the hassle. I will hire them again next year for the annual clean up.