Rhea Baker – State Farm Insurance Agent

Stay away from this place unless you have a lot of time and patience on your hands and really (let me emphasize, REALLY) do not care about customer service. It started when I called them first time to transfer my car insurance policy from a different state to their location. I had to call multiple times leaving voice mails in order to speak to someone hours later. Then they kept on calling back asking for the same information twice, wrote down wrong phone number, etc. I should have stopped there! Anyway, I did eventually got my insurance policy transferred to their office and they mailed me my cards.
A few weeks later, I emailed Rhea directly (early AM) to ask for a quote for my condo and a storage unit. Hours later — no response. I called the office early afternoon — the fellow who answered the call hang up on me as soon as I finished asking him a question. I called back — no one answered the phone. Infuriated, I called for the third time — a woman answered the call and said that my first call was dropped (!!!). After I asked her for the quote, she said: «Ok, I just e-​mailed it to you»… with no further information she hang up on me. I checked my e-​mail — indeed, there was an e-​mail from her — a blank e-​mail with NO attachments (btw, her name is Edith Mejia). Well, that was it for me! I called them to cancel my insurance with them and to transfer it to another State Farm office. Same fellow answered a call and said he could not do it himself and Rhea will call me in a few minutes… 30 minutes later — nothing. I called again, this time Edith answered the phone. When I asked her about a promised ‘few minutes’ wait for a call back, she exclaimed: «Who told you that???». She then proceeded telling me that Rhea is with a customer and will not be free for another 1.5 hours! She did actually later resent an e-​mail with a quote for a condominium; no storage unit was mentioned there.
Needless to say, no one called me back. I ended up contacting a corporate customer service representative in order to change the insurance agent. In the past 15 years, I lived in 5 states and moved my insurance with State Farm from one place to another and this is the first time to have such an awful experience. Interestingly, after 5 PM, I received an e-​mail from Rhea saying «sorry» and to call her cell to discuss; also she was going to take care of the quote from the morning herself the next day (!!!)…sweet, yet still unprofessional and way too late!
All way around, awful experience, wasted time and needless frustration — do yourself a favor and avoid this place. I also wonder whoever posted all these glowing reviews are actually real customers of this office… my experience with them is surely not unique.

Working for a company that prides itself and is known for customer service leaves me with high expectations in terms of service. Rhea Baker and her office has over delivered thus far in every aspect. A few years back I made the decision to go with a state farm agent and loved how they took care of me, so when I moved to VA I wanted to stay with State Farm… This office took state farm to a new level for me. I recently got in an accident at night and was able to text my agent directly for 2 hours and Rhea walked thru any steps needed. This level of service was above and beyond, not only the texting the next morning I was able to talk to Rhea and she walked thru any step I might have missed and gave me suggestions for every aspect I needed.
Thank You Rhea for caring and extending an arm.
I highly recommend this office even if costs a few bucks more on a premium, definitely worth it.

This State Farm agency located in Tyson’s corner area has been taking care of all my insurance needs for years let me tel you folks this is the best management Team I ever dealt with especially Maya and Rhea needless to say I’m so impressed with Maya’s great service any time I call to ask for policy update or insurance certificate or any other insurance related tasks she always listen to my concerns and get the job done immediately without delay, if your looking for the best service and yet the best prices I highly recommend RHIA BAKER State Farm agency .
I really appreciate their great service.

Rhea is very knowledgeable about what she does, is very responsive to my calls, and is very personable. I highly recommend her for your insurance needs. Also, State Farm is a first tier class act! Thanks, Rhea!

I’ve been with Rhea for 5 years for insurance on my condo, my car, and my personal property. She and her staff have always been so friendly, helpful, and responsive. She and her staff went above and beyond every time I had an issue or something I needed help with. She and her team made dealing with insurance a pleasant experience, and I definitely recommend her to anyone looking for a new agent.
I recently moved out of the area, and I know it’s going to be hard to find an agent as great as Rhea!

We’ve been working with Rhea for few years and she is an outstanding agent. She goes up and beyond to make sure all requests are met and in a timely manner. I don’t like to deal with insurance stuff, but Rhea made the process a lot easier.

Rhea baker set me up and walked me through everything with our initial meet and greet session.
She stuck to the facts and gave me a policy that was realistic and catered to my needs at the time.
As the years passed, she definitely helped me out a time or two in regarding auto claims (easiest process I went through), and her staff worked with me to lower my monthly payments once I had my car paid off.
Definitely recommend Rhea for anyone!

We have been a client of Rhea’s for over 10 years now. She is incredbily responsive and helpful. We’ve had several unique situations she’s been able to provide great advice and insight. Thank you Rhea!

We have been Rhea’s clients for over 8 years and are very satisfied. Rhea is highly knowledgeable, experienced in personally handling all kinds of insurance and claims, and is very responsive when we call. We have several policies with Rhea and meet with her on a regular basis to make sure our profiles are accurate and updated — she excels at reminding us to do this and making the time to personally meet with my husband and me and answer all of our questions clearly. I agree with other reviewers that Rhea does not try to sell you insurance that you don’t need or want. In addition to all of that, Rhea is a very nice person and delightful to deal with. Hubby and I would highly recommend her.

I’ve been a client of Rhea’s for several years now. State Farm is an excellent insurance company and the rates are very competitive. Rhea is an outstanding agent. She provides great advice and she is always available when you need her. When new insurance is necessary for business or car, she provides proof of insurance very quickly. I highly recommend Rhea.

Rhea took over an hour from her busy Saturday schedule to meet with us and ended up saving us several hundred dollars off of our payment each year. In addition, she offered us great financial advice that helped us plan for the future. We would highly recommend her!

Recently moved to the DC area from CA, where I had a State Farm agent who was so on top of things that it almost felt like he was bugging me to let him help me. After doing our best to weed through what little information I could find on local State Farm agents, I decided to go with Rhea because she seemed to offer the best customer service. After all, what good does insurance do if your agent isn’t responsive?
I never had a chance to go into the office to work with Rhea and her staff in person, but you would think that these days switching insurance from one region to another (and at the same company) wouldn’t be hard to do electronically. Evidently, it was. It took several attempts to get my address listed correctly on our policy documents, and several tries to get my policies switched over on the dates we requested.
At the time, Rhea told me they were in the middle of some staff upheaval, so I figured I’d cut them some slack and let all of that go. Fast forward to last week when a deer decided to run into the side my car when my wife was driving home from work. We submitted our claim online that night. We also sent an email to Rhea and her staff letting them know that we’d submitted our claim, and that we were hoping they could guide us through the claims process, including what would or wouldn’t be covered.
A claims specialist responded to our online claim within the hour. It took Rhea’s staff one full week to respond to our email. (Rhea never called or responded herself.) By then, we’d switched our body shop and already got an estimate for the repairs, but her staff’s response was clearly based on outdated information. (It also informed us that a claims specialist usually responds within 24 hours… great news a week after we made the claim!)
I don’t believe in giving 1 star to anyone unless it’s truly an awful experience, so they get 2 stars for what’s certainly been a disappointing one.

I have had State Farm insurance (home, auto, personal liability) for over 35 years and have been very satisfied with each agent who managed the Vienna/​Tysons office. Rhea Baker is my latest and best agent. She and her staff are always available to provide timely, friendly, and courteous service when needed. Rhea also keeps me informed about new developments relevant to my coverage and family needs. She is truly an expert in her field and a pleasure to work with. I also like that she is always looking for new ways to provide even better service to her clients.

As a business owner I needed quick help to provide a service to my client. Rhea and her team went far above expectations and made me look good.
As a home and car owner I feel relieved that this very same team is looking out for my personal interests.

Rhea Baker sat down with me and came up with the exact insurance policies that best suited my situation. I have much better coverage and saved $ 200 on top of it. Rhea’s the best!!!