Jim Click Hyundai East

Big Mistake! Not happy with the service.

Trying to make a service appointment is impossible! The voice message system doesn’t work, I’ve left numerous messages on different days and no return calls.
I have to laugh as the messages say how important my business is to them. The first impression is what lasts.
Once the car is in the service department. Doug has been a pleasure to work with. They always want me to schedule oil changes, No Way!
Unfortunately Jim Click is the only Hyundai dealer so I have no choice for the Under warranty issues.
I might add, this is my first Hyundai, 2013 Santa Fe, like the car but numerous trips to the dealer for minor problems. Hyundai has a great warranty however I’d rather not have to take it in. The Nissan’s I previously drove didn’t have these issues.
TerryO

Good Morning,
Some Background on me so you can see where I’m making comparisons. First, my job has me working 6 days a week and off on Sundays. So I would bring my car in when I could, knowing that I would have to wait. I had 2006 Hyundai Sonata that I paid to have you guys service for me. I would go in and Let them know I need an oil change, but I don’t have an appointment, I don’t mind waiting it has never been an issue. They would give me 2 to 3 hours and sometimes it was less sometimes it was more but I was able to bring my work with me and complete it no problems and I always filled out the survey with 10’s. I loved the service the people inside were great. Because of that I bought from the 22^nd street office a 2012 Hyundai sonata and this time service was included. GREAT! Same issues so I also came in as a «Walk-​In» no problems while I own that car. I decided to upgrade and get the 2014 Santa Fe Sport,(on top of that I recommended my in-​laws to buy a car which they did). Same Service warranty and same great Service until today and it kind of started on my last service.
The gentlemen that helped me today was the same one that helped me last time and it seemed he was trying to discourage me from coming in as a «Walk-​In». On that day he did in fact say it could be up to 3 hours and I went ahead and said I will wait. I actually got out of there less than 2 hours and like always I left good feedback. Today he said it could be two hours to all day. Right there he took away my options to assess what I want to do. Clearly I can’t wait all day. I asked him if he can narrow it down, and he said he could not. He said the best thing is to make an appointment and I know that and I knew that 4 years ago. He asked me if I wanted to get my 30,000 mile service done. He said it would be somewhere over $ 200.00. I mentiond I just came in for an oil change and it could take all day, how much longer with that service on top of the oil change. He said he could probably get me out close to 1pm. Now this is where I started getting upset. I can’t get my Free Maintenance for Life oil change without leaving it there and the possibility it would take all day, but if I pay out money, I can get my oil change and 30,000 mile service close to 1PM. He then again said I need to make that appointment because people were complaining about not getting their Oil change in the Time they said and that they are two week booked out. And in my head I’m thinking, Jim Click is regretting the choice they made with the Free oil change for life and that now they want to discourage people from using it. But once they knew they had the opportunity to make money off me they will get me in.

Brought in a company vehicle for repairs. Got few updates on the job while they had the vehicle. Then had to immediately turn around when the check engine light came back on. All this for an exorbitant hourly fee. Not so good, but not sure I was expecting much better.

This review is for the SERVICE section only.
Not exactly sure why the average rating is two starts, but then again I’m too lazy at the moment to read all the reviews.
Carmen Elantra, my 2013 … Elantra … with 19,900 miles, started overheating when I ran the air conditioner. This is a very bad thing. But of course she’s under warranty (unless it’s user error, like I ripped a radiator hose), so I called the Jim Clicks in town to see which one could give me a rental car, stat. Doug, the manager of the eastside one, was just so cool about it. He said I could have a free rental for as long as it took to fix the problem, so long as it was indeed covered.
I drove straight there, heater blasting (to ensure no overheating), on my lunch break.
They made sure Enterprise had my disgusting rental (someone left luggage full of feminine products in the trunk — unused, but STILL!) ready quickly, let me know the problem within a few hours, and fixed it by the end of the day. It wasn’t my fault and they didn’t pretend it was. All the service people and the cashier went beyond courtesy to kindness and humor.
I knocked off a star, though, because I kind of hoped they’ed clean my car, maybe? Just a little? Don’t most dealerships wash the car after they fix it? Wipe the film on the inside of the windshield off (a byproduct of the problem)? I did leave my car filthy in their hands and I didn’t want it detailed or anything: that would be crazy. But I also wish there was somewhere to sit while waiting for the car to be totally ready. Maybe I missed the waiting room. Not knocking off a star for that.
When necessary, I’ll take Carmen Elantra back to this location, as opposed to the one closer to my house.

I purchased a new 2014 Hyundai Elantra sport yesterday and the entire experience was great.
Everyone was pleasant and said hello as they passed by me. I was there for about 5 hours and while there are some typical car dealer things that occur, you MUST expect the dealer to try and make some money or they cannot stay in business. The bad reviews listed are from folks who don’t understand how this business works. If you do understand, you’ll like these folks a lot.
I met the service drive folks and even paid a visit to the body shop to make an appointment for a small scratch that I found at delivery.
Absolutely everyone was a real person and very pleasant to speak with.
I’d highly recommend Glen and Khalid in sales and Jessica in F&I. Great job everyone.

Update: I wish I could rate the service department and the sales department separately. My rating for the sales department would be 2 to 3 stars but my rating for the service department would be 4 to 5 stars (see below).
Sales department: I bought a used car there. My sales person was Jessica Parker.
The positive things first:
1) Jessica was very patient and basically spent the whole afternoon and evening with me. Even when the dealership was closing at 8pm, since we were still not done with the paperwork, she stayed after hours.
2) She drove with me to different Jim Click branches so that I could look at/​test drive other cars of various brands. This is because I mentioned to her which other non-​Hyundai models I was interested in. It saved me a lot of time that I was able to look at/​test drive all the models I was interested in within a couple of hours, rather than having to make various appointments at different dealerships.
3) I did not have auto insurance when I bought the car. So Jessica called some insurance companies together with me and helped me compare prices and get insurance. This was convenient for me.
4) Overall, I found everyone at Jim Click to be very friendly. I had pleasant conversations with Jessica during the whole afternoon.
5) So far, I have not discovered any hidden problems with the car that were not mentioned to me when I bought the car. It seems to me that I was not told any lies about the history/​quality of the car. I am happy with it.
6) At no point did Jessica try to hide the difference between the raw price for the car and the «out of the door» price that includes fees, sales tax, etc. We were always talking about the out of the door price, rather than the raw price.
The negative things:
1) I felt like Jessica did not at all care to make me a fair price, even though she said she was. I am not experienced when it comes to negotiating a good price, so I did not know how much of a discount people usually get. When I left the dealership, Jessica assured me that I made a really good bargain. But my friends later told me that the discount rate I got was nothing special but the normal discounts that people get when they buy a used car. Jessica was not honest to me about what would REALLY be a good bargain and what would be an unusually high price for the car I bought.
To make this super clear: I think the Jim Click sales personnel is instructed to get as much money out of you as possible. You cannot rely on them helping you getting a good deal. Unlike me, you should do research about the appropriate discount rate you can expect BEFORE you go to the dealership.
2) Some time in the beginning, when we first talked about the price of the car, Jessica persuaded me to «sign an agreement» that I would take the car for so and so many dollars if, after doing all the test drives with all the cars I was interested in, the Hyundai turned out to be my favorite. I am sure this «agreement» has no legal force whatsoever, but it puts psychological pressure on the customer to «keep her/​his promise». In my view, this is an unprofessional strategy that intimidates the customer.
In general: you have to be self-​confident and you have to be prepared to say «no» or «I don’t care» if you want to make a good deal here.
Overall, my experience with the sales department at Jim Click Hyundai East and with my sales person was ok – with some caveats.
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Service department: I go here for maintenance and pretty much all issues I have with my car.
The employees are polite and straightforward, though not very warm or friendly. They always seem professional and well organized. When I make an appointment, I usually do not have to wait but my vehicle gets taken care of right away. The employees always take time to explain to me what they did on the vehicle or need to do. They have a waiting lounge but there are also some fast food places across the street where you can wait for your car.
They also do not charge me when I come in for minor things. For example, once I thought my engine sounded weird and just drove by and one of their employees immediately went on a test drive with me and assured me that everything was alright. Once my alarm did not work and I made an appointment to have them fix it. However, it turned out the alarm was accidentally set into valet mode and they only had to reset it to its normal mode. And once I thought there was something wrong with my brakes, so they ran a test to see if everything is alright. They did not charge me for any of those things.

After reading the reviews, I thought twice before going to this dealership. The only reason I did was bc I am new in town and the car is still under warranty. And I have to tell you, I was pleasantly surprised. Not only was the staff friendly and helpful, they went waayy beyond my expectations! I was there for an oil change and a brake check and I got a sweet deal AND they even washed my car!!! Way to go to win a customer!
It did take the whole day tho (from 7:30am to 5:30pm), that was a minus but since I didn’t need the car and had another ride — I am so giving them the 5-​stars!

I went to get my car services today for the recall on one of the parts in my car.
Their overall service was horrible and deserves ones star. However, I will give them one star for their complementary ride back home after dropping my car off at their dealership.
They left my car dirty on the inside and outside, with a very noticeable thin film of sloppily dried water droplets covering the outside. On the inside they tracked small pebbles and dust around the front seats.
Jim Clock also failed to check the air pressure on my tires. It was returned with low air pressure and the inside warning light has gone off.
They were generally hasty and careless about the service on my car, and I would not recommend them at all.

This is my 3^rd trip to this dealership for service. The first time I just needed a diagnosis for my fuel tank latch and trunk release. After 1.5hrs and no word from the service rep I asked what the issue was and was told no one had even looked at it yet! Needless to say I left and rescheduled. The second time I was in and out just a little over an hour but was told they were going to have to order a part. Third time — part is here but when I asked how long it would be the service rep said, «I don’t know.» Since I’ve worked in a service department before I know this is crap. Each service has an estimated time to complete! What is really annoying is the complete lack of customer focus at this dealership! I’ve been waiting for almost an hour and a half and the service rep hasn’t even taken the time to give me an update even though he knows I’m waiting. This place is a joke… find another place to fix your ride because these folks just don’t care about their customers!!!

Good service. The car advisor calls with status updates, and the complimentary shuttle service ALWAYS convenient :-)

I wish a couple of things. 1, that there was a rating lower.
And, that I had taken the time to read the reviews. These are the epitome of sleaze. Where the horror stories of car salesmen come from. The person I got didn’t know how to tell the truth. Fact is, some of it was better in truth than the stories he made up.
They claim that they don’t work on commission, then why do they push you to get every dollar they can. Under allow for the trade and overcharge for accessories. They didn’t have the dealer adds on the car as stated on the addendum, but certainly charged for them.
In short, STAY AWAY!

Stay away. The salesman lied about everything. He said what he thought would sell the car. He was right because I bought the car. I paid nearly $ 1400 for dealer added options that weren’t on the car. When I confronted him, his boss was in a big meeting and never came out. Just one lie after another, getting bigger each time. He wasn’t even the person he presented himself to be. STAY AWAY FROM ALL JIM CLICK DEALERSHIPS. Or, get robbed.

I would be very wary of ever purchasing a vehicle from any of the Jim Click locations. The salespeople are obviously working on commission and it shows. They try to sell you every bell and whistle possible, whether you want it or not. Then once you purchase, you get «dock fees» and other bogus charges added on your final bill for good measure. Try and make a call, once you purchase a vehicle, and try to get quality service. Fat chance. They have a lot of overhead to cover, and they’ll get their money out of you one way or another. I always try to purchase my vehicles from small independant dealers. You’ll have better luck.

I really wish I had read the other review on here before I went to this dealership over the weekend. The salesman we talked with was just wrong in every way, sleazy is an understatement. The guy literally looked like he belonged on America’s Most Wanted to top it off.

I bought a 2010 Chevy Cobalt from JC in February, and didn’t have any serious complaints. Then on Saturday the 2^nd of June, while driving on a dirt road, I hit a pretty bad pothole and damaged the bottom part of my car, specifically the radiator and knock sensor; I went to an independent shop to get it fixed out of necessity, and pay for the damages out of pocket.
On the 14^th of the same month, I take the Cobalt in for an oil change at JC’s service department, as this is included in their maintenance for life extended warranty, (this warranty cost $ 3,500.) JC’s service department deemed my car at this time to be in good condition. Afterwards on a drive to Phoenix, my car starts overheating. I take it back to JC’s service department, and they immediately diagnose the problem as being a bad/​warped head gasket. However they inform me that an inspector has to come out and check the car out before the warranty can be used to cover the repairs. IT TOOK A WEEK FOR THIS TO OCCUR, AND THE SERVICE DEPARTMENT WAS SLOW TO RESPOND TO MY CALLS.
FINALLY I WAS TOLD THAT THE EXTENDED WARRANTY ONLY COVERED FACTORY DEFECTS AND ROUTINE MAINTENANCE. They wanted to charge me $ 2,400 for head gasket repair, (many good independent garages can build a whole new engine for that price.) I found another shop that said they could repair my car for under a $ 1,000, so I called the service department and told them not to proceed with the repairs,.
It took them over a day for them to give me back my car, and in the long run, they still charged me $ 630 for a diagnostic which included engine breakdown.
I would not buy a car from JC again due to the slow and overpriced service they provided me. I would never have bought the $ 3,500 extended warranty had I realized at the time it only covered free oil changes for 72 months.

VERY pushy, sleezy car sales men. No one had the same story on a certain vehicle, and they just played the run around game game when it came to numbers. Will be taking our business else where, as your «best price» kinda sucks.

Maybe it was the sales person, but our experience was way different than the previous reviewer’s. ALL of our questions were answered in a non-​patronizing way. They weren’t pushy. They were patient and informative. Since right now there are all kinds of low interest deals, I think it is a good time to buy. We got the lowest interest rate we’ve ever had and free maintenance for life. They also threw in a few free fill-​ups.
You know car salesmen have a reputation for being really tricky and pushy, but we seriously didn’t feel that way at all. They’ve called us a few times since to make sure everything is ok. It honestly didn’t feel like they were just trying to get rid of a car.
Oh, and I LOVE my new car.