Tustin Longevity Center

I called to ask how much the annual exam would be and informed them that I was a cash patient. They told me $ 200 then I get a bill for $ 1400 for the lab tests. No one at the clinic took the time to tell me that lab test would be $ 1400. Dr. Mitchell did take the time to push vitamins that they sell at their clinic. disappointing experience.

Dr. Faraj is a rockstar. He’s a great guy, family man, and cares about the welfare of others.

Dr. Faraj is an outstanding doctor and human being. I appreciate that he sees me as an individual and understands the importance of honoring the «Inner Physician» which resides in us all. There is room for my opinions and my intuition when it comes to developing strategies to address my healthcare issues and concerns. Many doctors I have encountered in the past have what I refer to as the «God complex»…not the case with Dr. Faraj. Although he is extremely knowledgable he is also humble and listens to new ideas and acknowledges new technology with an open mind. To sum it up… he’s the perfect physician for someone like me who likes to take an active role in my care. If you are seeking a new medical care provider… seriously consider Dr. Faraj… he is not only an outstanding professional… he also has a beautiful heart and is most respectful.
I would also like to add that the practice as a whole is outstanding… I have had very positive experiences with the front desk staff as well as the medical practitioners… Linda, RN is amazing… and of course Harley who runs the supplement store. I have found that all staff considers the welfare of the patients.

This is an update to my last review:
1. For starters, they stopped asking for your 3 digit security code when you call to make an appointment! Horray! Thank you for that. I appreciate the update to your policy. It is a turn off for customers.
2. For those of you who are unaware — this office DOES take insurance. They are out of network, but they do take it. Horray! I have not seen my EOB yet, so likely an update to come regarding that.
3. My first visit went well. As someone who is familiar with this type of medicine, it felt good to finally have a doctor listen to me and understand my dilemma. Horray! Dr. Eliothorpe was kind and listened to my issues and is working to correct the root of my thyroid.
4. I left my watch in the room where they weigh you and would like to thank the staff for giving it back.

I went and saw Dr. Faraj. TLC has a very personable staff. They truly care about your overall health not just trying to move bodies through. I appreciate the whole staff and all that they do. I would highly recommend TLC and the staff of doctors they have to anyone looking to get healthy and try a more wholistic approach and how you get and stay healthy.

Refreshing vibes, positive energy, and a bright knowledgeable staff make this facility stand out above the others in the field! Every time I come into this office I feel so welcomed by the front staff. Can’t rave about it enough. Keep up the great work TLC, you guys have done so much for me.

I have been to this office several times and the quality of care I received exceeded my expectations. The staff is friendly and efficient and the doctors (I have seen Dr Mitchell for gynocology and Dr Ellithorpe as a primary physician) are very helpful and knowledgable, answering all my questions. In addition, its nice to see a doctor that can communicate on a personal level. I was well cared for and will go back!

I did several hours of research before I selected TLC as my primary care and gynecological provider. I wanted to try integrative medicine and this seemed like a great option. I saw both Dr. Mitchell and Dr. Meric for over a year. Initially, I was very happy with the care provided. I received full 30 minute appointments and what I thought was individualized care.
My satisfaction disintegrated rapidly. Dr. Meric faced her computer the majority of the time for each appointment. Despite having my chart in front of her, she always seemed to forget who I was and what my health needs/​concerns were. She also continued to recommend that I buy the very expensive supplements that they sell on site. Each time I went, I needed to add a new supplement because «new research came out» proving that this new type of supplement was much better. Interestingly, I am a scientist and a health provider myself, so I checked on PubMed and other health science databases and found nothing to verify her claims. I was also encouraged to radically change my diet to eating one protein, two vegetables, and one type of nut for all meals each day as I was considered «pre-​diabetic.» This has since been debunked by my new doctor. My husband shared this diet issue with a colleague and she began laughing as both she and several of her (very fit) friends formerly went to TLC and were told they were pre-​diabetic and needed to take the expensive supplements and change their diets too.
When I went back to Dr. Mitchell for a follow-​up test after my annual, she sat me down in her office to discuss sensitive medical issues and promptly began snacking on a package of almonds. I couldn’t believe that she was telling me medical results with a mouthful of food. Seriously, what the hell?
The final straw occurred when the office abysmally handled my change in insurance. I bought a very good, and subsequently very expensive, Blue Cross PPO plan only after I called TLC and confirmed that they would be able to take it. I gave them my new insurance immediately to assure continuity of care. After I found out I was pregnant, I had a ton of lab work done at Dr. Meric’s recommendation and was given a quote up front for the total costs. Imagine my surprise when I started receiving bills for thousands of dollars above the quoted amount. Thank goodness I save all of my medical paperwork including that form with the quoted prices. After calling their office and their billing services several times with no results, I finally walked into their office and talked with the office manager, Ryan.
Despite my having given my new insurance information to both the front office staff and their billing services representative, they were continuing to bill my old insurance. Ryan also surprised me by sharing TLC could no longer take my insurance as it fell under Covered California and they were dropped from their panel. I asked him to check again as I didn’t think my new plan was Covered CA. He assured he would handle everything and that I wouldn’t be responsible for the overage in the bills. I had my last appointment with Dr. Meric that day. I started crying out of frustration in her office. She apologized for the insurance mistakes, claimed that insurance issues were «not her area» and then, despite being told this was our last appointment, began telling me that I should still continue buying their supplements and that I should add some new ones to my already ridiculous vitamin regimen. I was crying in her office and she was still hocking supplements at me.
So, I asked my new OBGYN about these supplements. She informed me that most of it was garbage and to stop. In fact, one of the supplements was high in vitamin A which can potentially cause prenatal harm to my growing baby. WTF. My OBGYN told me not to worry too much, but that she was surprised and concerned that a doctor would knowingly recommend a pregnant woman take something so high in Vitamin A.
In the past month, I received several more bills from the lab companies they use because TLC never called them to rectify the billing situation. I ended up calling them myself and giving them my new insurance info. Suddenly, I was only asked to pay the manageable co-​pay.
So, 2 months after Ryan assured me that the office would take care of the billing and waive any fees I was assured (in writing) would be covered, I received another f***ing bill for $ 500 because the services from JUNE and JULY were not covered by my insurance. I called both the TLC office and the biller this week and did not hear back for 2 days. I called this morning and informed the front desk that the next correspondence would be from my attorney. I got a call back 5 minutes later. Apparently, their incompetent office continued to bill my old insurance. Again. Oh, and the kicker, I confirmed that my insurance is NOT covered California and that they can take my plan. Fat chance, I am never going back there again.

Doctors are knowledgable and wonderful however, good luck getting prescription refills on time or accurate. They are too busy to respond to both the patient or the pharmacy. I am having to go days and days without medication because they just cannot be bothered.

I certainly appreciate doctors who take a more holistic approach, but it does me no good if they do not honor their appointments.
I had a 10:30 appointment this morning, which I arrived a few minutes early for. At 10:50, while I was still in the waiting room, I informed the receptionist that I could not be gone from work this long and needed to be seen by Dr. Mitchell immediately. The receptionist reminded the doctor that I was waiting out front, but she still continued to speak with a patient in her office. At 11:00, when I had now been waiting nearly 35 minutes, I had them print off my records and walked out. They also asked me if I wanted to reschedule. Is that a joke?
It’s clear that they do not respect patients’ time whatsoever, and I just wasted an hour and a half of my day, when I could have stayed at work and been selling and making money instead.
It further upsets me that they called me THREE times on Friday night to remind me of my appointment and then texted me today with another reminder. Maybe you should be less concerned with your patients’ punctuality and more concerned with your doctors’.
I will certainly not be back.
**UPDATE: Dr. Mitchell called me to apologize, which was a pleasant surprise, so for that I increased rating to two stars. She really took ownership of being late and didn’t make excuses, which I thought was commendable.

Dr. Mitchel is great! She is kind, considerate and understanding. I would highly recommend her to anyone who wants a doctor that looks at the overall picture. She has followed up with me via phone several times. The last call being today (months after I last saw her) to follow up. Very kind and competent person!

I need to revise my previous rating and downgrade them further… after everything I explained in my first review, I finally had an appt. booked 2 months out. At the 4 week point I needed to book a flight on the day of my appt and called to move it… I was told another 2 month wait of course. I explained that I had been waiting for months and needed to see her before I left the country and Stacy said she would look further into the schedule and call me right back, same day.
Did I hear back that day? Of course not… Did I hear back the next day or any other day since? Absolutely not. And I trust I never will.
The level of incompetence and poor service there is beyond description. I will now be looking for a new doctor elsewhere and advise others to do as well.

Dr Mitchell is extremely informative and gave me her undivided attention going over my file in detail. She also found a precancerous mole that my dermatologist had not.
The office and staff is ever so pleasant and organized. I was impressed with the experience and knowledge that comes from within. So much so that my husband is now a patient of Dr. Jaques. We both look forward to the continued health and support provided to us by this clinic.

I went to my first visit with Dr. Mitchell recently at the Tustin Longevity Center, and she was wonderful! I experienced her genuine care and concern for my questions and of course my general health.
The staff at the front counter are also super friendly and even when calling in, they are super helpful! I’m glad I chose this office! :)