Tucson Marriott University Park

Excellent hotel for business travelers. Exceptional staff, one of the best hotel fitness centers I’ve seen, reliable wifi, clean rooms. I’ll definitely make this my go-​to hotel for Tucson business trips going forward.

Maybe I’m a bit jaded… We just spent the last 2 nights at the Drury Inn in Phoenix… what a nice hotel stay that was… but then we get here. the Marriott in Tucson… don’t get me wrong… it’s a nice hotel with great staff… but $ 13 a day to park your car…$ 23 a night for valet parking, $ 10 a day for wifi? come on… even MacDonald’s has free Wi-​Fi… no refrigerator in the room either… if the stay gets better I will update this… but so far… disappointed

In the almost 20 years that I have been traveling and staying in hotels, Marriott really nailed it with this location. I won’t mention the other location but you can dig around on my reviews and find it. I’ll stick to this one while I’m in town. Since this place was equidistant from my office from the other hotel, I decided to stay here again. The front desk is professional and upbeat. The rooms are well appointed and the beds are comfy!
I would recommend that the elevators get serviced. They are slow and one of them is rickety. The hotel definitely needs to be refreshed a bit as newer hotels are popping up around town and down Speedway. You can always have location but if the quality turns down, people will look elsewhere.
The hot tub was hot this time and no they did not replace it with a fire pit. This place is definitely welcoming and even if you want to get away for a couple nights I would highly recommend this location!

This Marriott is the perfect place for anything that one has going on at the University of Arizona. Literally, you can walk to the campus from this hotel. We checked in last weekend and liked this full service hotel a lot. Yes. It’s a tad dated, but it’s full service and did I mention you can walk to UA? The valet guy also could have helped unload our trunk of baggage … or a bell hop? But. us spoiled people, we can take care of that. We had a suite on the corner and concierge floor privileges which is a nice perk considering you get access to the private lounge on the 7^th floor with bottled waters, juices, sodas, snacks in the evening complimentary; desserts later and breakfast and Starbucks coffee and newspapers before heading out in the morning. I was even allergic to every dessert they served one evening and the Concierge had a different one sent up to the lounge ! I felt bad because I was full from dinner and had only mentioned I couldn’t have nuts in the dessert being served because I was full! Bam. He has a flourless chocolate cake with raspberries brought to me. Great! But not great because I was full! lol There are also liquors, wines and beer on the honor bar in the lounge. The hotel has a great restaurant and a well equipped gym. The front desk is helpful and is knowledgable of the area. Our room was spacious, very quiet and very clean. There is also a great gift shop with campus gear and Marriott members get a little discount ! I expect we will be here a lot in the next few years !

I really dig this Marriott location!
Pros:
–Comfy beds
–Every room has a patio
–Updated gym with new machines
–Concierge lounge on the 9^th floor that’s included if you’re staying on that floor
–Right next to U of A so tons of shopping and restaurants
–friendly staff
–Restaurant on site with happy hour
Cons:
–You have to call in to get connected to wifi, a little weird…
–Slow elevators
–Small pool area but completely functional… the pool is right across from a U of A admin building so there’s a lot of foot traffic
–No refrigerators in rooms, boo!
–have to pay for parking across the way
Despite the pro and con list, I really enjoyed my stay here and would recommend it to those who are visiting U of A or want to be close to campus.

Group of us enjoyed drinks and beer on tap along with good meals: two different kinds of pizza, shrimp linguine, burgers, spinach salad and I loved my steak, was cooked medium per my request, with pepper stuffed with cheddar cheese. The air conditioning was a bit cold; place not to busy for a Friday night; we appreciated the group discount as we seemed to wait quite awhile and we thought the regular discount was for dinner, but discovered it was lunch only. Would have enjoyed more piano playing, but maybe it was a guest, who only played a piece or two and whoever it was seemed to be gone. Service good, helpful explaining meals.

Just spent four days here and it was seamless. Close to University Halls and the customer service was exceptional for me. The concierge floor offered terrific breakfasts. Kudos and thank you.

Nice hotel near campus. Often the hotels near universities aren’t very good. The Marriott is a standard Marriott. Rooms are clean. The lobby is nice. The best part is the location. It is right by University Blvd with restaurants, bars, and shops.

This past week was the worst stay I’ve ever experienced. On Tuesday night, I woke up in the middle of the night several times scratching. When I finally got out of bed the next morning, I had 3 large swollen itchy areas on my right arm, left hand, and jawline. I thought it could have been a reaction to detergent in the sheets. So I went out and bought some hydrocortisone. Wednesday evening, I woke up in the middle of the night scratching old and new areas on my arms, elbows, and hands. At 3am, I got out of bed to pull off my sheets and saw a bed bug on the mattress protector. I was being eaten alive over the two nights. I was immediately switched to another room after showing the person at the front desk the little critter.
I understand that this happens… it’s disgusting, but I get it… and the hotel did offer to give me extra points… which I haven’t seen in my account yet. The offer of 10,000 bonus points is insulting in comparison to how I physically feel right now. I have open wounds on my jawline and 7 painful, itchy and swollen areas on my hands, arms, and elbows. I’m exhausted and uncomfortable due to what I endured this week. I’ll be physically dealing with this for the next week or so.
The décor in hotel is dated. It feels old in the atrium and in the rooms. I think the fountain adds a mustiness in the air so the rooms have a faint odor. In some rooms, it smells like urine. I’ve stayed at this hotel on and off for several years now. Just recently, my project manager negotiated a good rate here. The intent was for the team to stay here for the duration of the project, but we’re now re-​thinking this.
I’m giving this hotel two stars because the customer service has been very pleasant. The woman that works from 6am to 9:30pm or so in the Concierge Lounge is amazing. Jorge at the front desk appeared to be very sympathetic to my plight this week. Before any discussion, he asked how I was doing.
This is the link to my FB post (with the picture of the one bed bug I saw):

This is my second time staying at this Marriott in Tucson. Service from the front desk and restaurant is very good and consistent. 3-​stars based on housekeeping. No one came to clean my room yesterday. I noticed this right when I returned to my room last night at 8:30pm. Due to the time, I didn’t feel it was worth calling for service and I was checking out today anyway. I was just a little surprised since this never happened before. As a Platinum Elite Member and supporter of Marriott, it’s a little disappointing but I’ll continue to return when in Tucson for business. When I mentioned this to the front desk, Jorge was extremely apologetic and made sure everything else worked well for me during my stay, Now that’s the usual level of service I’ve seen here which I love.

I literally got stuck in an elevator with one other guest. Fortunately, claustrophobia didn’t set in as the elevator had glass walls so we were able to quickly alert the staff. We rode up and down a few times until we decided to keep our finger on the «close door» button but the staff discouraged us from hitting the alarm button. The one gentleman tried extremely hard to pry the door open with his bare hands and ultimately was able to utilize a carjack from valet to open the doors. They pulled us out and quickly scattered in relief and to update everyone on the situation, I’m sure. However, I felt that the situation was handled very poorly and unprofessionally towards the guests in the elevator. It was incredibly unsafe to utilize the carjack although ultimately effective. There were no apologies for the inconvenience and there was no follow up until I asked to speak with a manager the following morning upon checkout. She mentioned that I did receive some points for the inconvenience although she didn’t seem to acknowledge how I felt about the situation. I did write a note and received a nice emailed apology after I kicked up the dirt but I still don’t believe that rectifies anything. I will definitely not be staying at this property ever again which is unfortunate being a platinum elite member. I much prefer the Towneplace, Courtyard, and Residence Inn properties on Williams center.

Very dated, great location, good staff, internet not worth purchasing. But not want I’m use to with a Marriott.

I wish I didn’t have to give this place one star. Their service is so horrible. I left my ID in my room after I checked out, I called and they said they didn’t have it. But I knew it was in there. So I went back to the hotel and they said someone checked and nothing was found. I’m now on my way to the airport without it but I knew for a fact it was there so I called again and someone actually looked this time and there it was! Now I’m going home with no ID because of this unprofessional hotel.

Checked in around 9 pm Friday July 17^th and was very impressed by every aspect of the hotel. Great curb appeal, good parking and friendly attendants. The gentlemen at the front desk was very friendly and professional. Surprisingly clean rooms for what one usually finds on a college campus. I was very excited that we had a nice little balcony too!
Only downside is not the fault of the hotel, but the walls are ridiculously thin and after the bars closed my fiancé and I were rudely awakened by our neighbors. Unfortunately the kids were smart enough to quite down when security walked by, but immediately started back up again once the coast was clear.
Thankfully Charles at the front desk handled the situation amazingly well and promptly switched our room and offered complimentary breakfast. We will definitely be returning and recommending to others!

I travel quite a bit and very loyal to Marriott. This property is the worst I have stayed at! Elevators don’t work, slow room service, poor check in process.
You are better off staying anywhere but here!

No problem at all with this Marriott. Convenient to many, many food choices, located right on the University of Arizona campus.
Check in was a breeze, front desk staff were extremely pleasant.
Rooms were clean and the bed was comfortable.
Bathroom also nice and clean, shower water pressure not bad at all.
There is valet parking, but DIRECTLY across the street there is a non-​hotel owned self parking lot that costs $ 11/​day. The convenience factor made this a no-​brainer.

***This is an okay Marriott if you are spending most of your time in Downtown Tucson or the University of Arizona, but it is dated and you have to pay for parking***
This Marriott is very close to the University of Arizona and it reminded me of the Marriott Madison West. Like that hotel near the University of Wisconsin, this hotel has an open atrium so hotel guests staying on high floors can look down upon an open lobby and restaurant. I felt that this hotel was slightly more contemporary than the Marriott in Madison though this hotel is still dated.
This Marriott’s rooms are comfortable and very clean – comfortable bed but a very simple and no frills Marriott décor. I did feel the bathroom (while clean) was too small and crammed.
The Concierge Lounge (for Marriott Rewards Gold and Platinum members) featured a just okay breakfast (standard stuff like scrambled eggs, oatmeal, breakfast breads, sliced fruit, yogurt, and cereal). The Concierge Lounge did have a great commercial grade self-​serve Starbucks machine that produced fairly good hot chocolate.
Service is friendly.
Room rates are not bad on weekends but a little high during the week.
This Marriott is a good option if you are spending time at the University of Arizona. This hotel is also very close to Downtown Tucson. The hotel is dated though so it is probably not a great /​fun option for a long stay.
Valet and self parking are both available. Self parking is $ 12 per night.

I am normally a Hilton gal, but do stay at Marriott’s from time to time. I was here for a holiday party with my husband and we got a GREAT rate for the evening. I would have given this review 4 stars but there were a couple important things lacking at this property.
The good stuff — location is awesome, right by the U of A, lots of restaurants/​shops within a short walk (Starbucks across the street — win!). The hotel itself is really lovely, they have done a nice job keeping the look current. Front desk, Valet staff and housekeeping — super accommodating and nice.
Needs improvement — banquet staff — not so friendly, forced niceness which is very off putting. Most people can see right through that. The banquet staff at our event — particularly the folks checking the tables obviously wanted to be somewhere else. The room — the two things that brought this down from 4 to 3 stars — wi-​fi (non existent and there was a charge? come on!) AND most important — the bathroom water pressure for the toilet and the shower were terrible!!! Not sure what that is all about, but the water pressure and warm water issues are deal breakers for me when I stay somewhere.

I’ve stayed at this Marriott several times now and my stay is always very pleasant.
I only have a few criticisms. First, I think it’s outrageous that they charge for Wi-​FI. I was told that it’s available in the lobby, but if I want to use the internet in my room, it’s $ 10/​day for moderate speed and $ 15/​day for high speed. What a scam! Second, the pillows are terrible. This sounds a little silly to mention, but believe me, a good pillow makes all the difference in the world! Third, the service in the bar is lukewarm.
As for the appearance of the hotel, I think it’s beautiful and I love the atmosphere. The lobby area is open and spacious, with ceilings that reach the top floor. The rooms are always clean and the views facing the mountains are gorgeous. I also love that it’s so close to U of A. The clerks have always been very nice and helpful; I’ve never had a negative experience at the front desk. The prices for the rooms vary, but on an off-​season, they are very reasonable.
Would I recommend this hotel? Definitely. Will I be returning when I visit Tucson again? Absolutely.

Hotel was nice, good beds, spacious bathrooms, and balcony was nice touch (9^th floor). Restaurant is decent, soups were a favorite.
Staff was overall friendly except every person we encountered at the front desk had a HUGE attitude.
And a little annoyed that I booked over 40 nights for a group and they refused to give us free internet, $ 10/​day for a business trip when we’ve spent over $ 6K in under two weeks, seems like a cheap attitude towards customer service.
Edited review from 3 to 4 stars, they ended up comping our internet and the gentleman in the concierge lounge was absolutely delightful (Raphael I beleive)