AT&T Device Support Center

The only reason I am giving a 5 star review is because Jessica took the time to figure out why my aircard did not work on my new (Windows 10 IOS) computer –and she was right! Windows 10 is so new that it does not support my device! The other worker there was happy to just send me on my way — with the promise of a new aircard mailed to me without scrutinizing further (I stayed –asking that my sim card be tested…). Thank you Jessica!

Went there with my son, who was moving to New York for university. We had heard that ATT had bad reviews, and expected the worst. We could not have been more wrong. The salesman (Andre) came up to us right away and worked out exactly what we needed. We had his old phone updated with a new sim card and account in minutes, all while being incredibly friendly. When there turned out to be an issue registering on the network, Andre spent at least an hour trying to get it fixed, and even phoned head office to resolve it. He stayed past the store closing to make sure it was done and gave my son his personal number in case anything was still not working. Highly recommend this store.

First time in here ever and I have to give a kudos as well as a huge THANK YOU to Jessica. She really knew what she was doing just to of been in this store and profession for 6 months. She explained everything step-​by-​step and didn’t mind the questions inbetween. She was quick and thorough as well as patient. She also smiled a lot and have a friendly and welcoming presence about her.
The location is really across the freeway next to the Westfield mall. Really easy to find even if you’re a commuter.
Great first experience here.

After reading some of these reviews I just had to jump in. The employees are pretty nice, but they DO STAND around and shoot the breeze, while customers wait to be seen. You walk in, they immediately take your name and phone number down and write it on a «waiting list». Just like in a restaurant. Then you sit and wait while you get to hear them joke around and tease one another. Pretty weird. I don’t know if they are working on other phones and have to wait for those broken phones to reboot or what. It’s hard to figure out why they don’t seem to take this seriously, and there are usually NO apologies to the customers who have to sit and wait in this small store.
Update: I had to return to this «store» to solve an issue (again) with my cell phone. This time I really watched the employees. Got there within 10 minutes of the store opening its doors. Three employees at the counter and three customers in wait (which included me). AGAIN, the employees joked around. However, this time I noticed their supervisor, Gregory, was the biggest offender of all! He would belittle the other worker saying things like, «I thought you told me you knew how to do this.» The other worker was soooo embarrassed. Then this supervisor went on to talk about his personal life and his preferences about music. All the while, the other customers were looking at each other and at me and we all had that look on our face like, «WTF?» Our time is VALUABLE. Why are we sitting there waiting for these guys to GET TO WORK?

I was disappointed in my experience here. There were a lot of attendants that seemed to be standing around doing nothing while there was a long queue of people waiting for service. It took 45 minutes to get seen.

First of all, once I was helped the customer service rep was very good. I have no complaints about that. My problem is that I showed up on a Thursday at 11AM and there is only *one* person working here. It was over an hour by the time I left and there were only 2 people in front of me! At one point another employee came out of the back but was not there to help out customers. Even once everyone in front of me was gone the sole employee on the floor was responsible for answering phone questions and checking in new customers. There were at least 4 workstations for other employees, I don’t know why they were so poorly staffed today but it is one more reason I would switch back to Verizon if they could ever match my discount.

Overall: Helpful and friendly staff
I was kinda peeved that I was having issues with my new Samsung Focus Windows phone. I only had it for 6 weeks!!!
It was making a constant beeping noise, and wasn’t holding its charge. On walking into the store, I was helped immediately. The technician knew exactly what I was talking about. Apparently, it’s happened to a few of these phones.
Anyhow, she just reset the whole system whilst we waited. It was barely five minutes before she called me over again. Everything was again fine and dandy. There were three technicians all working hard, and ample seating.
All in all, a useful place if your phone goes t*ts up (within its 12 month warranty) — just make sure you do a backup first.