Eclipse CPR Training

Mark is a very dynamic, animated and engaging instructor. I have taken 3 or 4 classes from him, both BLS and ACLS and all have been fun and stress free. The hospital where I work provides free classes but some instructors have been awful. You know the type, they only teach to prove that they are smarter than you. They also require «professional attire». You show up in jeans and they will send you home. So I often come back to Eclipse just for the relaxed and supportive environment. It’s also nice that Eclipse offers so many classes. I’ve never had trouble getting in a class even on short notice, which is great as I’m a chronic procrastinator. Recommend highly.

Mark made a potential boring class into a FUN learning experience. Not only did I get an ab and arm workout from the practice chest compression, I got a face workout from all of the smiles and laughs. Mark has an obvious passion for teaching this life-​saving skill. I walked out of the class with the card and the confidence that I would be able to perform CPR in any situation that may arise. I intend to return to Eclipse CPR any time I need to renew or for any advanced classes as required.

I will preface my review by letting you know that I did not actually attend a training here, and I am only able to review this training center on their refund policy and customer service alone. Three hours after registering for a course, I discovered that my future employer was willing to provide my training free of charge to me. I immediately emailed the training center to cancel my registration and requested a refund. I received an email presumably from the instructor (the email was not signed) informing me that they were unable to refund my money, but would offer me credit (with a $ 20 rescheduling fee) to take another course at a later date. I was informed of their no refund policy, and was directed to read their policy on their website. I unfortunately had initially registered for the course via the American Heart Association website, therefore did not go through the Eclipse CPR website and did not see their policy prior to registration. The policy is not clear during the payment process either. Since my future employer will pay for all future trainings, I do not have a need for this credit, so I emailed back explaining the situation (I could not reach them on the phone). I again received an aggressive email from the trainer (this time it was signed), and again I was informed that they would not refund my money. I then contacted the American Heart Association, as this is one of their registered trainers in Tucson… and asked them for assistance in straightening this out. A couple of hours later, I received a passive-​aggressive email from the trainer, and I was refunded my money. After 12 years of CPR trainings, I have never registered for a training that I was not able to get refunded if unable to attend. Once during the middle of an American Red Cross training I had to leave due to unforeseen circumstances. I was immediately offered a refund or a future training. I personally will not use this training company again only based on their customer service.

This is a great way to get your CPR training. The traditional way is to watch a video, watch the instructor demonstration, practice, take a written test, and then wait in line for your turn to perform the skills. No wonder it takes 4 hours for just a few people.
This class is fun, entertaining, and engaging. You learn the info in a way that is interesting and helpful. Best of all, everyone has their own mannequins and you practice together as a class. No more waits in long lines. No more performing in front of everyone else. You actually get more practice in, and the class does not take very long at all. The final test is easy. He also gives you your card by the time class is over.
This is a very enjoyable way to get your CPR done, a huge improvement over the usual drudgery of CPR classes.

First… wow. I had a really great experience in this class. Mark (whom I believe is the owner) was my instructor this time around. He’s enthusiastic, intuitive and presented the information in a way that I felt like I was participating in the learning process. In previous classes elsewhere, we watched a video and then played pretend with the dummies, and then read some stuff in a book and took a test, straightforward, but not engaging or even entertaining.
Eclipse has it figured out. Engage your audience and they will be successful! Now, if you want to go to a class where you will sit quietly and watch a movie and take your test quietly, this is not the class for you. You might be singled out to answer a question! You might be asked to demonstrate what you just learned, and then the class will do that with you too! Mark may jump up on a table and tell you information in a boisterous voice! You may find yourself laughing at his super cheesy jokes. At the end the class you may realize that your instructor has not-​so-​gently slipped all the answers into the information he’s presented to you. The teaching process here is interesting and helpful so that when I took the test at the end I had retained the information Mark had presented (I only missed one question).
I will go back to this location as long as I have to renew every 2 years.

This is, by far, THE BEST CPR training I have ever had!
The information is presented in a way that is EZ to get and he makes it so much fun! The time just flew by.
Handouts were very helpful and everyone had their own mannequins both adult and baby!
Thanks Mark for a very ENJOYABLE class!
I would recommend you to everyone I know!