Big 5 Sporting Goods

Big 5 is a great, cost effective place to fill in minor accessories before a backpacking trip. Employees there are very helpful.

Probably more like a 4 ½ star I enjoy coming here for the awesome sales. This is a great place to buy your shoes. My steel toe boots were always on sale it seemed. I need to check out their other merchandise.

Rude to the tee, standing around and laughing while yself and another customer needed assistance. The manager on site was the rudest of all.

I really like how they remodeled the whole place. It’s no dicks sporting goods, but the new look is nice and one that the store needed. They have a decent stock of inexpensive sporting equipment and overall am happy with my purchases from this store and would definitely come back here again. My only gripe is that it’s virtually impossible to get anyone to help you. There are 4 people standing around and only one them will take the initiative to ask you if you need assistance. Every single time I come to this store I pretty much had to chase someone down just so j can be helped and one thing that did sort of upset me was the fact that employees would greet and offer assistance to someone while they always ignored me

I went there today and I thought they were okay. Maybe 3.5 stars, rounded up. It’s a bit larger than the one in Irvine. However the area is a little more sketchy. Granted, this is Orange County sketchy, which is nothing compared to like the inner city. It was average cleanliness. It wasn’t very busy at all but it was the middle of the afternoon during the slow hours.
I found the staff to be friendly and helpful. I did have to call them over a few times and they’d help and then go back across the store, but they did help. I tried on some shoes, didn’t like them but they looked nice and good prices. I recommend this place. Although I prefer the Irvine store even though this place has a wider selection.

I got what I needed for a good price and got out. I didn’t know where one thing was so I hunted someone down, asked, and she told me. I don’t know why so many people are so extreme about customer service demanding so much more than that. But for me it was quick, convenient and all I needed. If you need more help maybe it won’t be so great.

+ Inexpensive sporting equipment
— Rarely has any winter sporting equipment
— Staff has limited knowledge on products
I have a hard time giving this one more than 3 stars. I understand it cannot compare to REI or those «higher end» sporting stores, but it should still demonstrate good and knowledgeable customer service.
I’ve been to this location several times when I don’t feel like spending top dollar for something sports related. On more than one occasion, the employee had little to no knowledge on the products when asked. He then proceeded to read the tag/​box description. I can also do that.
I do wish they had some more stock on winter sporting gear, but there isn’t too much.

Just walked outta here with a killer deal on 2 queen size air mattress. Both Dan and Daniel were a great help. Thanks for the great customer service fellas. One of them even took the time to help me take one of the boxes out to the ride. Every time I have walked into the place the CS is on point. I will most likely be returning for more camping gear.

Big 5 always has good deals on their shoes. Cheaper than any sporting good store such as Dicks or other high priced stores. The store isn’t the most modern inside but I’m looking for deals and Big 5 has them. Their package soccer deals are the best around.

I’m really disappointed in the customer service this place has (or should I say lack of customer service?). I walked into the store and wanted to take a look at a bike and neither of the two associates acknowledged me even though I made eye contact with both of them. I was the only customer in the store and it seemed like I was a plague to them or something. After making my purchase, I asked them if could ride the bike right out of the store and they said yes, I even asked them a second time to make sure it was assembled properly and with an attitude they said yes again. Halfway home the bike started falling apart and I had to walk it the rest of the way, thanks for the safety concern guys…

Help is there

I bought new soccer ball here for only 10, they had sale and I got lucky.
Store is big and I think they have everything for any type of sport or active life. Minus 1 star, cause it is organized not the best way.

I love my local Big 5 Store. I was in and out in 5 minutes with snow boots for my trip to the east coast. Oh, and the best part was they were on sale! Woohoo!

Didn’t have what we needed

My visit at this location of Big 5 got 2 stars from me.
I called for a couple of items for the winter gear, the male whom I spoke with told me they had it in stock. So as I make that trip to this store I find out that they don’t have the items. I then proceed to look for similar items and found what I was looking for either it was poor communication or the employee did not bother to look. It sucks when you call and expect an item to be there when you are told it is. Not the best customer service nor the place was well organized.

Been to several Big5 stores, but this one I don’t come by too often based on location, lack of selection, and service. I like the one in Orange, where I visit every so often, but just happened to be in the area here. This time, the young man on the floor was helpful and at least someone was at the front register. I just could not find what I was looking for.

VERY POOR CUSTOMER SERVICE!!! They’d much rather talk to each other or on their phone. Even when «serving» you they still talk to each other about their weekend etc.
NO HOCKEY EQUIPMENT!!!
Store looks like a hurricane just hit it.
AVOID unless it’s your last resort.
Oh ya. don’t even bother phoning. you’ll get even less help!

I have been buying camping equipment, ammo, exercise equipment, shoes and clothing over the years from Big 5, and I usually go to the Tustin location.
Their handling of a mistake in a recent ad led me to write this review. For months I had considered buying a rifle they advertised from time to time. Reviews of the rifle in question were unanimously high, although it was faulted for not including accessories some reviewers thought should be standard equipment for the price. Lo and behold, Big 5’s ad showed it on sale at a very competitive price INCLUDING those accessories (hard case, iron sights, and Picatinny rail set). That did it– I decided to buy it.
The manager on duty showed me the rifle, and he noticed it did not have the hard case as advertised. He called the head office to find out why, even though another employee said the ad was a mistake and that I wouldn’t get a case for it. After the 10-​day waiting period I picked up the rifle, but they still did not have a response from the head office. Apparently they asked the manufacturer to ship them a case, but the manufacturer had none left. The new manager, Jason, called to tell me they’d give me another hard case free of charge because they couldn’t get one from the manufacturer. I appreciate their commitment to customer satisfaction. They could have given up and told me, «Sorry, it was a misprint. How about if we give you 10% off a case of your choice?» That would have been a poor response. As it was, they came through with flying colors.
They have earned my business, so I will continue shopping there and recommending them.

I am genuinely surprised that I am giving a Big 5 store four stars. Normally, I try to avoid Big 5 because the stores are cluttered and the staff is unhelpful. While this store has a lot of stuff, the aisles were clear and the shelves were fairly neat. The staff was very helpful and asked if we needed assistance several times.
We came here to get soccer gear for our boys. Big 5 has a package that includes cleats, shin guards, and a ball for $ 30 to $ 40 depending on the brand you choose. We went for the middle priced package that has Diadora equipment for about $ 6 off the price if the items are purchased alone. We also picked up some socks, a ball bag, water bottles, and cones since my wife is the coach. (I guess that means I will be the one quartering oranges for half time)
The deal is decent, and they had plenty of stock. I really was impressed because the staff stopped by a couple time to see if we were finding everything we needed. I saw them treating other customers the same way.
The only hitch we had was at checkout. The person on the register had a tough time figuring out how to apply the discounts on the soccer packages. It took longer than it should have, but I think the person was new. Hopefully, she will get better with time. While our check out took longer than it should have, I will say that the staff did call up extra help as soon as they saw a line was building behind us. Again, they seem to have a better handle on customer service than most Big 5 stores I have experienced.
Big 5 tends to have decent sales on shoes. Next time I am need, I will check out this location again.

I frequent this location of this chain store regularly to buy tennis balls and occasionally the New Balance cross training shoes that come in wide for my size. And when I need an inexpensive but decent watch, this is where I first go. There is almost always a sale on tennis balls, though I wait until the Penns (truer bounce, longer lasting on hard court) are on sale. Everyone probably knows they don’t carry the latest and greatest of the brands they carry, They tend to carry overstocks and previous years models — that’s why the great price when on sale. So, if you’re, say, an athletic shoe trendoid, this is not the place for you.
This store is usually well stocked, though the popular sale items in your sizes can go pretty fast. This is esp. true during the holidays. The people that work there for the most part are helpful but not usually experts in the items they sell, like at a pricey specialty store, e.g. tennis pro shop or golf pro shop. But if you know what you want, this is a great chain for people like me who don’t like to pay retail. Sadly, I see many people walking in here not knowing what they want, don’t ask any questions, and probably buy the wrong thing and end up returning it later.
So I am flying out of John Wayne for Thanksgiving, like so many others are. (Oh, and I hear they have that new surveillance camera that can see what you look like without your clothes on. Yikes!) The other day, I decided to get a back pack that could fit my larger laptop, a binder, my small camera, small shaving kit, and room for a jacket if the plane gets too cold. I finally make my selection, and take it to the register. It was also about $ 15 off regular price. It was a Friday evening around 6 PM before going out to dinner. There was no line.
I was pleasantly surprised by the help from the guy behind the counter. Turns out he was one of the assistant managers. «Did you check ALL the zippers?» I said, «Yes, I did.» He said the back pack I chose was fine for my needs which I explained, He said, «Good — with any backpack, the weakness is often the zippers.» As he was talking, he checked a few of the zippers inside. It was great to get dialogue and confirmation from someone that knew his product line. I thanked him for his help, and he said he didn’t want me to come back later and return it.
Most of the time, the discount store cashiers just take your money and say goodbye. They live for the sale! But not this guy on that night. I was quite grateful for the unexpected help.