Petco

What is it with this place. New management?
Is it casual Wednesday?
Nice ppl but the groomer looked like she had a rat nest on her head, sweats pulled up over her calves. the front store clerk. Wearing a black Tshirt. No name badge nothing showing he works there.
Just seems to gone down hill.

We love this place! My husband and I often come in because of our aquarium. The staff is very helpful and knowledgeable. We’ve never had a bad experience!

Avoid this location like the plague. The manager/​nazi that runs this place is a complete prick. Let me not jump to conclusions he may not be the manager, but he is an older, tan, white/​grayish haired gentleman. I am very loosely using the word gentleman extremely loosely here. The sad thing was that just previous to going to this location I had a friend tell me of a similar story stating «do not go to that Petco. Some older guy that works there is a complete jerk».
Not heeding my buddies advice I went there. Because in all honesty when I’m purchasing food for my dogs I am not setting the bar of expectation all that high. How bad could this one guy make a 10 minute buying experience? That just goes to show how little credit I gave this guy (manager/​nazi/​drill sergeant). Because I walked out seething with anger.
I went there with my mother who was kindly helping me pay to get all 3 of my dogs food. The reason she so graciously was helping me was because as of right now I am a little short on money due to waiting over a year for my military disability which was for an injury sustained in Iraq.
We make it to the checkout stand and he starts ringing us up. Doesn’t say hi, did You find everything alright, or anything. Which no big deal, I’m not one for shallow pleasantries anyway. I ask him if he has a military/​veteran discount and he says yes. So I show him my ID card and then he says «well what is your status?» In a condescending tone. I told him I’m a disable vet and he says «ok, you’re paying, correct?» I told him no but the items are for me. Before I could get another sentence in he cuts me off saying“well, your mother isn’t in the military so you don’t get it”. I try to explain myself and in return he just blows me off saying «doesn’t matter, that isn’t how it works». I drop it and my mom pays and we leave. While I was walking out I see him talking about the exchange with one of his coworkers and motioning towards me while laughing. So not only does this guy know he is a jerk but he enjoys it, in some sadistic way.
The only other time I have seen this type of behavior is actually in the military. I couldn’t help but be reminded of some horrible senior person that would hide behind some policy to ensure they are the one holding the power. To make sure no one forgets they are the one that makes the call. It’s their way and the hell with anyone that wants to question them. It can work in the military because you don’t have a choice but to obey. Fortunately, I do have a choice now and I chose to never step foot in that door again.