Buddy’s Flooring Outlet

So I sold my home and purchased another and had always had Buddy’s place my carpets, tile floors etc, in the home I sold after 22 years. I decide to go with them again to have my new home totally redone with solid bamboo floors, new carpet, and new tile in the master bath. All in all at least 22k. The bamboo turned out great and so did the carpeting. The master bath tile well that’s a whole different story.
First Diana C., my consultant, was wonderful when it was time to measure and collect my money. Her follow up was amazing in charging my credit card so she can get paid. In June I had the bamboo floor and carpet put in. In July I decided to go with a new product they had for the master bath that was so bad the installer didn’t want to continue. I do not fault Buddy’s and I would suggest they know their product better since the installer said to me this was the second job with the same tile floor where the glue just comes up everywhere. Now it’s August and I have to go in and pick out ceramic tile (very expensive might I add) and wait (they are very busy I guess) for weeks for the tile installer to come out and complete the job. Now God help you if you work M-​F like I do because you are screwed. I had to pay for someone I trusted to be at the house because their installers only work from 9 – 5 M-​F. I’d like that job.
Finally they come out and install the tile and it looks great. Within weeks the grout starts flaking up and coming out. I call and the person who answered the phone took swift action and within a week (again weekday) a guy came out and supposedly fixed the issue. Well all he did was add the same grout over the same problem and guess what. The same problem in the same place is back.
Two months ago I called Diana and told her of the issue. She wanted me to take pictures and send them to her, blah blah blah and I said no, that this was a known issue and I wanted all of the grout removed and replaced. Today is November 28^th and I have yet to have my tile and grout fixed. I have never heard back from Diana and that is why I am posting this
She is great to make the sale and you are screwed if you need service and contact her. Pictures? Please just get out here and fix your problem.
I am disgusted with Buddy’s and with Diana C and her lack of follow through, care, and integrity. Because of this and this alone I will never use Buddy’s again nor ever recommend them to anyone. Avoid Diana C at all costs. Trust me she is great at selling a line of BS and good luck when you have a problem

We used Buddy’s for carpeting our house. We found carpet at a good price. Diana was especially wonderful to work with. We had a delay with installing the carpet and they worked with us without a complaint. The crew who installed our carpet was equally as great. They were prompt, easy to work with, moved and replaced our furniture with ease and left our house clean. We highly recommend this company.

Awesome service from a young woman named Diana. The personal attention she gave me was the best!

Walked in the store on a Monday mid-​afternoon. Didn’t get greeted, didn’t see anyone who worked there. Too bad, I saw something I liked, but no prices on that line of product.

My advice for others is to read the contract before you sign and purchase a product or service. Verbal agreements cannot be used as evidence, obviously, so therefore make sure «you get it in writing.» This advice applies to any business.
The contract we signed with this company stated «Install carpet over 6 lbs in Master bedroom.» We were lead to believe that the ‘6 lbs’ was referring to the padding, so we signed.
After the install and discovering the problem, I made a trip back to the store and spoke with a different salesperson. He showed me the different grades of padding and when the padding came up that we thought we purchased, he told me it was called Pebble Blue. When I asked him if it came with the carpet, he said that it had to be purchased separately.
So, why then were we told differently in the first place?