Transpacific Management Services

Horrible, Awful, Stupid… The only things to say about this company and it’s idiot employees. They waste no time sending out violation warnings for leaving out your trash cans to long, or for leaving your garden hose out (accompanied by photos of the offending objects time and date stamped) but if the homeowners need anything from them forget it, it will never happen.

Horrible HOA company. If I can give zero stars, i would. Took the HOA over 10 days to provide a citation for an abandoned vehicle parked in front of our home. The CC&R states vehicle cannot be parked curbside except for guests (not to exceed 24 hours). At first, the property manager didn’t even inform the security company. Later, when I complained that nothing was getting done, after 10 days, the Transpacific property manager contacted the security company which finally gave the citation. The vehicle was moved the next day. It took them 10 days to give out a citation? When I moved out, the HOA bill continued to be billed in my name for 2 months after the house has been sold. This is despite the fact that my escrow has cut the check for the final bill and it should have been transferred to the new owner. Called a variety of employee at Transpacific and the calls keep getting transferred. It is easy for them to bill you, but difficult to get a hold of anybody when you need a problem solved. I think all they do is hire gardeners. I can hire gardeners for much less than $ 200 HOA per month. Horrible, horrible company… bumbling idiots running Transpacific.

I own a property managed by this company and it is impossible to get a timely response to anything you send to them. Their phone hours are impossible to work with since it’s during the normal people are at work. Emails never get responded to, it’s like they are trying to avoid helping in order to give you fines. The rules they enforce are ridiculous for things that are simple and shouldn’t even be an issue. I have never had to deal with such a garbage HOA ever. Avoid purchasing a property owned by this company at all costs. I know I will sell mine as soon as feasible and never look back.

be sure to read all the filtered reviews (20 in all), 17 with one star. not sure why all those negative reviews were «filtered» out. seems like this company has given some sort of incentive to Unilocal to up their rating. didn’t work — still one star and most people want to give zero stars.

Our garage door was warped in at the entire bottom edge of our bottom panel.
We called Transpacific management and even before finishing explaining what was wrong with the door, the reply from him was,
«99% of the garage door is caused by the homeowner, either by hitting it with their car or bike».
«But the damage is at the very bottom of the garage door.» (A tricycle would have dented it at least a half a foot above).
«Nothing you’ve told me warrants us doing anything about this.»
This went on for a while and all we wanted was for someone to come and take a look at our door to fairly assess. After some repeated pleading, we were promised someone would contact us back regarding this matter either at the end of the week or early next week. Nope, no call. Had to call back repeatedly to get a follow-​up after another week.
«We took a look at your garage door and it seems as if someone didn’t raise the door fully up and then drove their vehicle into the bottom part of the door.»
Why anyone would ruin their car to get into a half-​open garage is beyond me.
We asked him if we could record his explanation or get it in written form so that
1. We could better understand his diagnosis and 2. show to the tenant that was renting our house, it was something they did and not because the garage door was defective.
«Nope, will not.»
The entire time dealing with them has been a frustration experience. Just extremely unwilling to help.
We’ve been the homeowner of the condo for over 20 years and have lived there for 18 years. If there is a way to rally enough neighboring homeowners to appeal to the board to not contract with Transpacific anymore, you can be rest assured we will find that way.

Now that we have moved out of the Upsidedown Mortgage Situation From Hell,
and have had some time to recover from the complete rape of a situation that was,
( – also, a thank you (NOT) to America’s Servicing Company, BTW– asshats — )
I feel obligated to gripe to you, my fellow Unilocalers, about this horrid property management company.
I complained to them 4 times about patches of black mold on the ceiling, when they already knew our neighbor to the north (common wall /​ceilinged building) had had ceiling replacement done *on them*. Yeah, the mold migrated.
They didn’t want to hear it.
The community agent never calls back– EVER. And changes constantly.
They never even responded to our real estate and escrow people timely in order to get the final payment and transfer fees correct.
They let the Community Board act like rent-​a-​cops over stupid parking squabbles when our visitor’s vehicle CLEARLY had a hang tag…
They spend the money on stupid stuff like repaving and painting grid lines on the new pavement when the spa building was busted and down for about 2 years…
their fault cuz homeless were living in it… oh well another amenity gone to residents.
But we need new gridlines! Damnit! People can’t drive in a circle well apparently…
My community was Lakewood Shores HOA… so glad to be out of there.
If you see Transpacific Management on loan docs and you are looking to get into a CONDO…
Don’t. Just Don’t.
The other reviews here are not lying either.
They suck.
Why anyone gives them money for anything, who knows. What do they do besides hire gardeners? I could do that for a lot less than $ 303 per month.
*&*!&*!!!

can i give this place a 0? you know something’s wrong when your building «manager» tells you that your damage isnt bad (sight unseen, mind you) enough to warrant her leaving the gym! and that its ok to leave my carpet and pad wet for 36 hours. really? at least pretend you give a rats ass about your building. i can at least honestly defend a one star rating on the premise of pretending to care. but i dont even get the luxury of that.
these people will run you around, and wont call you back. seemingly every hour of the day is «after hours» to these people. its either from 8 – 4, 8:30 — 4:30, or 9:30−4 depending on what your trying to get them to do. which will eventually be not much. the sooner this place goes belly up, the sooner the world will be a better place. if i had any control at all, id stop giving these vultures my money. unfortunately, my hoa board is either to dirty, or stupid to care.
update — here we are, a week later, and a wet, moldy wall removed (one, that «obviously» wasnt so bad, right transpacific? the one you assured me there was no mold in. RIGHT TRANSPACIFIC?). im left with a gaping hole in my wall now awaiting for transpacific to approve going forward. with nary a phone call to keep me informed about it. so, how do i know, you ask? i had to call the construction crew that ripped out the wall. more brownie points for transpacific! and now i called transpacific, and the «only» person who can apparently approve something just happened to go on vacation. how quaint. so for over a weeks worth of calling, and my manager has either been at the gym or on vacation, she surely hasnt been in the office, that much is sure. so enjoy the vacation sweetheart, youre gonna need another one after you get back. this just keeps getting better and better.
update part 2 –in an effort of fairness, we have actually made some progress within the last week. despite transpacific’s insistence that our absent building manager was the only one with authority to approve the fixes, we eventually managed to get to someone over her head to someone who actually calls back! it was a tough fight to get there, because not only was our building manager gone, her regional manager was also gone. so i dont know where this person is in the food chain, but i can safely say that she was the singular ray of light in that black hole. she actually called us! which, in and of itself is amazing. and then on top of that, she did the impossible and got approval without the worthless one. maybe if this company had more people like this, the reviews wouldn’t bare out the way they do. unfortunately, even after this, its not enough to erase the bad taste in my mouth from all the other dullards they staff their place with.

Terrible. They have managed out association for 15 years. I have a number of properties and experience with a number of Assoc. Next to Merit these folks are the worst.

never return calls, unhelpful, threatening; worst ever

Well, I finally moved out of this project, much to my owner’s dismay. Wow, not one good review. These people actually told the owner of my home I should be home if I have guest’s over so the neighbors don’t think my unit is being rented out on a weekly basis… gee let’s see I live at the beach and my friends are not supposed to come over, if I’m not home… What the heck, it’s your business why, because of few mean spirited nosey owners don’t have any life and the watch my comings and goings as well as my friends… unbelievable!

Would rate it at a 0 if given the option. Horrible horrible horrible company. They have terrible follow through and will deny their responsibility on everything. They send out notices for property issues that are non-​existant, and then will let other serious issues pass by the wayside. Perfect example, as homeowners, we have not been able to get our mail for over a week. (Mailbox was broken into by kids). Took a week to repair, we weren’t notified of status of repairs, and then when replaced/​fixed our key didn’t work. Supervisor is on vacation for another week, so there’s no one to help us with our problem! So now we can’t get our mail that the post office delivered from all of last week-​Jan 4^th!!! Does this sound like a well run business that cares about it’s members? I think not!

request for information about our HOA coverage since we’re a new home owner, and never get a respons back!
This is the worse managment company.

Completely incompetent, overpaid, bumbling idiots.

UPDATED ⁷⁄₂₀₁₁: Homeowners had enough. We got rid of apathetic board members, installed new ones, and the new board fired Transpacific. We have a new management company now and have reduced our monthly assessment fees.
UPDATED ¹²⁄₂₀₁₀: Situation remains poor, worse. Homeowners have now discovered a possible conflict-​of-​interest between one board member and contracted vendors. Transpacific prepared monthly budget statements and issued checks to the vendor, but did not make anyone aware or advise against. Where is the ethical oversight? Manager has also protested recording of meetings.
Major problems. Needs serious improvement. Transpacific is contracted annually by Founders Square Community Association in Anaheim, California.
The current manager was recently transitioned out in part due to complaints issued by residents.
Regrettably, most if not all of the complaints fall squarely under the responsibility of the management company, not the board. The management company representative either failed to perform or misguided the board with incomplete or inaccurate information.
Complaints included:
* failure to properly establish a Site Review Committee or Site Review process
* failure to keep complete and updated member records
* failure to develop review procedure policies for association records
* missing association minutes
* losing election ballots
* issuing violation notices that do not contain required information as stated in our CC&R
* failure to treat residents equally, as required by our CC&R
* misapplication of conflict-​of-​interest principles
* misapplication of california corporation code 6330 — Rights of Inspection
* confusing and evasive communications, non-​responsiveness, and bullying
The Vice President of Community Managers has been made aware of these problems and promises to help resolve them. We are cautiously optimistic that things will improve. If specific commitments and actions are made to improve, their rating could be higher.

I’ve submitted architectual proposal for my patio. Got kick back twice. First time they complained that we didn’t specify the color, material etc in details. So ok, we hired someone to do blue prints with incredible details on it. This time, they said this is beyond their scope of approval. WTF, took our fee and denied my proposal without any explanation. Very unprofessional.

My homeowners association uses this management company. I can’t even get them to hire some guys to fix some trees that is about to tip over during the recent windy weather. bunch of losers